Mary,

Thanks for filling out the Ellis Survey. We appreciate your feedback. It looks like you are currently up for renewal and we hope you decide to renew with us. Let me know if you have any questions and I will try my best to help you.

Thanks!
Diana

Hi Elizabeth,

Thank you for providing your recent feedback on the Ellis Survey. We appreciate your residency and I would love to be given the opportunity to talk about the renewal with you and your husband again. Your husband stopped by last week and he voiced a couple of concerns. When is a good time for you?

Thanks!
Diana Stallworth

Dawn,

Thanks for taking the time to fill out the Ellis Survey. I'm sorry to hear you are not happy here. I really am. I really thought we had worked through several issues but your survey says otherwise. You are currently pending renewal and hope that if you decide to stay we can get back on the right foot.

Thanks!
Diana

Thanks for taking the time to provide your feed back. I'm glad Gian provided you with excellent customer service. He works hard to understand our prospects needs. If you are still in the market for an apartment home I would love to show you around again. Im sure we could find something that would meet your needs.

Brett,

Thanks for filling out the Ellis Survey that was sent to you and for taking the time to speak to me on the phone the other day. We appreciate your honest feedback. I wish there was something we could do with the rental rate in order to keep you here with us. I completely understand why your are moving. Please know that if you need anything I am always here to help.

Thanks!
Diana

Jin Wook,

Thanks for your honest feedback on the Ellis Survey. We appreciate your feedback. We wanted to take this time to tell you Thank You for renewing with us. We do agree that the rates continue to go up but we are just keeping up with the Austin market. I am always happy to work with you in any way that I can when your renewal comes up. Please know that we do value your residentcy and we do understand your frustration. If you have any questions please do not hesitate to contact me.

Thanks!

Scott,

Thank you so much for taking the time to fill out the Ellis Survey that was sent to you. We appreciate your feedback. We also appreciate you giving us a high rating. You have no idea what that means to me. If you ever need anything I hope you know that we are always here to help in anyway possible.

Have a wonderful day and thank you for calling The Marquis at Caprock Canyon home!

Hi Christopher, I just wanted to follow up regarding some of your responses on the Ellis Survey that was sent to you. I'm surprised that you are not happy here. One of the comments you made was that you kitchen is not completely upgraded. Can you tell me what is not upgraded so I can try and help you? Our upgrade package consists of stove, refrigerator, granite, dishwasher and microwave? Also, I know you had a concern about rental rate. The prices of the apartment home is based on supply and demand. I will would love to speak with you when you do come up for renewal. We want all of our resident to be happy in their apartment home. Thanks! Diana

Dear Gladys, Thank you so much for taking the time to complete the survey! Your comments were very considerate and thoughtful! I'm concerned about the comment you made about your heater. I will follow up this email with a service request so we can have a look at the heater. I want your house to be worry-free and I know we can make it so! Please don't wait to let us know about any issue that affects your day to day life here at The Marquis at Caprock Canyon! Sincerely, Gian Minardi

Hi Marisue! Thank you so much for taking the time to fill out the Ellis Survey. We appreciate your feedback! I wanted to follow up regarding some of the comments that were made on your survey. You reported that there were parties that go on at the pool very late at night. I honestly did not know that parties were being thrown at the pool after hours. I do completely agree that you pay high rent and we want you to enjoy your home. Please email me or call the office when these parties occur and I will be more than happy to drive up here myself to remedy the situation. I apologize for the inconvenience. We appreciate your residency! Thanks! Diana

Thank you so much for taking time out of your day, not only to respond to this survey but for visiting with us. We appreciate your kind words and hope that in the near future we will have something available for you. Please don’t hesitate to call or email if you have any other questions, have a wonderful evening!

Warm regards,
Mila Morales

Hi Caroline,
Thanks for filling out the Ellis Survey! Your feedback is very important to us and that is why I wanted to follow up with you and possible set up an appointment when you are free so we can get this issues in your apartment home taken care of.

I have included a list of the comments you added to the survey:

I now expect the shower to develop mold regularly, I expect the carpets to develop dark stains (which might also be mold), and I expect the air conditioning to not be able to keep the apartment cooler than 79 degrees in the summer. I expect bugs to enter the apartment often.

I have difficulty sleeping some nights due to 1) sounds from critter in the attic (likely a raccoon) and 2) loud water heater making banging sounds. I have submitted service requests regarding these issues during the past few years, and while efforts have been made the issues are still not resolved

I would love to meet with you to fully understand what needs to be pixed in your apartment home. When are you free?

Thanks!
Diana

Hi Jacklyn,
Thanks for taking the time to fill out the Ellis Survey that was sent to you on the 18th. I just wanted to follow up with you regarding your response to some of the questions.

3. My monthly rental rate is reflective of the value I am receiving
Completely disagree Strongly disagree Disagree Somewhat disagree Slightly disagree Neutral Slightly agree Somewhat agree Agree Strongly agree Absolutely agree

Comments Not anymore. The rates have significantly increased, and I think its unethical to try to kick people out in effort to bring in people that make better money. I guess thats the business of it though. Sad.

When we met I was up front and clear that you had received an amazing deal on your apartment home however rates are now going up. We are not in any way trying to kick you out of your apartment home. I would not feel right if I was not clear in saying that rates will go up this year as well as they will continue to go up the following year because you are far from market. Since our meeting I have sent you new rental rates that are a little lower and hope that you are able to renew with us.

Thanks!
Diana

Hi Maria!

Thanks for taking the time to fill out the Ellis Survey. We really do value your feedback. Thanks for the kind words and thank you for renewing with us. If there is anything we can do for you in the future, please let me know. I am always happy to help.

Thanks!

Thank you for taking the time to provide your feedback. We value your opinion and we hope you do in fact recommend us to your friends and family.