Reviews
Bad Management
Terrible property management. They simply do not address complaints or deal with issues. Property has potential, but until CWS gets an effective property management staff in place, there are better options.
Hello, I'm so sorry for your experience and I've read your other review of our community and have tried getting in contact with you to resolve this issue. Can you please come in or call? 214-468-8001, I would really like to address this for you. - Justin Couchman, Manager
Apartment Review from an Independent Evaluator
I would recommend the apartment community to family and friends.
Thank you so much for your kind comment! We truly value word of mouth referrals :-)
Apartment Review from a Current Renter
Apartment if finished out unlike any other complex we've seen in this price range. Great amenities, good management that stays on top of things. Nice residents.
Oh my gosh! Thanks so much for the kind words! This is why our team is working so hard for our residents; feedback like this is so rewarding to get and encourages us to continue :-)
Apartment Review from an Independent Evaluator
The community was very upscale. I liked the tanning booth.
Thank you so much for this feedback. We were pleased to have the opportunity to show you our community and all that it has to offer. :)
Have a great day!
Have a great day!
Apartment Review from a Current Renter
Good value for the area.
Thank you for your comments! We appreciate them all.
Apartment Review from a Current Renter
The only reason I would consider not renewing is the cost of breaking a lease. My job requires me to move and the breakage is the only thing that causes me stress.
Thank you so much for taking the time to complete our survey! We hope that you choose to renew your lease and continue to call the Marquis of State Thomas home. :-) I'd like to schedule a time to chat about your upcoming renewal and lease break concerns. Please let me know when would be a good time for you. Have a great day!
Apartment Review from a Current Renter
I absolutely love living at the Marquis at State Thomas. The office staff is so kind and always willing to go above and beyond. The apartments are a great value for the location. This is the first apartment that I've lived in where I truly feel like it's my "home." I've gotten to know most of my neighbors and they are all incredibly nice and similar to me in terms of age, profession, etc. Noise is never a problem in my apartment, yet I'm close enough to walk to bars and restaurants. I honestly could not ask for a better place to come home to.
Hi there! Thank you so much for your kind words; we strive to make our residents happy and appreciate you taking the time to tell the world! :-) Please don't hesitate to stop by and chat and definitely keep us on our toes if we ever start to slip up!
Have a great day!
Justin T. Couchman
Manager, MqST
Have a great day!
Justin T. Couchman
Manager, MqST
Apartment Review from an Independent Evaluator
The community had great amenities and was in excellent condition. The staff was very personable and professional. The buildings were well maintained, and it was a very nice community!
Thank you so much for your positive comments! Would you like to come back and possibly lease with us? :-) I'm sorry, I can't see who this is but thank you again! jcouchman@cwsapartments.com if you have any questions or have any more feedback.
Have a great week,
Justin Couchman
Community Director, Marquis of State Thomas
Have a great week,
Justin Couchman
Community Director, Marquis of State Thomas
Apartment Review from a Current Renter
There are brand new apartment complexes opening up for only about $50-$100 more than what I pay at Marquis State Thomas with brand new amenities, etc.
Thank you for filling out a survey! We strive to establish value for your dollar here at the Marquis of State Thomas and will continue to do so if given the opportunity. We appreciate the score and value your feedback; have a great day!
Apartment Review from a Current Renter
It is a very safe and friendly environment
Thank you so much; to try so hard to please our residents and have it work is the greatest reward of all :-)
Apartment Review from a Current Renter
I like the facility and location. However, there are lots of other new properties on the market that are similar in price, but offer some better features (after move in bonuses - my friend got the new Gables uptown, with a larger floor plan and nicer appliances, for less than I currently pay).
Thank you for your kind words and we are aware it's a tight market with a lot of competition; it is always our goal to demonstrate value for your dollars spent here. Please let us know how we can improve your quality of living here and we will do whatever we can! Have a nice day and thanks again!
Apartment Review from an Independent Evaluator
The location was hard to maneuver into. The future resident parking was horrible. I had to park on the street. The community amenities did not justify the price per square footage.
Hello and thank you for giving us your feedback; it is invaluable to us! I'd love to speak with you, can you let me know when we can meet to discuss these issues or let me know when I can call? Thank you again and I appreciate your candor.
Apartment Review from a Current Renter
Overpriced.
We appreciate your feedback; thank you for filling out our survey. We strive to provide a unique living experience and we value your residency with us. I'm sorry we were unable to demonstrate the value of our team here; we will definitely focus more on that going forward. Thank you again for your input!
Apartment Review from a Current Renter
Elevators need to be inspected. Some are multiple months past inspections date. And maybe a strict policy about parking within the lines. I've come home multiple times and unable to park due to many cars parked WELL OVER the line or double parking which takes up the number of available parking spots.
Thank you for voicing your concerns. The elevators have been inspected but we have been a little slow on putting up the new certificates. We will have these posted as soon as possible. Also, give us a call in the office so we can discuss the towing policy, you may have an amazing idea that will help us improve our existing program. You can reach us at 214-468-8001. Thanks!
Apartment Review from a Current Renter
While individual maintenance requests appear to be completed in a very timely manner, larger issues are not identified and handled as quickly. The spa continually breaks and is not repaired quickly. Several external doors do not lock.
I want to apologzie for the inconvenience of the hot tub. We are aware of the issue and are working toward a permanent solution. I'd love to speak with you regarding any other issues you've noticed. Please feel free to contact me at 214-468-8001.