Marquis at Ladera Vista

Austin, TX


Marquis at Ladera Vista

The Marquis at Ladera Vista is a luxurious and serene place to call home. The boutique apartment community located in the prestigious arboretum neighborhood; nestled in the hill country with a wooded courtyard and splendid views of nature's beauty. Minutes away from everything you want. The staff is devoted to providing exceptional service and a unique living experience.

Location

11624 Jollyville
Austin, TX 78759
Overall Rating
Met My Needs
Overall value
Service Quality
85% 279 out of 329 renters
recommend this apartment.

Reviews

Deceptive short term lease

I moved in the complex in May on a short term lease because I am moving out of the country for work. I told the leasing agent this, we even talked about someone she knew who had lived. I was very clear that I had a job overseas and would only need a 4 month lease. It's even in my lease application.
At the end when I let them know I'd be out a few weeks early if they wanted to get the unit ready for next tenant they informed me I was breaking lease because I hadn't given 60 days notice. I gave them 120 days notice. No one ever told me I needed to re-notify them. I am happy to pay for the 2 weeks included in the lease even though I'll be gone. I knew that would be the case due to my move date.
But I feel they were deceptive in not telling me that additional notice was required when I requested a very well defined time for the lease.

Apartment Review from an Independent Evaluator

The leasing agent was attentive and engaging. It was clear her goal was excellent customer service.
We at the Marquis at Ladera Vista push for the best customer service possible. Our main concern is making sure you receive the customer service you deserve.

Apartment Review from a Current Renter

Great place as long as you don't have to deal with office staff.
I am so sorry you feel that way. We value all of our residents and are always here for everyone. I would love the opportunity to speak with you about this. Please let me know if there is anything I can do.

Tracy Cantu

Apartment Review from a Current Renter

I would recommend because of the great place it is. I would not recommend because of the price.
We at the Marquis at Ladera Vista are very happy to see you are ahppy in your home. We take pride in delivering the best living experience possible. As you know, Austin's market has grown rapidly! We are in the ball park of pricing in the area but deliver exceptional customer service with amazing interior finish which sets us apart from the others. Please let us know if there is anyting we can do for you.

Apartment Review from a Current Renter

Needs improvement first. The office stays closed too much. I realize that we are short handed but we are treated as step children.

Apartment Review from a Current Renter

Wonderful apartments and staff! The location great!
Thank you so much, Jade. We want to keep you here as long as possible. It brings us joy to hear our residents say they love the community and staff. We take price in the customer service that CWS.

Apartment Review from a Current Renter

I feel safe in this community and it has everything I feel I need: a pool, a gym, beautiful scenery, and a dog-friendly area. The pet amenities are one major reason I would recommend this apartment complex to another dog owner.
Hey Sabrina! I just wanted to personally thank you for your recent survey. We were excited to hear your good response. You are a valued resident here and we would love to keep you here as long as possible! Please let me know if you need anything. Have a wonderful day! AP

Apartment Review from an Independent Evaluator

The staff is very influential to my decision when looking at apartments. This staff was very personable and eager to help me. The property is beautiful and has mature trees for a lot of shade. The floor plans are ordinary, but the important things like closet space were present. The apartment had a good open feel, but with a privacy feel to the bedroom. The pricing is good and a fair deal for the location.
Thank you so much for your response. I enjoyed visiting with you and hope to see you soon. We strive to make your experience valued. Please let us know if you need anything.

Tracy Cantu

Apartment Review from a Current Renter

Good location,tenants, and staff.
Thank you so much!

Apartment Review from a Current Renter

I'm afraid it's just too expensive. I know people who loved it here but had to move out because of rent hikes. I'll probably have to move out soon.
I know rent has gone up and it is just the Austin area we have over 114 people moving in every day to Austin. Crazy right! Its just growing so much and really it will go higher in the next few years. We value all of our residents and want everyone to stay for sure! Please feel free to always come in and see if there is anything I can do for you.

Tracy

Apartment Review from a Current Renter

depends on my next lease renewal; I am expecting to get gouged and have to move again....

Apartment Review from a Current Renter

I think its a good location, quiet community. I've been happy here so I would recommend it.
Hi Elaine,

Thank you so much for taking the time to fill out our survey! I am so happy to hear that overall you do enjoy living with us. This is one of the best complements we can earn! Please also feel free to email me any more suggestions you may have. I look forward to hearing from you. Thank you so much again.

Tracy

Apartment Review from a Current Renter

Not higher just since it is smaller than some people would want (if they wanted more social things) and costs more than what many of my friends want.

Apartment Review from an Independent Evaluator

For what you get, this community was decently priced. It had all the amenities that one would expect from a community such as this. I would definitely recommend this property.
Thank you so much for your feedback!! Hope you are having a wonderful day!

Tracy Cantu

Apartment Review from a Current Renter

Best feature to me is spaciousness of my apartment. Plus details like shutters, heat pump system, carpet is better quality than others i have been in.