East End Lofts

Houston, TX


East End Lofts

Location

2115 Runnels Street
Houston, TX 77003
(713) 225-2115
Overall Rating
Met My Needs
Overall value
Service Quality
63% 203 out of 322 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

Car has been broken into 4 times. Jason makes us feel unwelcome.
It is with great regret you may have had an unpleasant experience while living at The Marquis Downtown Lofts. We have many residents who reside in our community that do enjoy living here and we continue to strive to offer our residents a pleasant lifestyle. Please feel free to contact me to discuss any specific issues you may have had at 713-225-2115.

Apartment Review from a Current Renter

Well, loft living isn't for everyone but for the ones it is...sure, I'd recommend this property!
The positives outweigh the negatives.

Apartment Review from an Independent Evaluator

The residents that love historic things, will like this look.

Apartment Review from an Independent Evaluator

I would definitely refer others to this property.
We are happy to hear that you had a good experience at The Marquis Downtown Lofts. Thank you so much!

Apartment Review from an Independent Evaluator

If I had been a real customer I would have been very impressed. Although I may not have been able to afford to live there, I would definitely go home and dream about living there.
Thank you so much for your review. We are so happy that you had a positive experience while visiting The Marquis Downtown Lofts. When the time comes to make your dreams come true, we will be here to welcome you home.

Apartment Review from an Independent Evaluator

I was impressed with the community and the price. I expected it to cost more since it was downtown. The size of the apartments for the price was also impressive. I would have liked to see the pool and hear about nearby entertainment and facilities outside of the property.
Thank you so much for the positive review. I'm sorry to hear that you did not see the pool because we feel like it is a great amenity to our residents and the local restaurants and entertainment in our area is certainly something to rave about. Thank you again.

Apartment Review from an Independent Evaluator

The properties common areas are really unique. I like that fact that the amenities were available 24 hrs a day and the gym was remodeled. There was a beer bottle left on the floor in one of the hallway outside the apartment I viewed and a few spills around the property but overall, it was a very unique property.
Thank you for your kind comments and it is great to hear that you had a good experience while visiting us at The Marquis Downtown Lofts. We strive to have a great environment for our residents at all times. Thank you again!

Apartment Review from a Current Renter

The hallways smell of trash. The employees should walk the entire property everyday to see what the residents see. (Trash, dog poop, abandoned cars, etc.)
Thank you so much for giving The Marquis Downtown Lofts 4 out 5 stars! Please be sure that our staff walks the halls everyday and we are dealing with any issues promptly. We appreciate your feedback. We are so please to see our residents to give us such a great rating. Thank you so much!

Apartment Review from an Independent Evaluator

The community was beautiful and clean. The service and amenities they offered in exchange for the price was commendable.
Thank you so much for visiting The Marquis Downtown Lofts. We really appreciate your kind comments.

Apartment Review from a Current Renter

Until management changes and the rent has leveled off. I can't speak on other apartments but mine is very nice. I hate leave but common sense out ways aesthetic reasons.
My name is Jason Blackmon and I am the Community Director of The Marquis Downtown Lofts. I am pleased that you like your apartment. However, it does seem that you have other concerns that have not been addressed. Please feel free to contact us, so that we can help make your experience a better one. Thank you.

Apartment Review from an Independent Evaluator

My perception as real customer considering leasing at this community was the community has tried as much as possible to maintain the original nature of the building such as the wood finishing, walls and concrete floors. The leasing professional was warm, welcoming and acted professionally.
Thank you for your review. We are all happy to see that you had a good experience while visiting The Marquis Downtown Lofts. We take great pride in our historical building and providing great service to everyone that walks through our doors.

Apartment Review from an Independent Evaluator

This community was in an excellent location and access to the highway would be very convenient. The leasing professional was down to earth and friendly. I would be happy to tell my friends and family about this community.
Thank you so much for visiting us at The Marquis Downtown Lofts. We really do appreciate the feedback. It is great to hear that you had such a good experience here.

Apartment Review from an Independent Evaluator

When I first drove into the property I could tell that I was going to have an issue with parking. I did not see future resident parking available. I did not see any signs directing me on where else I could park. I asked a gentleman that I saw where I could park. There was no staff available when I walked into the office. The staff, once I met them, were doing a great job under the circumstances. The people that came in before me left, because they had to wait too long. I love hardwood floors, however, I was not prepared for the hardwoods I saw in the apartment. I was told it was the original flooring. I guess I could get used to it, but I was not impressed. The vacant apartment seemed outdated. The brown wooden cabinets did not appeal to me. I was concerned about the step up in the bathroom. That screamed accident waiting to happen. I did not think it showed well. Based on what the leasing agent told me about the apartment that was coming available, I thought it would be a better apartment to see, because it sounded like it was more updated.
Thank you for visiting us at The Marquis Downtown Lofts. As a property that was built in 1880 and converted, we do not have a typical floor plans. I do hope your Leasing Consultant told you that we have 98 different floor plans. Which means that we can certainly find the right home for everybody. Thank you again for stopping by The Marquis Downtown Lofts.

The idea of the place is nice

The complex is aesthetically pleasing. Conveniently located downtown. Several floor plans to choose from. Leasing staff we dealt with at our move-in was friendly.
A few cons:
We were misinformed about the cable/internet provider. We were told we could choose which we wanted. No. You must choose AT&T, whose service is less than stellar.
Reserved/paid parking lot gate is very often broken. You pay a monthly fee for the least security.
Roaches. I placed a work order for a couple of useless pest control sessions. Requested a thorough extermination. No one showed up, and I was never told online in the service requests that there is a separate process to request a thorough extermination.
Issues with paying rent online, stating accepted payment when it really wasn't accepted.
Lack of communication skills from leasing staff in general. They usually seem uninformed. Notices of important happenings not usually given very far in advance.
Noisy hallways.
Insufficient parking for tenants.
Nunya, My name is Jason and I am the Community Director of the Marquis Downtown Lofts. I am very concerned about some of the things that you have mentioned in your review. I would really appreciate an opportunity to address those concerns. Please contact me at 71-225-2115. Thank you.

Apartment Review from an Independent Evaluator

I loved the leasing agent and the property as a whole. My only comment was that some of the hallways needed air freshener.
Thank you so much for your comments! Be sure, we noticed the hallways too and have addressed the issue.

Our goal is “to provide a superior living to our residents by offering exemplary customer service” and we take an enormous amount of pride in providing our residents a nice place to reside and enjoy.

Thank you again!