Broadstone 2525

Houston, TX


Broadstone 2525

Location

2525 Voss Road
Houston, TX 77057
Overall Rating
Met My Needs
Overall value
Service Quality
58% 173 out of 300 renters
recommend this apartment.

Reviews

Nightmare!

I have been living in this place for 4 years, and I am finally glad this nightmare is over, I am moving out this weekend, hoping to never have to come here again.

Until 2012, when the old management (BROADSTONE) was running the place, many of the issues were somewhat compensated by a friendly, helpful and proactive attitude of the manager (John, if I recall correctly...) and his staff.

Then, when "the Marq at Voss" was finalized, it was obvious that troubles were to come soon.

1) Totally unreliable, procrastinating, inefficient staff, with very rude and unprofessional manager.

2)Building is new, less than 5 years old, I was one of the very first tenant to move in in 2010, but I can firmly state it is built with cheap materials and cheap techniques that makes EVERYTHING very easy to break, from the bathroom to the kitchen, to the floor, to the windows/doors.

3) Parking, again, total responsibility of the poor management and total lack of enforcement. It seems people forgets that you need to keep your right also in private parking (especially in the very sharp blind turns), and that speed limits applies there as well... Also, when I had a hit-and-run, and then I found out that the camera pointing on my car wasn't working (because it is cheap and was broken, as stated above), the manager could not care less, she was actually counting the minutes for me to leave her office and release her by my unrequested complaints.

4)Pool and common areas: Make sure you don't miss the pool on a Sunday afternoon....
It is quite scaring to realize that there is so much wild people around you, and you basically live among them, and again, there is no enforcement to limit their lack of civilization.

Finally, this place is a urban-upscaled-wannabe community, but it is waaaay the opposite, beware prior signing the lease agreement that may spoil the next 12 months of your life.

Apartment Review from a Current Renter

Love my apartment. The only reason I wouldn't recommend is the price point for my friends may be too high. Additionally, most of my friends have dogs, and the dog area is very small in comparison with other apartments.

Apartment Review from a Current Renter

Great staff and amenities; fast turnaround on maintenance

Loud residents and road noise are a constant distraction

Apartment Review from a Current Renter

Good location, but security is an issue since none of the cameras function on the grounds.
Thank you for filling out our customer satisfaction survey. I would love the opportunity to speak with you regarding your concerns. I am not sure what might have happened to give you the impression that the cameras do not work but they are functioning. I hope to hear from you soon! Thank you again for your feedback. Sincerely

Apartment Review from a Current Renter

It is a nice place and the new mgmt is really stepping up so let's see where it goes
Thank you for taking the time to do our Customer Satisfaction survey. I am so glad to hear that you are happy here! Please don't ever hesitate to contact us for anything you may need or any issues you may be expereincing. We will make sure your concerns are addressed immediately! Thank you again,
You Marq on Voss Staff

Apartment Review from a Current Renter

As a person influence I have a lot a business relationships. After understanding the lease term on your proper in the living space that tenants rent. I would not recommend any of my fellow partner stay on a proper that can not fix what's broken after having a tenant of 3 years. We pay for what we expect and currently my expectations of Marq at Voss is low at this point.
Thank you for completeing our satisfaction survey. I am sorry to hear that we were unable to take care of your needs. I know we met and talked about things and I thought I was able to successfully help you with what you needed. It soulds like I was not, I will be contacting you to see what else we can do. Sincerely

Apartment Review from a Current Renter

I feel that they could find nicer communities to live at the same or lower price.
Thank you for your feedback. I am sorry to hear that you feel that way, but would love the opportunity to talk with you and see how we can make things better. Please contact me at your earliest convenience, I'm sure we can make it right whatever it is. Sincerely,

Apartment Review from an Independent Evaluator

This is a beautiful property located just minutes from plenty of shopping. It offers spacious apartments with awesome amenities. They are a little pricey but definitely on par with luxury living in the area.
Thank you so much for your positive feedback! We strive to make your living experience a positive one. If you should need anything at all please let us know.

Apartment Review from a Current Renter

It's not clean
We appreciate your feedback, I am sorry to hear that you are experiencing this issue. I would love to talk more about this with you so that we can hopefully resolve the problem. I look forward to hearing from you!

rude renters

I do not live there I live in the apartments behind there.  They need some kind of security there to keep their people from being so rude.  There is a car there that every single night the alarm goes off and there are some nights it has gone off up to 5 & 6 times thru out the night. There is a renter that seems to think everyone needs to hear and feel their music at 1am, two nights ago there was a group of people in the parking garage having a great time at 3am till after 4. They were laughing, yelling... etc
They are in a parking garage that faces our complex so the noise echos. If they are this rude in the parking area I can not even think how bad they must be inside their own apartment. I am beting managment does not live on site so just does not care. 
Dear Neighbor next door thank you for your response. I am sorry to hear about your experience, if this shoud happen in the future please contact myself, the Manager and I will be happy to help you in any way I possibly can.

Apartment Review from a Current Renter

The rates go up every year. Significantly. I think for residents already living there, the rates should stay the same because when the rates go up, it's not like we receive any added benefits. We're paying more for the same product.
Thank you for taking the time to complete our survey. We value you as a resident and your choice to stay with us as we know you have lots of choices. Since we took over we have added a Dog Park and the ability to rent the clubhouse. We are also getting ready to improve the kitchen a the pool area and make improvements to Courtyard! I know you will love the new improvements we are making!

Apartment Review from an Independent Evaluator

I know this area very well and have lived in it for most of my life. For what the property offers and the location there are very many other properties I would recommend before this one. It needs to offer a little more warmth.
Thank you for completing our satisfaction survey. We wish you the best of luck in your search, I am sorry we did not meet your standards.

Apartment Review from a Current Renter

Recent apartment break-ins & theft; Cars being stolen from property; Vandalism & littering on property; Safety & security gates always being compromised; Pet fecies in hallways; Odors of pet fecies (dog park) placed in front of people's doors;
Thank you for taking the time to complete our survey, I understand you have some concerns and I would love the opportunity to meet with you regarding them. Please contact us at your earliest convenience so we can address your concerns.

Apartment Review from a Current Renter

I have already recommended this complex to a friend.
Thank you for your feedback and we look forward to your continued stay with us!

Find a different complex.....

I have lived here for over 2 years and cannot wait until my lease is up. I had my car accidentally towed which made me lose a half day off work because of a mistake on the complex/towing part. So, to say the least I was not a happy resident!!!!! Also, the trash issue is out of control and the lighting in the hallways which have not been replaced. Let's not talk about the gate issue which also seems to be out of commission always and in need of repair. Do not move here.