Preserve at Ballantyne Commons

Charlotte, NC


Preserve at Ballantyne Commons

The Preserve at Ballantyne Commons offers you an address of distinction, where you'll experience impeccable service, superb amenities, and a lifestyle of comfort and convenience. We are located within walking distance to shopping, where you will discover exquisite dining, unique shopping boutiques, and a superlative 22 Cinema Theater.

Location

11280 Foxhaven Drive
Charlotte, NC 28277
Overall Rating
Met My Needs
Overall value
Service Quality
91% 361 out of 398 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

Atmosphere of this apartment is very good and it is near by shopping mole.
Thank you for letting others know about your positive living experience at the Preserve at Ballantyne Commons!

Apartment Review from a Current Renter

The pay-for-parking scenario is a huge turn-off for me, and would cause me to reconsider recommending.
Thank you for your feedback on our reserved parking program. This is an new option that we began offering this year that allows residents to reserve select parking spaces while leaving the majority available as free parking for residents and visitors.

Apartment Review from a Current Renter

Location is great, and neighborhood is nice
Thank you! We work diligently each day to provide our residents with a comfortable living experience at a great location!

Apartment Review from an Independent Evaluator

I was very happy with the community and its offerings. It was very well maintained and had a fresh and up to date feel. The leasing professional was excellent. She was very friendly and made me feel like I needed to live there. I would love to live in this community and would recommend it to others.
Thank you for the glowing recommendation. The team at the Preserve takes pride in offering great customer service and fresh and up-to-date apartment homes that reflects the Ballantyne lifestyle. We would love to have you join our community!

Apartment Review from an Independent Evaluator

The leasing agent was friendly and welcoming. She gave a thorough presentation and highlighted the features. The community was clean and well maintained.
Thank you! I am glad you enjoyed your experience at the Preserve. It is our goal each day to enhance the lives of our residents as well as our prospects.

Apartment Review from a Current Renter

Beautifully maintained with a quiet relaxed atmosphere. Friendly personnel. In a good location for amenities.
I am delighted that you are happy with your home and have chosen to extend your stay with us!

Poor Communication

Lived here while transitioning into new home being built. The location is excellent. The administration was poor. If you rent here you need to count your keys that are handed out. Really understand that if your stay is extended for any reason the rate will escalate beyond what I thought was reasonable. I didn't know the increase until I got the last billing. I thought it was going to be the same rate but it increased by a lot, They don't communicate this information in a direct way. In my opinion really poorly managed. On a positive note the guys in the maintenance were very attentive and prompt. They have really large windows in the units so the power bill is huge for an apartment. We were on top floor so during winter is was good for we got our neighbors heat. But summer was brutal. Our power bill was as much as our old house we sold. We had the unit set on 66 degrees but it was hard to get the temp below 73 or 74. The maintenance guys were very helpful in getting us a portable AC to help. And they were very honest about the units being very difficult to cool. Administration did not mention that. Virtually everything is done online. If you are not computer savvy need to go somewhere else. Have to pay online and most service issues are done quicker if online.
Thank you for recognizing the hard work that the maintenance team puts in every day. We are fortunate to have such a devoted team here. I'm sorry you felt like the office team didn't communicate with you about the details of your move out. I felt like we worked within our policies, but reached out in other ways to help accommodate your needs while moving like extending your garage lease for you.

Apartment Review from a Current Renter

My Mother and her friend are moving in upon my recommendation and how comfortable she feels when visiting.
Thank you for recommending us to your family and friends! That is the best compliment we can receive.

Apartment Review from a Current Renter

The location is great. Rental increases have been relatively high. Apartments need upgrades - not just appliances but some internal stuff as well (water heaters, heat pumps, etc)
We have throughlyt enjoyed having you all as residents and am glad to hear that you have liked our location! We are working each year to continue improving our apartments homes from the interior and the exterior. We have great plans for 2016!

Apartment Review from an Independent Evaluator

The leasing professional was great and provided me with a wonderful presentation. The community was meticulously maintained. Based on my presentation and the pricing, I would refer this community to others.
Thank you for the great recommendation! We love referrals!

Apartment Review from an Independent Evaluator

It was an absolutely beautiful community. I felt like I was on a resort. The leasing agent did a great job at presenting the place and informing me of all this place had to offer. I would definitely live there and recommend to others.

Apartment Review from a Current Renter

It is very quite and peaceful. Thank God!
Thank you!

Apartment Review from a Current Renter

I would recommend this apartment community because I feel safe and very comfortable here.
Thank you for the recommendation!

Apartment Review from a Current Renter

live here is safety, pleasant, organized, clean
Thank you for the kind words. We work diligently every day to provide a top-notch living experience for our residents!

A bit old for the price

This complex is expensive, but the quality you get is not what you pay for. From the first look and from the outside, sure it looks nice. But once you move in, you find out quickly that the apartments are not well insulated, the appliances are old, run down and LOUD, and that when you mention any of this to the staff, you are seen as a nuisance.
If you move into your apartment at a good rate, beware, next year, the RENT WILL GO UP! Management will not work with you on the rates.
Hello Star,
Thank you for your review. Your opinion is important to help us continue to improve our product and services. I invite you to let me know about your specific issues by emailing me at preserve@cwsapartments.com or by call me at 704.341.7760 x 3. I would love the opportunity to enhance your living experience at the Preserve at Ballantyne Commons. Thank you, Kristin Congleton