Reviews
Apartment Review from a Current Renter
Overall, very hapyp with community. The elevator in Building 1 to 5th floor can be frustrating (doors slow to open and close, slow between floors, automatic/default stop on P2 always.) The fire alarms have almost driven me to move. Have improved and/or worked out that electrical problem within last year. Otherwise, very nice community.
Apartment Review from a Current Renter
I am happy with the community. My issue is with the rent. I wish that we had some type of rent control. I believe rent shouldn't go up much. New residents get move-in specials, and current residents have to pay more each time lease is renewed. I don't believe that's fair and would like for that to change.
Good Afternoon,
We appreciate you taking the time to voice your concerns. Our rents are based on the market and although I'm not sure of your specific situation, each year we do have rental increases to keep up with the high demand of the market. If you wouldn't like to come down to the office, I'd love to go over this in more detail.
Best,
Lauren Stewart
Community Manager
We appreciate you taking the time to voice your concerns. Our rents are based on the market and although I'm not sure of your specific situation, each year we do have rental increases to keep up with the high demand of the market. If you wouldn't like to come down to the office, I'd love to go over this in more detail.
Best,
Lauren Stewart
Community Manager
Apartment Review from an Independent Evaluator
The community was clean and well maintained. The consultant was pleasant and friendly. I would recommend this community to others. I would definitely consider this community for residence in the future.
Good Afternoon,
Thank you for such positive feedback.
Best,
Lauren Stewart
Community Manager
Thank you for such positive feedback.
Best,
Lauren Stewart
Community Manager
Apartment Review from an Independent Evaluator
It is a very nice community in a great neighborhood.
Good Afternoon,
Thank you for the feedback. We received only 3 stars from your review as a visitor. What can we do to improve your next experience with us?
Best,
Lauren Stewart
Community Manager
Thank you for the feedback. We received only 3 stars from your review as a visitor. What can we do to improve your next experience with us?
Best,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
If there's anyway that valet trash could be ellective, that would be great. Since that has been implemented, I have paid a $20 fee each month but have never used it. The trash door is right around the corner and I carry it there once a week. I undestand that this is a service and that "everyone is doing it," but that fee with the yearly increase in rent is terrible and makes The Alexander less affordable for me.
Good Afternoon,
Thank you for taking the time to fill out our survey and provide valuable feedback. Unfortunately, valet trash is a requirement throughout the community. Keep in mind most communities charge a trash fee and don't even offer the service of having someone pick it up right at the front door.
Thank you,
Lauren Stewart
Community Manager
Thank you for taking the time to fill out our survey and provide valuable feedback. Unfortunately, valet trash is a requirement throughout the community. Keep in mind most communities charge a trash fee and don't even offer the service of having someone pick it up right at the front door.
Thank you,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
Pet management (residents being responsible) is below average/fair. Residents don't clean up after pets, and cleanliness enforcement could be improved. Concierge trash service is okay. However, residents leaving trash outside doors and in unapproved containers is an issue. Carpet is being stained. Need more policy enforcement. Residents are not respecting the rules in the fitness center and are taking in kids. Overall, community is quiet and mostly peaceful. Group fitness services are good, they promote health and trea people with kindness and professionalism.
Good Afternoon,
We appreciate you taking the time to fill out this survey. We do have community rules and guidelines set up in order to avoid the issues you've mentioned. We ask that if you ever see community rules being broken to reach out to the office. As a resident, you are our eyes and ears.
Best,
Lauren Stewart
We appreciate you taking the time to fill out this survey. We do have community rules and guidelines set up in order to avoid the issues you've mentioned. We ask that if you ever see community rules being broken to reach out to the office. As a resident, you are our eyes and ears.
Best,
Lauren Stewart
Apartment Review from a Current Renter
Office staff is excellent! An electric car charger for cars would be great. It would also be great if you could maintain the grills by the pool a little more (not just the gas.) Everything else is excellent! A rowing machine at the gym would be great, too!
Apartment Review from a Current Renter
Rules on pets need to be better enforced, their barking and messes in the elevator and other areas can be bad. Also, better enforcement of noise issues. Be sure handicapped spots are used as they should be.
Good Afternoon,
We appreciate you taking the time to fill out survey. If you ever have a noise issue please contact the after hours line and leave a message with our courtesy officer. She will immediately go to the apartment and take care of the problem for you. Also, if you ever see a pet mess please contact the office so we can send our of our housekeepers to clean it. Handicap spaces are being monitor by the police department and should receive tickets for parking illegally. If you have additional concerns, please come see me in the office.
Thank you,
Lauren Stewart
Community Manager
We appreciate you taking the time to fill out survey. If you ever have a noise issue please contact the after hours line and leave a message with our courtesy officer. She will immediately go to the apartment and take care of the problem for you. Also, if you ever see a pet mess please contact the office so we can send our of our housekeepers to clean it. Handicap spaces are being monitor by the police department and should receive tickets for parking illegally. If you have additional concerns, please come see me in the office.
Thank you,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
Great community/management/maintenance. The only part I could be critical about is the elevators. Very slow. Other than that, it is really great living here.
Thank you for such a nice comment.
Apartment Review from a Current Renter
Comfortable place to live, solid customer service, and great location. Not happy about continuous price increases, new exterior paint odor, dark parking deck/not enough lighting, and mandatory/expensive valet trash.
Good Afternoon,
Thank your for the wonderful comments and concerns. Is there a light out in the parking deck that we can take care of for you? We walk around the parking deck constantly but we do miss an occasional light. Valet waste is a requirement for all residents at the community but please keep in mind, most communities charge a trash fee and do not offer any services. If you have additional concerns, please don't hesitate to reach out to me in the office.
Best,
Lauren Stewart
Community Manager
Thank your for the wonderful comments and concerns. Is there a light out in the parking deck that we can take care of for you? We walk around the parking deck constantly but we do miss an occasional light. Valet waste is a requirement for all residents at the community but please keep in mind, most communities charge a trash fee and do not offer any services. If you have additional concerns, please don't hesitate to reach out to me in the office.
Best,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
Need a better system to track delivered packages at office.
Apartment Review from a Current Renter
Property well maintained. Maintenance issues addressed promptly. Need more reminders for people to keep dogs on leashes.
Thank you for providing valuable feedback. I would be more than happy to send out another pet policy reminder as a refresher to our pet owners.
Thank you,
Lauren Stewart
Community Manager
Thank you,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
Keep up the great work, best management and service teams I have ever encountered when leasing an apartment.
Thank you for the raving comment. We appreciate it.
Lauren Stewart
Community Manager
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
The maximum lease period should be available for more than 4 years. Proper staff management so that a staff member isn't overloaded with work and does not take their frustration out on residents. We had a bad experience with this last year and the manager was not able to handle our complaint well.
Good Afternoon,
Thank you for taking the time to fill out our survey. At this time the longest lease you are able to sign is a year. We do hope you'll call us home for the next four years though. Last year the team was not fully staffed and I apologize if you complaint was not handled. I'd love to be able to help you with any concerns going forward. Just call or come down to the office.
Best,
Lauren Stewart
Community Manager
Thank you for taking the time to fill out our survey. At this time the longest lease you are able to sign is a year. We do hope you'll call us home for the next four years though. Last year the team was not fully staffed and I apologize if you complaint was not handled. I'd love to be able to help you with any concerns going forward. Just call or come down to the office.
Best,
Lauren Stewart
Community Manager
Apartment Review from a Current Renter
The common areas between each apartment should be cleaned regularly and after the gardeners have left. Pollen buildup and dust accumulate outside each door. Summer brings mosquitos, and the location of the complex has surrounding, standing water, which makes it difficult and uncomfortable to be outside. Spraying insecticide around complex would make living here more enjoyable.
Thank you for the valuable feedback.
Thank you for taking the time complete our survey. Everything with the alarms has been fixed and we are happy you are going to be staying with us. If you have additional concerns, please don't hesitate to contact me.
Best,
Lauren Stewart
Community Manager