SONTERRA HEIGHTS -Y

San Antonio, TX


SONTERRA HEIGHTS -Y

Location

18777 Stone Oak Parkway
San Antonio, TX 78258
(210) 404-1155
Overall Rating
Met My Needs
Overall value
Service Quality
67% 123 out of 184 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

Location is great. Amenities need improving.

Apartment Review from a Current Renter

The rent is super reasonable for the size of the apartment. Plus the staff make this place a much better "home"

Apartment Review from an Independent Evaluator

The community was nice to drive up to. It looked very warm and inviting. The landscaping was nice and made it look like a home. The community amenities were nice and well kept.

Apartment Review from an Independent Evaluator

Based on the competition, the property had some work to do. It sounded like there were excited about the new changes that are planned happen in the very near future. The staff was nice and professional. The curb appeal was noticeably nice and the path to model was free of clutter and debris. The model was clean and neat, but in need of a mini-makeover. The furniture and appliances seemed a bit dated.

Apartment Review from a Current Renter

I've already recommended it to a friend's sister. I did tell her to get a renovated unit. The location is amazing. On the downside, The gym could be better, the tv's never work. Parking spaces are tiny, so better rent a parking space.

Apartment Review from a Current Renter

Location is perfect to most major roads.

Apartment Review from a Current Renter

The apartments need to be updated. They have lots of plumbing problems. I would be afraid what my family and friends would think of me if I would recommend this place to them.
Thank you for taking the time to comment. We are actually doing interior enhancements in our homes. If you would like to see how they look, please stop by the office and we would love to give you a tour!

Apartment Review from a Current Renter

Staff is engaging and Maintanace team is spot on.
Thank you so much for your kind words. Our team does try to give the best customer service. If you need anything for your home, please do not hesitate to contact the office.

They apartments are nice but that's it...

It's quite and I enjoy all the upgrades. The staff is another story..I love everything about my apartments but the staff they're the reason why I'm considering not resigning my lease. They call you for every little thing. You can't live comfortably because they nit pick for any reason. I pay way to much as a resident to have to deal with they way they are. On that note the bugs are another one of my issues. You can't get rid of them no matter how clean you are. They will send pest control but that still has not fixed the beetle and roach issue. I love my actually apartments just wish I didn't have to deal with the bugs or the staff.
Thank you for bringing this to our attention. We are sorry if you are still having a bug issues. If you would not mind contacting the office to discuss your concerns, we would love to address them and find a way to resolve the issues.

Apartment Review from a Current Renter

I would recommend it because it feels like a safe place and the neighbors I have are quiet. It is pretty expensive though and I think you can get the same thing for less in another area of town.

Apartment Review from a Current Renter

We have already recommended the complex to a number of people. However, the complex could give long term residence some consideration and incentives. The complex could place more consideration on ADA compliancy.

Apartment Review from a Current Renter

I have been living here for six years and since CWS has bought the apartments I have been having problems. The rent increases have made it hard for me to stay in an apartment that is home for my son and I.

Apartment Review from a Current Renter

The class of residents has gone down since I first moved in. No animal co trol. Noisy upstairs neighbors during late night early morning hours. In my opinion went from an A property to a B- in the year I have been here. Serously considering moving at the end of my lease.

Apartment Review from an Independent Evaluator

This is a nice community in the middle of some very nice upgrades. The agent was very nice.
Thank you so much for your feedback. We are so happy that we are doing interior enhancements to our homes. Please give us a call if you need anything else!

Apartment Review from a Current Renter

I've been there 5 years and have always had a positive experience with office and maintenance personnel. They are prompt in addressing any issues that are brought to their attention.