Reviews
Apartment Review from a Current Renter
The location is unsurpassable and everything is kept clean and I love the gorgeous trees on the property and resort type pool. Every year there is an updating of various features of the property which keeps it current.
Thank you for the great comments about our community! We strive to keep our community beautiful and up to date! With our new roofs and the new paint the property will be looking great!
Apartment Review from a Current Renter
The location is great and the staff is friendly. Parking is terrible around our building and our apartment has needed lots of maintenance.
Apartment Review from an Independent Evaluator
This is a fabulous looking property. The color scheme of cream with natural stone accent and black iron work very good. The community gives a sense of quiet luxury for a great price. During my visit, the on-site professional came off as going through the motions but perhaps was tired after a long day. The pool area is of resort quality with multiple water falls, tumbling architecture and crystal clear water.
Thank you for your feedback about our community. Great Hills does get very busy however we all love our job and want everyone to feel this when they come to the office. This is great feedback and we will work on this. The team continues to learn and grow from the surveys. Thank you again! I hope you have a great week!
Apartment Review from a Current Renter
Leasing is smug and unwilling to work with resident. I think you all are understaffed and its obvious. They don't even seem happy to be there.
I’m so sorry to hear you feel this way. We have had some short staffing so if there was a wait while you were in the office or if we came across in a negative way, we would like to apologize. We are very happy in our office. I would never want any resident to feel that they are not welcome in the office. I would love to talk to you further about your situation.
Apartment Review from a Current Renter
I love the property and the apartments, the staff is awesome. I have recommended this place to friends already.
Thank you so much!
Apartment Review from a Current Renter
I could recommend it with caviats.
Even through home is where you make it, the word Home to me is someplace Warm, Comfortable and in a safe and secure environment. This to me and others that have lived here like someone else's real estate (Landlord) with no consideration or value to time-proven quality tenants. It feels more like if you could get more money from any other person for my "home" then you'll do it. I understand business and revenue, but there is no consideration for the relationship - only a renewal contract opportunity at subjective "market rates". That's not a homie feeling, homey.
Even through home is where you make it, the word Home to me is someplace Warm, Comfortable and in a safe and secure environment. This to me and others that have lived here like someone else's real estate (Landlord) with no consideration or value to time-proven quality tenants. It feels more like if you could get more money from any other person for my "home" then you'll do it. I understand business and revenue, but there is no consideration for the relationship - only a renewal contract opportunity at subjective "market rates". That's not a homie feeling, homey.
Troy,
I’m sorry that you feel this way. My Team and I truly do care. I hope over this next year’s lease we are able to build a great relationship. Thank you for taken the time to talk and hopefully resolve some of the issues you have. We hope to see you at our resident events.
Sincerely,
Alisha Godbey
Community Director
agodbey@cwsapartments.com
I’m sorry that you feel this way. My Team and I truly do care. I hope over this next year’s lease we are able to build a great relationship. Thank you for taken the time to talk and hopefully resolve some of the issues you have. We hope to see you at our resident events.
Sincerely,
Alisha Godbey
Community Director
agodbey@cwsapartments.com
Visitor Parking and Rent
Visitor parking continues to be an issue, there still isn't enough of them. They said that they started visitor parking for the residents in front, but I see residents parking in visitor parking ALL the time. The cars clearly have parking permits on them. Also, golf carts are also parked in resident or visitor parking and every time I have people over there is never a place to park. Management also said that cars will be checked if they're parked for more than 2 days, but there are cars that have been in the same visitor spot for more than a week!
Management is also late in posting rent/water bills, the due date are the 1st of every month with a grace period until the 3rd, but they won't post what you owe until the day of. How are you suppose to manage that? Like most vendors, should we be getting an invoice in advance?
The plus side, maintenance is awesome!
Management is also late in posting rent/water bills, the due date are the 1st of every month with a grace period until the 3rd, but they won't post what you owe until the day of. How are you suppose to manage that? Like most vendors, should we be getting an invoice in advance?
The plus side, maintenance is awesome!
I apologize that you feel that parking still seems to be an issue on property. We have ample parking for visitors; with the majority of visitor parking being near Building 14. We have placed a few visitor parking spots throughout the property. We do have areas on property that do not have any parking issues. I truly believe that parking seems to have improved with the implementation of the parking permits. We have several employees that live on-site, that continue to help us monitor the parking permits along with the daily inspection by our towing company. Our company golf carts only park on property during the office hours and they are put up by the latest 6:30 pm. My team only parks in visitor parking near the Leasing Office during office hours. The golf carts are sometimes used during after-hours maintenance emergency calls. My team and our towing company closely monitor the vehicles parked in the visitor parking. My team and I receive daily and weekly updates regarding these vehicles. I will touch base with the towing company and check on the status of any vehicles that have not moved in the last week.
We manually post rent on the 1st of every on the month. This is done by 9:00 am. I apologize if this was not in a timely manner. We allow for a grace period of 3 days until late fees are posted. We send out monthly rent statements via email around the 15th of the prior month for upcoming charges. Your iResident portal will also provide you with the upcoming charges for the 1st of the month billing. If you are not receiving the emails please contact us here at the Leasing Office, so that we can provide you with the email address the statements are sent from so that you may add this to your safe email list.
Thank you for your feedback regarding our maintenance team!
We manually post rent on the 1st of every on the month. This is done by 9:00 am. I apologize if this was not in a timely manner. We allow for a grace period of 3 days until late fees are posted. We send out monthly rent statements via email around the 15th of the prior month for upcoming charges. Your iResident portal will also provide you with the upcoming charges for the 1st of the month billing. If you are not receiving the emails please contact us here at the Leasing Office, so that we can provide you with the email address the statements are sent from so that you may add this to your safe email list.
Thank you for your feedback regarding our maintenance team!
Apartment Review from a Current Renter
Upgrades to the apartments look great. So sorry that I couldn't have taken advantage of the bright changes.
Thank you! We do hope that if you ever find yourself looking for a home in this area again, that you stop in so that we can get one of our newly upgraded apartment homes!
Visitor parking is RIDICULOUS!
I used to enjoy being here until visitor parking started. There is not enough of them, but more importantly it should not matter. An apartment community should not be able to dictate who, when, or how many people can come see you. There is NO alternative if there are no visitor parking left, your visitors just can't be there!
I apologize that your satisfaction with our community has decreased due to our implementation the parking permits. This was not my intention to cause frustration for my residents and their guests. I am closely monitoring the visitor parking situation. I will be reviewing the visitor parking needs this week to determine if there is a need for more parking spots. I would to set up a time to meet with you and discuss your dissatisfaction.
Apartment Review from a Current Renter
I love living here! Love the community, the pool and the neighborhood
Thank you! We are happy to hear this!
Apartment Review from an Independent Evaluator
The pool area was amazing. The apartments were beautiful. Everything was very clean and neat. It was obvious that customer service and satisfaction were very important.
Awesome staff and upgraded units!
I've been here for about a year now and I love living here. I've always been skeptical about living up in the NW, but my upgraded apartment unit is so nice and customer service is wonderful that I don't know if it'll be like this anywhere else.
Maintenance is quick to respond and always done right and more important management and staff are really friendly and accommodating. Gloria is exceptional!
My only knock is the fact that they've been open for a while and now decided to do assigned parking. I just hope that there is enough visitor parking because I have lots of visitors all the time. I don't mind walking to my apartment, I don't need to park right in front of my building or door necessarily.
Maintenance is quick to respond and always done right and more important management and staff are really friendly and accommodating. Gloria is exceptional!
My only knock is the fact that they've been open for a while and now decided to do assigned parking. I just hope that there is enough visitor parking because I have lots of visitors all the time. I don't mind walking to my apartment, I don't need to park right in front of my building or door necessarily.
Thank you for taking the time to provide your feedback. We are glad to hear you are enjoying your home here at Marquis at Great Hills. I understand your concern about the parking permits, there will be ample visitor parking though out the community. Please call or email us if there is anything that I can do for you in regards to your living experience at Marquis at Great Hills!
5 stars all the way!
Beautiful property with some of the best customer service I have ever experienced. It was such a pleasure working with both Alisha and Gloria, they offered a wonderful tour and easy application process! I can't wait to move in! Great location, beautiful interior, well kept grounds.
Thank you for taking the time to provide your feedback. Please call or email us if there is anything that I can do for you in regards to your living experience at Marquis at Great Hills! We look forward to providing you with the customer service you deserve.
5 star all the way
Beautiful property with some of the best costumer service I have ever experienced. It was such a pleasure working with both Alisha and Gloria, they offered a wonderful tour and easy application process! I can't wait to move in! Great location, beautiful interior, well kept grounds.
Thank you for taking the time to provide your feedback. Please call or email us if there is anything that I can do for you in regards to your living experience at Marquis at Great Hills! We look forward to providing you with the customer service you deserve.
Apartment Review from a Current Renter
I would recommend this place for the location, however, there are several newer properties that are offering better amenities for not much more on the rental rate.
We are currently upgrading our apartment homes. They are amazing with fresh new look and great prices.