Hi Daniel!

Thank you so much for taking the time to fill out the Ellis Survey. We appreciate your feedback and I just wanted to address one key thing that I saw pop up on your survey. You seemed concerned with the rental increases. I want to reassure you that we value each resident at Caprock Canyon and I just wanted to let you know that if you ever have a question about your particular rental increase you can always come an talk to me and I will be more than happy to reevaluate it myself or I would be more than happy to contact my Revenue Manager about it as well to get more insight. I would much rather you give me the opportunity to help in anyway that I can than just receiving your move out notice.

Thanks!

Dear Mr.Flegal, Thank you so much for taking time out of your day to respond to our survey. We truly appreciate your kind words and want to let you know we strive each day to make our residents happy. We want to thank you for being a valued customer since 2008 , should you need anything please don't hesitate to ask. Thank you, The Marquis at Caprock Canyon

Dear Charles,
Thank you for taking the time out of your busy schedule to take our survey! We value your evaluations greatly! You mentioned your renewal increase as a serious concern. The entire Austin market is feeling the impact of the influx of new residents. We feel this on the highways, new construction delays, and in the cost of living. Our goal as a staff is to work together to provide the services you enjoy and the unique lifestyle we offer. We are thrilled to complete your service requests in manner that pleases you! Please let us know if there is anything we can do to make your experience the best it can be! Sincerely, The Marquis at Caprock Canyon Staff
4411 Spicewood Springs Road Austin, Texas 78759 P: (512) 502-7000 F: (512) 502-7009 Visit our website! www.caprockcanyon.net

Ada Belle! Thank you so much for taking the time to fill out the Ellis Survey. We value your feedback. It was a pleasure meeting you yesterday and I hope you decide to renew with us. We appreciate your residency and if you need anything please let me know. Thanks!

Mr. Holt,
Thank you for taking the time to fill out your Ellis Survey and thank you for giving us such awesome feedback. We really do appreciate it. As you know I am always here to help you in anyway possible.

Thanks!

Hi Courtney, Thank you for filling out your Ellis Survey. We really appreciate it. You gave us some low ratings and I really just want to understand what we can do to make your living experience more enjoyable? I do see that you are unhappy that your neighbors smoke on their patio which bothers you. Any feedback that you can provide would be greatly appreciated. We would love for all of our residents to check "Absolutely Agree" but understand that may not always happen. Thanks!

Ironically, Marquis at Caprock Canyon sends out these surveys, and then after we have given our feedback, they say that they only included recommendation info on Renter's Voice.

Here is the sketchy email that I received from them:

"Thank you for your participation in a recent survey. As a survey participant for Marquis at Caprock Canyon, we shared feedback only related to recommending this apartment community to a friend/colleague on Renter's Voice "

Laird, Thank you for taking the time to fill out your Ellis Survey. I really do appreciate your feedback. I know there has been a couple of issues with the mailboxes and I want to reassure you the issue will be resolved shortly. It is only my 5th day here so I am playing catch up on a few things but this will be addressed. Thanks, Diana Stallworth

Stella,

Thank you very much for giving us some great feedback recently on a survey regarding your living experience here at Caprock Canyon! We could not be happier to hear that you are truly comfortable in calling Caprock Canyon home! Our beautiful community truly is an escape from the hassels of city life, and the nature preserve we are located on helps give our property a serene quality that is hard to find in Austin. Please let us know if there is anything we can do for you and your apartment. Thanks again for your feedback and for choosing Caprock Canyon as your place to call home!

Best Regards,

Anthony Cano
Leasing Consultant

Gretchen,

I hope you had a wonderful weekend! Thank you so much for filling out our survey. It helps us to ensure our residents are receiving the customer experience they deserve. I am sorry to hear that we misplaced paperwork at your move in and apologize for the frustration. I would love to make it up to you by sending you to dinner on Caprock! Just swing by the office and we have a gift card for you and a little something for your kitty too.

Don't forget about our brunch on the 20th! Have a wonderful week and see you soon!

Sincerely,

Kirsten Lollar

Community Director

Scott,

Thank you so much for filling out our survey! We appreciate your feedback and I am so glad to hear you are happy to call Caprock Canyon home. You mentioned that there have been some issues with slow communication from the team, and I would like to apologize for this experience. We strive to provide the best customer service experience possible and communication is a huge part of this! I would like to discuss any specific concerns you may have. We will do all that we can in the future to ensure we return any correspondence in a more timely fashion. Thank you again and I hope to speak with you soon! We appreciate your many years of residency at Caprock Canyon.

Sincerely,
Kirsten Lollar
Community Director

For the area that we are in I can confidently say that we are in line with the surrounding apartment homes. You will definitely find some that are at a lower rate but also some that are much higher. Depending on the time of the year you will find different rates. It all comes down to availability and what time of year it is.

We absolutely love the fact that we are on 22 acres of the Bull Creek Preserve, making our secluded community a retreat from the busy city life. It’s always refreshing when we see the deer walking around early in the morning, makes the start of the day a lot easier. We want to thank you for taking the time to let us know what you think about our community. Hope you enjoy the rest of the week and hope to see you soon.

The area that you are in is actually my favorite part of the property. It is very quiet. It feels like you are on your own little island. You are absolutely right about the parking. We are actually going to start a project later on this year to restripe our parking lot. We will try to come up with a game plan to add or move around some parking spots and maybe relieve a little bit of discomfort. Once again, thank you for your time.

I think that the best marketing anyone can have is from our own residents. That makes us feel like we are doing something right but there is always room for improvement. By having random surveys like this, it allows us to make sure that we are first, doing what we should be doing and second, doing it with the customer service you expect.