Park at Walkers Ranch

San Antonio, TX


Park at Walkers Ranch

Location

14555 Blanco Road
San Antonio, TX 78216
Overall Rating
Met My Needs
Overall value
Service Quality
78% 159 out of 204 renters
recommend this apartment.

Reviews

DO NOT LIVE HERE!

I have lived here for a couple of years now and have watched this apartment community go down the drain. When living in an apartment, as a renter, you have to accept that some issues are out of your control. One that is not, is the management that represents the apartment community. Recently, we have reported several noise complaints. The apartment above us keeps us up at night with their loud walking. This is more of a maintenance issue than anything because of loose objects (possibly pipes) in the ceiling that rattles. This was reported 9 days earlier and to our knowledge the issue had not been addressed. When we went to the property manager, Bonnie, she said that she only had one maintenance worker available and there were other priorities. She then accused my fiancé of being "demanding" every time there is interaction. This crosses the line on many levels. That was completely unprofessional and I lost all respect for her at that point. Bottom line, this is our quality of living and the apartment community should be well maintained and the property staff should be diligent in making sure this happens. I have yet to receive an apology for this comment that was made. Only after threatening legal action, did the apartment community send an outside contractor out to access the problem. This is still pending.

NEW MANAGEMENT LARGELY SUBPAR

I have lived here for 1 year and 3 months. I LOVED living here up until right around the time when I renewed my lease. Everything about the complex was perfect (minus the parking, which is obviously beyond my control). The staff was friendly, the residents were very well informed about happenings in the community, maintenance requests were fulfilled in a prompt manner, and I could count on having the same rent amount each month.

Two months ago however, a new management company has taken over and the property has RAPIDLY declined. I have no idea how much my rent is going to be from month to month (they aren't sending out any bills and I have to call every month to the office to figure out how much I will have to pay). Last month they sprung an additional $30 charge on the residents to establish service with their new water management company - without any notice (aren't we all on SAWS anyway??). Last Friday I called in a maintenance request (just to change light bulbs, since almost everyone is out in my unit) and NOTHING has been done about it yet. I have called every day since last Friday and I keep being told that they will get to it that day. A week later, still nothing. It is a miserable place to live now, and the staff is horrible! They do not care anymore!! If this was a year ago I would have highly recommended, now I would say STAY AWAY!!

Apartment Review from a Current Renter

I had to deal with upstairs neighbors who were smokers and smoked on the patio, never used an ashtray and covered my patio in ashes every other day ruining patio cushions and making the patio unusable for myself and my young son. It was reported to management but nothing was ever really done about it continued for over two years until they moved.
I am so sorry to hear of her concerns and its these kind of items that I have been addressing as the new manager here at The Park at Walkers Ranch.

Apartment Review from a Current Renter

Great location
Good Morning Patrick,

We are happy to hear that you think we are in a great location. We agree! With great access to 410, 1604, and 281, you can make it anywhere in the city within 15 mintues. We apprecaite your feeback and residency here at The Park at Walker's Ranch.

Thanks,
The Park at Walker's Ranch

Apartment Review from a Current Renter

Would...Prefer more of an open kitchen feel.
Good Morning Jeff,

We are glad you are happy in your apartment other than the kitchen. We know you are currently in our largest 2 bedroom apartment and we do not have any of the 2 bedroom with a study that has a larger kitchen coming available. We hope that this will not deter you from renewing with us. We appreciate your feedback and hope that you will let us know if there is anything we can do for you.

Have a great week,

The Park at Walker's Ranch

Apartment Review from a Current Renter

It would depend on what a tenet was looking for, if they needed space for multiple cars I would not recommend this place but if it was a single person this would be a good place to live.
Good Morning Herbert,

We are currently working with our residents as well as a storage company to help relieve some of the parking issues. We want to make the Park at Walker's Ranch a great place to live and hope that you would reccommend our community to your friends and family. We try to go above and beyond to make our residents happy and hope that the parking issue is the only concern from our residents. We hope you have a great day and appreciate your feedback.

Sincerely,

Your Park at Walker's Ranch Team

Apartment Review from an Independent Evaluator

When I walked into the leasing office, the leasing professional was prepared and ready to assist me.
Its easy to be prepared and ready to assist when we have such an amazing community like The Park at Walkers Ranch. The team here loves the community and what they do and it shows from your first "Hello" when you come through the front doors.

Apartment Review from a Current Renter

Old appliances, poor parking sutuation, dog poop all over, no grass left in the dog area and it's muddy
It has been such a joy to be here as the new Community Manager since October. My whole team and I are very committed to working on those concerns regarding pets and parking. This is an amazing community and all it needed was a little love.
I am a current renter and I agree with your on all points. Also, the garbage/dumpster situation is out of control! There is random trash laying in the grassy areas, and parking is simply NOT enforced at all. I will be exiting at the end of my lease. The office staff may be friendly, but not effective.

Apartment Review from a Current Renter

I haven't lived in a lot of apartments, but one hears stories! Grounds and maintenance seem to have a pretty high standard here. I am not embarrassed to bring people here!
The staff here at The Park at Walkers Ranch is committed to making our community a true enjoyment for all and love to hear great ideas on how to improve.

Apartment Review from a Current Renter

Because the location is 15 minutes from everything in SA. Plus it's a safe and growing area.
Good Morning Rachel,

We are so happy to hear that you would like to renew with us and continue to make The Park at Walker's Ranch your home! We are located in the prestiguous North Central area of San Antonio with easy access to 1604, 281 and 410. Being that we are so close to all these highways, you will get to your destination quickly and easily . We hope that you feel safe in your home and look forward to having you stay with us for many more years to come!

Have a great Holiday Season,

The Park at Walker's Ranch

Apartment Review from an Independent Evaluator

The staff that I encountered was warm, friendly, and very inviting. The community and grounds were nicely manicured and clean. The apartment and appliances seemed a bit dated, but overall it was nice and clean.
Good Morning,

We are so excited to announce that we are doing some upgrades in some of our apartments in the next couple of weeks. They will have the all wood cabinets and clean steel appliances! We would love to have you back to check them out when we are done and hopefully find an apartment that is right for you. We appreciate your praise in our community and want you to know that we treat all of our prospects, residents and prior tenants with the kidness you encountered.

Have a great day,

The Park at Walker's Ranch

Apartment Review from a Current Renter

The office and maintenance staff are wonderful. The apartments are beautiful and perfect for the price.
Good Morning,

We appreciate so much that you will continue to live with us here at the Park at Walker's Ranch. We know it's a big decision to make when moving and not only that, but with renewing. We want to make sure that everyone is happy here and it seems like you are. Let your friends and family know how great of a community it is and you can reap the rewards for referral bonuses as well as having your friends as your neighbors.

Thank you for your choice in living with us,

The Park at Walker's Ranch Team

Apartment Review from a Current Renter

I don't always like to make recommendations to people I don't know very well. That being said I would recommend if I thought they would be happy here.
Good Morning Sandy,

We appreciate your recommendations! We want to make sure everyone is happy here and it shows that you are by recommending your friends and family. We offer a great referral program as well. If you refer someone to live with us, you can receive a $300 referral bonus. Friends and family make the best neighbors!

Have a great week,
Your Park at Walker's Ranch Team

Apartment Review from an Independent Evaluator

The customer service was great and the agent was a natural and easy to talk with. The buildings were dated and undergoing renovations. The apartment that I viewed was newly renovated, but the stove, refrigerator, cabinets in the kitchen and bathroom were dated and looked out of place. The landscape was good in some areas and lacking in others. Overall the grounds were clean and there were only a few areas that I noticed debris. The renovation workers were neat with their debris and did not impede on the view of the community.
Good Afternoon,
We would like to thank you for taking the time to complete the online survey for our community, The Park at Walker’s Ranch. We know your time is valuable, so we hope you know how much we truly appreciate your feedback. We do have other projects scheduled for our property. We also have sister properties in San Antonio that do have upgraded counter tops, cabinets, and appliances. We would be more than happy to help you with your search and look up quotes on those properties as well. Our goal is to provide our clients with an enjoyable and unique living experience, so please don’t hesitate to contact us if there is anything we may do to assist you during your upcoming move. You may reach us by phone at 210.764.0404; or via e-mail at walkersranch@cwsapartments.com.

Thanks again for your feedback & we look forward to the opportunity to service your new home needs. We hope you have a wonderful week!

Sincerely,

The Park at Walker’s Ranch Team

Apartment Review from a Current Renter

There are many "newer" apartments that have better amenities.
We are currently doing upgrades in our apartments that include new counter tops, new faucets in bathrooms and kitchens, and new light fixtures and ceiling fans in the bedrooms. We are also replacing the flooring with wood plank on the bottom floor apartments. With our 2 pools and 24 hours fitness center, The Park at Walker's Ranch really is a great place to live!