The Colony at the Lakes

West Covina, CA


The Colony at the Lakes

Location

301 S. Glendora Avenue
West Covina, CA 91790
(833) 684-8361
Overall Rating
Met My Needs
Overall value
Service Quality
47% 59 out of 125 renters
recommend this apartment.

Reviews

Apartment Review from an Independent Evaluator

I would have leased based on the leasing professional's personality. He was very friendly. I would also lease based on how beautiful the community and the apartment that I saw.
Thank you for such a greatl review. We look forward to having you as our neighbor.

Apartment Review from a Current Renter

It is so dirty here. Never any guest parking. Rent is way too high for what we are getting. Honestly, this place is disgusting.
Thank you for your review. Our resident's feedback is important to us, and it is in times like these where we can improve our services.

Apartment Review from a Current Renter

Very concern with security, with the cleanliness and maintenance of the surroundings and also on how long it takes to get anything fixed when it breaks down like the gym machines and equipment.

Apartment Review from a Current Renter

Cost is high, there are noise problems late at night, many dog owners here do not properly clean up after their dog, there is no real feeling of community in the building.

Apartment Review from a Current Renter

Rent increase outrageous.

Apartment Review from an Independent Evaluator

The leasing agent at this community made me feel that I was bothering him. The community was clean. The hallways were clean. The baseboards were dirty in the hallway near the elevators.
Thank you so much for taking the time to complete this survey. Your honest feedback is critical to us. I understand that our community does not meet your needs. If there is anything I can do to assist you with your search for your new home, please do not hesitate to ask. We hope that you find the perfect place to call home.

Apartment Review from a Current Renter

Not for them.

Apartment Review from a Current Renter

Some of your office staff is completely unprofessional.

Apartment Review from a Current Renter

Many of the residents do not have civic sense.There is pet poop or other waste in most areas of the community. we have been living here for 6+ months and our names are still not on the callboxes. Some of our requests for information have never been met.
Thank you so much for taking the time to complete the survey. Your honest feedback is critical to us. Please let us know if there is anything that we can do to make your residency more enjoyable.

Apartment Review from a Current Renter

This has nothing to do with office staff or maintenance, but there has to be a better screening process for tenants, there are many people living here that look like they were raised in caves. Its disappointing and disgusting.
Thank you so much for taking the time to complete the survey. Your honest feedback is critical to us. Please let us know if there is anything that we can do to make your residency more enjoyable.

Apartment Review from a Current Renter

Hallways smell of urine and pot. Trash in common areas
Thank you so much for taking the time to complete the survey. Your honest feedback is critical to us. Please let us know if there is anything that we can do to make your residency more enjoyable.

Apartment Review from an Independent Evaluator

The leasing agent was friendly and knowledgeable of the community. She gave a thorough presentation.
Thank you for for such a positive review. I am happy to hear that the leasing professional was knowledgeable and professional. We look forward to having you as our neighbor.

Apartment Review from a Current Renter

Management is poor and pets owners are disappointed
Thank you so much for taking time to complete the survey. Your honest feedback is very important to us. Please let us know if there is anything that we can do to make your residency more enjoyable.

Apartment Review from a Current Renter

The only reason I would recommend this apartment would be because of the amenities, but management is so unorganized and has no control over anything. That is why I am giving it a 5.
Thank you so much for taking time to complete the survey. Your honest feedback is very important to us. Please let us know if there is anything that we can do to make your residency more enjoyable.

Apartment Review from a Current Renter

Lack of safety, lack of cleanliness and lack of enforcement of policies except paying the rent timely!!
Thank you for taking the time to share your experience with us. We appreciate your honest feedback and it is through moments like this that we can identify opportunities for improvement. It is our goal to ensure that you as our resident have the best possible living experience by providing you with an on-site porter service to groom the grounds daily, controlled access buildings/access points and an on-site courtesy patrol officer-among many other amenities. Please stop by the leasing office to discuss further your concerns.