The Colony at the Lakes

West Covina, CA


The Colony at the Lakes

Location

301 S. Glendora Avenue
West Covina, CA 91790
 (833) 684-8361
Overall Rating
Met My Needs
Overall value
Service Quality
47% 59 out of 125 renters
recommend this apartment.

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Reviews

Page 1 2 3 4 5

Apartment Review from a Current Renter

I find the office personnel to be very unprofessional. I would not want my family and friends to experience such negativity.
We are so sorry you have had an unpleasant experience. We have trained our leasing team to always perform with utmost professionalism at all times. If you would like to discuss your experience, please feel free to contact me directly.

Sincerely,

Merci Lim
Community Manager
The Colony at the Lakes
626.593.8820
merci.lim@livelmc.com

Apartment Review from an Independent Evaluator

This was clearly an upscale community, conveniently close to shopping and restaurants. The amenities were like being at a resort and the apartment itself was very nice.
Thank you so much for your review. We truly appreciate it here at The Colony at the Lakes. We look forward to having you as one of our valued residents.

Apartment Review from an Independent Evaluator

The community amenities struck me as extraordinary. The upkeep of common areas throughout the property was notable. The leasing professional came across as talented. I would recommend this community to my friends.
Thank you so much for your wonderful review. We really appreciate the referral to your friends. Please let us know if there is anything we can do to assist you further.

Sincerely,

Merci Lim
Community Manager
The Colony at the Lakes
Email: colonyatthelakes@livelmc.com

Apartment Review from an Independent Evaluator

The leasing agent understood everything I was looking for, gave a detailed tour and convinced me they could meet my needs.
Thank you so much for your review, please let us know if there is anything in addition we assist you with in your search for a new home.

Sincerely,

Merci Lim
Community Manager

Apartment Review from an Independent Evaluator

The apartments had cement floors, a washer/dryer and gourmet kitchen. The leasing agent was pleasant.
Thank you so much for your feedback. Please let us know if you wanted to also explore our other apartments with wood-style flooring on the upper floors. Please let us know if there is anything we can do help you find the perfect home.

Best regards,

Merci Lim
Community Manager

Apartment Review from a Current Renter

Read any/all my previous answers.
I'm so sorry your experience has been less than perfect at The Colony at the Lakes. We are doing our best to assist our residents to navigate the nuances of brand new construction and the challenges that comes with it.

Please let me know when I can make an appointment with you to further discuss you concerns directly.

Best Regards,

Merci Lim
Community Manager
The Colony at the Lakes
colonyatlakes@livelmc.com

Apartment Review from a Current Renter

Sorry but at the moment I would not recommend for anyone to live here.
Hello Denice,

I'm so sorry your experience has been less than perfect at The Colony at the Lakes. We are doing our best to assist our residents to navigate the nuances of brand new construction and the challenges that comes with it.

I would love to sit down and discuss your concerns with in person. Please let me know when is a convenient time for you.

Sincerely,

Merci Lim
Community Manager
The Colony at the Lakes
colonyatlakes@livelmc.com

Apartment Review from an Independent Evaluator

The leasing agent seemed interested on helping me and answered all my questions.
Thank you so much for your positive review. It is our goal to help you find the perfect apartment home at The Colony. Please let us know if there is anything in addition we can help you with.

Sincerely,

Merci Lim
Community Manager
The Colony at the Lakes
colonyatlakes@livelmc.com

Apartment Review from an Independent Evaluator

I am rating the services I received separate from the amenities. I would lease here based on the community itself and from the services I received.
Thank you so much for your review and we are delighted to hear that you would lease with us! I am happy that you are satisfied with our services. Please let us know if there is anything in addition we can assist you with in finding the perfect apartment home for you here at The Colony at the Lakes.

Sincerely,

Merci Lim
Community Manager
Email: colonyatlakes@livelmc.com

Apartment Review from an Independent Evaluator

I thought that the apartments were very nice. The community had the latest amenities. The management was nice and professional. The thought of living there would be good and I would refer my family and friends to the community
Thank you so much for this review. We are delighted to hear that you love our community and we so appreciate the referral to your friends and family. Please let us know if there is anything in addition we can help you with.

Sincerely,

Merci Lim
Community Manager
Email: colonyatlakes@livelmc.com

Apartment Review from an Independent Evaluator

The community was located close to freeway and had updated amenities. I would recommend this community to friends and family. The leasing professional was courteous and helpful.
Thank you so much for your positive feedback! We truly appreciate the endorsement. Please let us know if there is anything in addition we can do for you in helping you find the perfect home here at The Colony at the Lakes.

Sincerely,

Merci Lim
Community Manager
colonyatlakes@livelmc.com

Apartment Review from an Independent Evaluator

The community amenities were up to date and very useful. The leasing agent was very helpful and made me feel comfortable while showing me the community amenities and apartment features. She provided good information about the surrounding area.

Apartment Review from a Current Renter

I would give the pros and cons. It's still a lovely apartment complex, but won't be as high quality experience as I had hoped, and I'd have to share that with any friend I recommended.
Thank you James for your honest review. We appreciate your comments and we will strive our best to upgrade your experience at The Colony.

Sincerely,

Merci Lim
Community Manager

Apartment Review from a Current Renter

Price is outrageous for what you get... I have no problem paying a high price if I am going to get what I pay for
Hello Jeremy,

Thank you for taking the time to complete this survey. Your feedback is appreciated as it gives us a better understanding of your thoughts and level of satisfaction with the community.

I understand your frustration as the amenities and the community in general is still a work in progress. I know that there has been a lot of delays that have taken place and we are accounting for this come renewal time.

Should you wish to further discuss your concerns in person, please let me know when it would be most ideal for us to have a dialogue. Again, thank you for your time and I look forward to hearing from you.

Sincerely,

Merci Lim
Community Manager

Apartment Review from an Independent Evaluator

The community had all the modern features for living, inside and out. The staff was professional, knowledgeable, and helpful. Beautiful apartments, great floor plans, and the onsite gym and pool were amazing.
Thanks you so much!
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