Reviews
Public Pool and Open Gate
I love living in the Marquis at Treetops. Now with that being said, I do feel as though I am isolated inside my apartment due to the pool rules not being enforced. The pool has groups of people that are obviously not members of the complex. I have never seen the rules of two guests per member being enforced. Therefore the community agreement in the lease is being broken. Guests upon guests seem to be coming in whenever they please to use the UNLOCKED pool by typing in the gate code. There are multiple kid birthday parties inside the pool area. On Sundays when the office is closed "guests" using the pool will park in the handicap parking without a permit. And we as members have to pay for the unlocked public pool. It's frustrating when we are paying premium prices for a private pool.
Apartment Review from a Current Renter
I love my apartment and this community. Everyone here is great , very helpful and always honor any requests in a polite and efficient manner.
Apartment Review from a Current Renter
I feel safe here. It's clean and well kept property.
The Treetops team works diligently everyday to keep our community beautiful and we love our residents. Thank you for taking the time to express your positive living experience.
Apartment Review from an Independent Evaluator
The staff was very welcoming and helpful, the office and the pool area was very neat and clean, I liked the part where there was four grills so there is no waiting needed in case you want to grill, the complex was quiet and clean. I would be happy to move here and call it home.
Thank you very much for taking the time to provide a positive review of your visit. We look forward to working with you in the future and CWS would be proud to welcome you home!
Apartment Review from a Current Renter
Would not recommend to anyone interested in fitness or business center facilities; should consider class fitness activities like competitors offer and of course better equipment. We joined a gym; Lucas had told us before leasing that fitness center was going to be upgraded with newer equipment but it did not happen. We tell everyone who asks about this.
Apartment Review from a Current Renter
It feels very safe. I like that.
Thank you for taking the time to give us your feedback. We are appreciative to hear about your comfort level here at The Marquis!Thank You for your continued residency.
Apartment Review from a Current Renter
Plus: The apartment units themselves are very nice, good sized, well appointed, and in good condition. Plus: Reasonably good place for pets, and the big play field is an asset. Minus: The parking situation (like most complexes) is challenging -- too many cars competing for too few (convenient) spaces -- only 20% of apts have no assigned parking, which is somewhat discriminatory. Minus: There is no sense of "community," just a nice place for individuals to come and go. The outdoor pool and gym are fine, but that's all there is. The hot tub/whirlpool was initially a drawing card for me, but that turned out to be a bust; it has worked poorly and was then opened up to the outside year round.
Thank you for your feedback, we appreciate your opinion and are happy to hear the positive aspects you find with of our community. We would love the opportunity to discuss the areas of concerns you listed. Please call or stop by the leasing office at your convenience. Thank you again for your valued residency.
Apartment Review from an Independent Evaluator
The community had recycling, a club house and valet trash service.
Thank you for your review. We are proud that we offer valet trash, recycling, and composting at convenience to our residents!
Apartment Review from a Current Renter
Would: location
Would Not: price
Would Not: price
Thank You for taking the time to complete our survey and providing us with valuable feedback. We agree our property is in a prime location and with that you might fine slightly higher market rates. We are continually staying up to date with the market in order to provide the best service and rates for our residents. Thank you for your residency!
Apartment Review from a Current Renter
Parking, non access to garage as option,
Apartment Review from a Current Renter
I would absolutely recommend this apartment to anyone that wanted to live in a nice apartment complex surrounded by very nice homes, great access to nature. However traffic is sickening, I don't recommend any one live in Austin.
While the traffic can be bad at times, we are glad you enjoy your home with us.
Apartment Review from an Independent Evaluator
The community sat on top of one of the city's wooded hills and featured beautiful scenery and wildlife. The office, apartments and amenities were impressive and updated. The customer service was thorough and personalized.
Thank you for the kind words about our community. It is such a beautiful property.
Comfortable living in Central Austin
Love being here. Neighbors above are a little noisy at night, but it is to be expected in an apartment. Maintenance is top notch. Fixed a flooding issue, though third party carpet repair did not do a complete job.
Matthew,
Thanks for taking the time to fill out our survey! We have you on the schedule to sort out that carpet and we will have it taken care of this week. Please let me know how everything else in the apartment is.
Thanks,
Greg
Thanks for taking the time to fill out our survey! We have you on the schedule to sort out that carpet and we will have it taken care of this week. Please let me know how everything else in the apartment is.
Thanks,
Greg
Maintenance is slipping and only completes requests correctly 1/2 the time. Previous issues are still present because apartment needs us(renter's) to move furniture to replace carpet that their company incorrectly fixed after water heater leak in adjacent apartment.
AC broke and took two days to fix including leaving parts outside back area.
AC broke and took two days to fix including leaving parts outside back area.
Apartment Review from a Current Renter
I already have related to a few of my friends the Positive Experience, We have had since living here.
PJ, Thanks for taking the time to fill out our survey! Just to update you, we have preliminary approval to replace all of the equipment in the fitness center in the first quarter of 2015, so be on the lookout for that. We are running through the appliances as the units turn and we are doing them in occupied units now as you know, so we certainly understand on that one! I'll circle back on the fitness center light. I keep forgetting that one but I will add to my list. Thanks,
Apartment Review from an Independent Evaluator
The community had the most spectacular views from an apartment that I have ever seen.
Thanks for taking the time to fill out our survey! We do love the location up here at Treetops and appreciate the feedback!
Thanks,
Greg
Thanks,
Greg
We are very sorry to hear that you are having these issues!
We try to keep residents informed of the pool rules.
We have spoken with the HOA of the neighborhood behind us to let them know that they are not authorized to use the pool.
We can also run license plate numbers if you can provide us with those when you see illegal parking. We take handicap parking very seriously here.
Please contact us with any other concerns, and we will work diligently to correct these issues. We value our residents and want to do everything that we can to provide the best living experience possible.
Thank you for your time and feedback!
-Treetops Staff