Broadstone 2525

Houston, TX


Broadstone 2525

Location

2525 Voss Road
Houston, TX 77057
Overall Rating
Met My Needs
Overall value
Service Quality
58% 173 out of 300 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

I think this apartment complex might cater to the younger, college aged crowd, so in that respect, I would recommend this complex to that age group. However for working adults, I would not recommend this complex.
Thank you for taking the time to complete our Customer Satisfaction Survey. Our goal is to provide you with excellent customer service every step of the way. I understand that you have some concerns and I will be in contact with you in order to gather more information to help resolve any issues you may be experiencing. Thank you again for your feedback.

Apartment Review from a Current Renter

Parking is obnoxioius for guests. Expensive. Rather inconvenient location (takes a bit of time to reach a highway) unless you work in this area.

Apartment Review from a Current Renter

I would recommend the apartment but would definitely advise about various break-ins in the parking garage. Also, there seems to be a lot of random things that keep happening like the fire in the trash chute. I'm not sure if the complex is not as secure as it use to be or if these are just random acts.
Thank you for completeing our survey. I am glad that despite some of these things you have decided to stay with us. Although no one can guarantee your safety, it is of utmost importance! Thankfully it seems they were random acts.

Apartment Review from a Current Renter

Amenities and features are up to date and modern

Apartment Review from a Current Renter

The location is a touch remote for most people I know.
Thank you for your recent rating, we will continue to try and provide you with excellent customer service and look forward to your continued stay with us!

Apartment Review from a Current Renter

The rent is kind of expensive and there are some safety issues here (even though now days everywhere is unsafe).
I'm glad we were able to talk and discuss some of your concerns and that overall you are happy here. Thank you again for your feedback.

Apartment Review from a Current Renter

Good location, apartment value exceeds that of others in the area and safe community with professionals and families. I have recommended to several people, however; they did not move in because their was no availability the time they needed it.
Thank you for the kind remarks and we hope you will continue to recommend friends or family to the Marq on Voss and we will continue to strive to improve and offer you the best customer service possible. Thanks Again!

I miss being Broadstone

I think it's great that the new management decided to add trash cans in the parking garage and near the elevators, but I've found them to be a HORRIBLE addition to the property. It completely disgusts me that people think that just because there is a trash can on the way to your car- means your kitchen garbage goes in that bin. The overflowing garbage and smell makes me hate my decision to move in. I find the new management staff to be just "okay"- not people I care to interact with more than I have to. Since the new take over I have tried numerous times to register to their online system to pay my rent that way only to receive error messages and to address a leasing agent. When I told whoever the guy is in the main office (really didn't care to learn his name) he acted like I was complete idiot who just discovered the internet for the first time and was like "Well was this the webpage you pulled up.... did you enter your email address in this box...did you spell your name correctly....I don't know what to tell you, it should work." Very helpful. Fingers crossed he receives employee of the month!! After the new takeover I put in a request for my bathroom plug outlets to be fixed (after calling several times to get it acknowledged) and absolutely love their signs of commitment to a 24 hour service turn around...after 2 and a half months I'm still waiting on my outlets to be fixed! Overall, this is a great place to live if your expectations are low and you can breeze by without having to rely on the management for doing their jobs!
I am very sorry to hear that you have had these experiences. It is our goal to provide everyone with excellent customer service and if we have fallen short of that we would like to make it right. I hope that you will contact the office and speak with the Manager. I would love to help you! Please contact me as this was an anonymous post. We will use this information to improve our service.

Sincerely,
Marq on Voss

Apartment Review from a Current Renter

Strong. I'm currently recommending it to two friends who are looking for a place to live near the Galleria.

Feedback from a current renter

There is often trash and dog feces in the hallways, which is gross. Also, there are too many loud, disrespectful tenants living in the community. I cannot even begin to count how many night I have been kept awake or worken up to loud, obnoxious people at midnight, 1:00 am, 2:00 am, etc. The rent is way too overpriced for tenants to not have a nice community to live in.

Feedback from a current renter

I have recommendes this property to a friend and he and his girlfriend moved in but as of late I have noticed that the people have changed. You can tell because the parking garage, trash dispenser and the grounds have been riddled with trash and debris.

Feedback from a current renter

Amenities are great & the upkeep of the premises is in general very good. Rent is reasonable and fair. I like my apartment--upon moving in I was the very first occupant and so far so good.
Thank you for your positive response. It is our goal to provide you with excellent customer service every step of the way. Thank you for calling marq on Voss home!

Feedback from a current renter

The ceiling/floor space is thin; either that or the people that live above me walk entirely too hard.

Feedback from a current renter

Not worth the cost. They can rent a home for this amount or just live in a two bedroom for $675-1000. The environment/expectations would be the same. Does not reflect a midrise by any standards in my opinion. This price is about location...not value.

Feedback from a current renter

Based on the new staff I would recommend, but based on the residents I come across , I wouldn't.