SONTERRA HEIGHTS -Y

San Antonio, TX


SONTERRA HEIGHTS -Y

Location

18777 Stone Oak Parkway
San Antonio, TX 78258
(210) 404-1155
Overall Rating
Met My Needs
Overall value
Service Quality
67% 123 out of 184 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

If they're looking for location and affordability, it's worth the price. If they're looking for higher quality interior decor and community amenities it probably won't keep their attention.
Thank you so much for your feedback. You are right, our location is amazing!! As far as the interior decor, please contact our office if you are interest in a home with stainless steel appliances and upgraded cabinets. We only have a few in the community right now but we would be happy to discuss with you a transfer to one when they become available!

Apartment Review from a Current Renter

The downsides are the parking and poor insulation
Thank you so much for taking the time to give us a review. I am sorry for the parking issue you are having. If you would like to contact our office we can see if there are any carports or garages available around your home. Thanks again and have a great day!

Apartment Review from a Current Renter

not enough unpaid parking places, trees are beautiful and should stay, but landscapers don't clean up treed debris on the ground. not enough sidewalks, sidewalks and parking lot always dirty and muddy. After it rains - no drainage - have to walk through lots of puddles in parking lot and on sidewalks. landscapers should use blowers on upper floor entry ways, the inside and outside of everyone's outdoor light by their front door is covered in cobwebs and dead bugs, so are upper floor railings. Upper floor concrete always has a lot of filth, webs, and debris and is very stained.

Apartment Review from a Current Renter

There's no maintenance around the premises and buildings, stairwells and around areas are never taking care off, making this apartment complex look dirty. Parking is not set up the way it should be for residents.

Rude employees

I went into the office to get information. Was completely ignored by the person behind a desk even though she looked directly at me.
Thank you so much for your feedback. I really do appreciate it. I am so sorry about your experience when you came out to visit our community. I would love to discuss this further with you on the phone. Please contact me at 210-404-1155. You can ask for me, Michelle. I am the community director and want to make this right.

Apartment Review from a Current Renter

We have already recommended the Marquis on several occasions.
Thank you so much for this. We appreciate our residents & their referrals. If you need anything, please do not hesitate to contact our office!

Apartment Review from an Independent Evaluator

The staff was very professional and attentive. The community amenities were everything one could ask for. The apartments were very spacious and the layout was perfect.
Thank you for taking the time to give us your feedback. If you ever need anything, please do not hesitate to contact our office at 210.404.1155.

Apartment Review from a Current Renter

security, security, security

Apartment Review from a Current Renter

Parking is the main issue. For the amount of money I am spending, I would expect to be able to park near my apartment or not outside of the building.
Thank you so much for taking the time to bring this to our attention. We would love to speak with you in person or on the phone in regard to the parking. When you have a free moment, please contact our office.
Thanks again for your communication!
The Marquis at Stone Oak Team

Apartment Review from a Current Renter

There is no available parking at all. I work nights, and have to rent a garage jut so I can park my car when I get home at 4 am. People are constantly parked illegally in the handicapped stall, as well as the fire zones. Office personnel does nothing about it. After hours was told not to bother them at night unless it is an emergency. They never tow any one EVER. I have had multiple occasions when someone parks behind me in my garage. I can not get out, making me late for work. They still do not tow the car. They find the owner to move. Still doesn't help me when I am late!

Apartment Review from a Current Renter

Great apartments overall, but little bit more costly than some could afford.

Apartment Review from a Current Renter

Spacious apartments, great office staff, and excellent maintenance crew.
Thank you so much for your feedback. Our team does work really hard to give great customer service and we are so happy to hear this is what you have experienced with us.

Apartment Review from an Independent Evaluator

I found the community to be in excellent condition. The leasing office had an inviting atmosphere and I found the coffee bar with cookies waiting. I felt as though the leasing professional really cared if I liked the community and apartment. Based on that, I would recommend this community to others.
Thank you for your feedback. We are happy to hear that our team member was able to help you out! Please contact our office or stop by to secure your home with us.

Apartment Review from a Current Renter

The management of the building is sub standard, the amenities are not here, and really call you care about is making money not creating and fostering residency!
Thank you so much for your feedback. We would love to sit down and talk with you about your concerns. We do care about your thoughts and if we can make things right for you, we would love to try. Contact our office and let us know when you can meet with us.
Thanks again!

Apartment Review from a Current Renter

Strongly recommend 1st I call it home,2nd perfect maintenance,3rd safety.
Thank you so much for taking the time to complete our survey. We are so pleased to see you are happy with your home. If you need anything, please contact our office at 210.404.1155. Have a great day!
Michelle