Reviews
Apartment Review from a Current Renter
The manger models her behavior and the staff follows. Her behavior is to treat tenants like they are charity cases.
Apartment Review from a Current Renter
When I signed my lease few years ago, the rental rate was high and the amenities are expensive. I signed because I heard the professionalism of management and the place is safe and overall, I called this place my "home". I highly recommend it then. Lately, the rental rate and the cost of amenities and the service rendered, I'll hesitate of recomment the place. Perhaps other new places have better deals. Before management was nice enough to give concession when resigning lease. Lately, management is only interested in increasing rental rate without any concession. Perhaps, the reason why so many left who used to call this place "home".
Apartment Review from a Current Renter
The maintenance and office management is why I would highly recommend this apartment.
Apartment Review from a Current Renter
Pro: nice apartment, clean facilities, good people, decent size.
Con: gym is sub-par compared to other apartments in the area, no storage, not a convenient location.
Con: gym is sub-par compared to other apartments in the area, no storage, not a convenient location.
Apartment Review from a Current Renter
The cleaning of the community is getting less attention
Apartment Review from a Current Renter
-loud, disrespectful neighbors
-amenities, services and apartments are not comparable value to other apartments in the immediate area
-amenities, services and apartments are not comparable value to other apartments in the immediate area
Sarah,
On behalf of The Reserve at Tysons Corner let me apologize for any inconvenience you may have experienced. I appreciate you taking the time to express your concerns. We have always been grateful for the feedback you have given us throughout your residency. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all residents. Again, our sincerest apologies for the difficulty this situation has created for you. It is always our goal to provide solutions to the best of our ability and we are happy to talk in further detail should you have more you would like to discuss with us.
The Reserve at Tysons Corner Management
On behalf of The Reserve at Tysons Corner let me apologize for any inconvenience you may have experienced. I appreciate you taking the time to express your concerns. We have always been grateful for the feedback you have given us throughout your residency. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all residents. Again, our sincerest apologies for the difficulty this situation has created for you. It is always our goal to provide solutions to the best of our ability and we are happy to talk in further detail should you have more you would like to discuss with us.
The Reserve at Tysons Corner Management
I was a prospective renter at the Reserve, until I heard about the experience of friends who had lived/are currently there. While looking for an apartment myself, I stayed with one of my friends at the Reserve for a couple months. (I'm now at Avalon just a few minutes away.) I also heard the same things you mentioned, Sarah. High rents in exchange for unprofessional and unhelpful staff and disrespectful neighbors. My friends say the maintenance guys are very nice, but the leasing staff is a whole another story. With the exception of Natasha and Nate, everyone else was pretty unhelpful. They don't give serious attention to your calls. You have to repeatedly hound them to get a response. And when they respond, it's like, "Oh, that's not our fault. We've tried to fix the problem but can't because of xyz." When you're a resident at a supposedly luxury apartment, you are paying a lot of rent for the quality of life. That includes staff members who are honest, responsible, and attentive to your requests. That's not what I experienced while I was there. Unless you're willing to pay expensive rent for downgraded quality of life than what's advertised, plus some weird neighbors and snarky/snooty leasing agents, I wouldn't recommend this place. That's a strong impression to leave in just two months!!!
Apartment Review from a Current Renter
I have recommended it consistently.
Great apartment, not great front office
I have been living in the apartment complex for about a year and love the apartments. There is some noise from neighbors, but that is to be expected in apartment living. The one drawback is the front office - the service isn't great. The leasing agents are condescending and not always willing to work with you.
Apartment Review from an Independent Evaluator
This community was in a good location. It was close to stores, shops and restaurants. It had an island in the kitchen. The bedrooms were big enough for a king size bed. They had a full size washer/dryer.
Apartment Review from a Current Renter
I would prefer an online survey, and I'd love to manage it! Maddie and Rosetta are wonderful. Soft close doors wold be excellent because when doors close now, they slam shut. Better parking-deck lighting. Later and/or earlier events would be better, D.C. commute is tough. This is a great community! Send emails about hours for lounge, services, shuttle, etc.
Apartment Review from a Current Renter
I am sstarting my fifth year here at The Reserve and I am very impressed with how well the community is run. I have experienced and observed that the employees take their jobs very seriouly and provide top notch customer service at all times. The visitor parking was a challenge at one point but has improved tremendously since I moved in. I would definitely recommend this community to anyone searching for an apartment. Personally, I am so please to be living here!
Apartment Review from a Current Renter
Maintenance crew is awesome, same day service always! Concierge is also great!
Apartment Review from a Current Renter
Working in the medical profession, I do not have normal working hours and therefore am not able to access coffee machine at 6:00. Is there any way we could "fob" into the lounge earlier in the a.m. in order to use this amenity? Overall, highly satisfied! 2 disadvantages: coffee and noise from neighbors!
Apartment Review from a Current Renter
Make the garage doors work better in the Tannin building.
Apartment Review from a Current Renter
The upkeep and maintenance of this property is great. I feel safe, clean, and appreciated. Please continue doing what you're currently doing. The only problem I see thus far is the smell of the entrance from garage to building. The trash chute in between them as strong, bad odor, but that's a given. My suggestion is to have fresheners in that hallway. Other than that, great place to live.
Thank you for your feedback. We appreciate you voicing your concerns and are currently looking into the issues you mentioned in your review. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all residents. Resident satisfaction is of utmost importance to us. Please let us know if there are any other concerns you wish to discuss as your feedback helps us to continue to build on our service.
The Reserve at Tysons Management