Icon at Ross Apartments

Dallas, TX


Icon at Ross Apartments

The Icon at Ross Apartments are situated at the intersection of Uptown Dallas, Deep Ellum and the Dallas Arts District. Featuring spacious studio, one and two bedroom apartments with elegant features like upgraded lighting, gourmet kitchens with islands, large windows providing ample sunlight, patios and built in desks perfect for working from home. Our pet friendly community also includes a business center and WiFi cafe along with a multitude of other amenities and features like our beautifully landscaped courtyards with tranquil water features.

Location

1707 N Hall St
Dallas, TX 75204
(214) 431-5450
Overall Rating
Met My Needs
Overall value
Service Quality
60% 135 out of 226 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

The only thing I dislike is the questionable stores and apt complex om hall. People are always hanging around outside like it's the hood. The area is nice and developing but that's a sore spot.
Felicita, Thank you for taking the time to fill out our survey. I am pleased to hear that you are happy living at ICON. I hope that you do choose to renew you lease. Please feel free to reach out to me at anytime if you need anything.

Thank you,

Brittany

Apartment Review from a Current Renter

Very nice and comfortable place to live.
April,

Thank you so much for taking the time to fill out our survey! We are so glad that you are satisfied at ICON and plan on staying. Have a great week!

Thank you,

Brittany

Apartment Review from a Current Renter

The only reason I would recommend is because of the location of the building. I would not recommend because the building routinely falls in shambles, the personell are horrible, and there is no movement to make anything better.
Hi Kathryn,

I would like to apologize that you are dissatisfied living at ICON. I left you a voicemail and sent an email to see if we could talk and try to resolve the issues that you have had. Please feel free to contact me at your earliest convenience.

Thank you,
Brittany

Apartment Review from an Independent Evaluator

My visit to The Icon at Ross was a very pleasant experience. The leasing agents were very professional and knowledgeable about the community. The grounds were well kept and it was easy for me to locate parking as well as the office. The leasing staff was able to locate a floorplan that was perfect for what I was looking for. This is a place I would love to call home.

Apartment Review from an Independent Evaluator

Other than the phone call, I was very pleased with the on site presentation. Both agents were eager to help and took care in making me feel like my visit mattered. The tour was also scenic and pleasant. My only drawback is the other parts of the neighborhood still being run down. Other than that, the Icon has everything along with spacious floor plans that anyone would love to have in a home.

Apartment Review from an Independent Evaluator

I would love to live at the community. It was a beautiful place.

Apartment Review from an Independent Evaluator

I felt that the leasing agent skipped opportunities to sell me on the amenities.
Thank you so much for visiting the property. I am so sorry that you were not able to view all of our terrific amenities at ICON. I would love to take you on a personalized tour if you would like.

Thank you,

Brittany

Apartment Review from an Independent Evaluator

I enjoyed viewing the community, as it had many wonderful amenities and a very unique pool area that I really liked. The leasing agent I spoke to during my visit was polite, professional and helpful. He appeared knowledgeable about the property and what it had to offer. The agent was engaging in our conversation. However, he never really asked what I was looking for or tried to cater to my desires in a new home. Overall, the community was nice. It was clean and had a great curb appeal, with many features that would help me to consider calling it my new home.
Thank you so much for the wonderful compliments. We love ICON and take pride in it. I am sorry that you feel the agent did not try to find a home that best fits your needs. We strive to make each tour personal and give the best customer service possible.

Thank you,
Brittany

Apartment Review from an Independent Evaluator

The property excelled in features and the leasing professional was one of the most engaging that I have met.

Apartment Review from an Independent Evaluator

This community was a luxurious contemporary building with the latest in amenities and features. The upscale apartments had beautiful finishes and all the features one would expect like granite counter tops, stainless steel appliances, custom cabinets, and garden tubs. It was located in an older neighborhood just north of downtown and was close to major highways. I thought the prices were a little steep for the location.

Apartment Review from an Independent Evaluator

An amazing property! One of the best apartment communities I have toured in the Dallas area. Great location to all the things to do in the Dallas area.

The leasing agent came across as talented in her sales presentation and touring. She was friendly, knowledgeable, and professional, and answered ALL question I had.

Apartment Review from an Independent Evaluator

This community looked clean and new, the amenities were impressive; however, I found the customer service lacking.

Apartment Review from an Independent Evaluator

This was a very clean and inviting community. The office staff was very friendly and helpful.

Apartment Review from an Independent Evaluator

The community was beautiful throughout and the staff members were very professional and friendly as well.

Apartment Review from an Independent Evaluator

This community offered exquisite craftsmanship combined with great views. The interiors are a rich design accented with remarkable woodwork and attention to detail. The community is a luxury mid-rise community located just minutes away from upscale shopping, world renowned entertainment and freeways. They have many onsite, modern amenities to keep one from having to leave home for pleasure and enjoyment. My impression of the staff was that they were friendly, hospitable and incredibly efficient.
Clearly, this review was submitted by an employee at the Icon at Ross. All of the residents that I've spoken to, have said the opposite. The aesthetics and customer service have been on a rapid decline since the property was acquired by The Simpson Group.