Reviews
Terrible Office Staff
I am a current renter and have had nothing but problems with the communication from the office staff. If you call, there is a 75% chance that they will not answer. If you need to schedule maintenance they suggest that you do it through their online portal, which they ignore for 4-5 days, until you go down to the office and remind them that you put in a maintenance request through the online portal.
There has been some maintence to the pools recently so I called to see when the pools would open again, as the weather is perfect for sunbathing. I was told that they were open. Only after getting myself and my children ready for swimming and walking down to the pool did we see that they are not open yet. When I confronted the office staff about the miscommunication the only response I got was "Well, I was off yesterday, so it wasn't me you spoke with."
I know that a "future renter" raved about how friendly the staff were and how accommodating, but sweetheart, you're not in here yet.....just wait.
I can't wait until our lease is up and we can leave this place!!!
There has been some maintence to the pools recently so I called to see when the pools would open again, as the weather is perfect for sunbathing. I was told that they were open. Only after getting myself and my children ready for swimming and walking down to the pool did we see that they are not open yet. When I confronted the office staff about the miscommunication the only response I got was "Well, I was off yesterday, so it wasn't me you spoke with."
I know that a "future renter" raved about how friendly the staff were and how accommodating, but sweetheart, you're not in here yet.....just wait.
I can't wait until our lease is up and we can leave this place!!!
I will be happy to check on the workorder requests. Please provide a name of apartment number. The pools have both been recently replastered. The water is being balanced and it is not safe until the ph levels come. I am very sorry for the inconvenvience. You are free to use the deck for sunbathing but keeping your children out of the water until it is safe will understandably be difficult.
That's interesting. Because last week while I was laying out I had a member of the maintenance staff tell me that I was not allowed to be inside the pool gates. When I noticed a few days later that the gate was unlocked I went to lay out again, this time being told by the chunky girl with short hair (from the office) that the pool was closed and I would have to leave.
So, maybe the problem lies with your ability to manage your staff...
So, maybe the problem lies with your ability to manage your staff...
Apartment Review from a Current Renter
If it were cheaper, I would be more likely to recommend this apartment complex.
Price increases have been modest averaging about 3% annually. We feel we are competitive with our area competition and generally our pricing is lower.
AMAZING office staff!!!!!!!!
Often times it's all too easy to complain about the "bad" things that are going on rather than highlight the good.
I do not YET live at this complex and I will be signing my lease to start on February 1st but I wanted to comment on the wonderful office staff. My husband and I recently came into the apartment to tour their two bedroom models. For the apartments we've seen in the area I think the value vs what you get is so far to par. While we were being shown around I never felt rushed or as if we were taking too much time. Every question I had, down to a possible change to an electric thermostat was approached as "not a problem! we'll see what we can do to make it happen!" I was quite thankful to have such willingness to please.
When we finally decided to lease with this complex, I called and spoke to them over the phone (due to being out of town). I was quite worked up over something another apartment complex did to us and the office staff here pulled together to help us not have the same issues here! They were AMAZING- They never rushed us through and helped us every step of the way. Every single time I call there is a friendly voice on the other line. I know their time is precious and for that we are beyond thankful that the staff today took the time to work with us and help us! I felt as though I was talking with my friends rather than leasing agents. My questions/concerns were answered and the communication was superb!
I look forward to making this complex our new home! I wish more offices were ran this way.
Thank you again office staff for taking the time to help us today and work with us today! We are so beyond thankful that you all came together and made sure the starting process of our leasing agreement was smooth and painless!
I do not YET live at this complex and I will be signing my lease to start on February 1st but I wanted to comment on the wonderful office staff. My husband and I recently came into the apartment to tour their two bedroom models. For the apartments we've seen in the area I think the value vs what you get is so far to par. While we were being shown around I never felt rushed or as if we were taking too much time. Every question I had, down to a possible change to an electric thermostat was approached as "not a problem! we'll see what we can do to make it happen!" I was quite thankful to have such willingness to please.
When we finally decided to lease with this complex, I called and spoke to them over the phone (due to being out of town). I was quite worked up over something another apartment complex did to us and the office staff here pulled together to help us not have the same issues here! They were AMAZING- They never rushed us through and helped us every step of the way. Every single time I call there is a friendly voice on the other line. I know their time is precious and for that we are beyond thankful that the staff today took the time to work with us and help us! I felt as though I was talking with my friends rather than leasing agents. My questions/concerns were answered and the communication was superb!
I look forward to making this complex our new home! I wish more offices were ran this way.
Thank you again office staff for taking the time to help us today and work with us today! We are so beyond thankful that you all came together and made sure the starting process of our leasing agreement was smooth and painless!
What truly wonderful compliments for the Marquis at Clear Lake staff! We deepy appreciate your having posted these comments and will strive to continue to provide you with extreme excellent customer service.
Apartment Review from a Current Renter
Carpets need to be updated...badly!
I think the price is a little high for what u get.
The hallways (at least mine anyway) it dirty and not very presentable to others.
Its a noisey living community. .I would not recomend that to someone to come live here...wlls are thin.. pple here are loud and obnoxious. ..Friday nights, I cant sleep- so loud...no one is on duty at night to report it to. (Do t know if u guys have the call in operator like the other propeety owners did..but by the time the courtesy officer got there (he took forever) it was too late.
I think the price is a little high for what u get.
The hallways (at least mine anyway) it dirty and not very presentable to others.
Its a noisey living community. .I would not recomend that to someone to come live here...wlls are thin.. pple here are loud and obnoxious. ..Friday nights, I cant sleep- so loud...no one is on duty at night to report it to. (Do t know if u guys have the call in operator like the other propeety owners did..but by the time the courtesy officer got there (he took forever) it was too late.
Dear Ms. Verbeck,
Thank you for responding to our recent survey. In an attempt to address your concerns, please allow us to offer the following:
We noticed you have lived in your current apartment home since November 08, 2011, which is about fifteen months. You stated the carpet needed to be updated – we are here and at your service to visit with you about the condition of your carpet. On-Site management will be contacting you this week for an inspection of your current flooring to determine what may need to be done. We are a first-class apartment community and believe our residents expect first-class service as well.
Prices for apartment homes at The Marquis at Clear Lake change almost daily. Our pricing is not managed by an individual who may be underpricing or overpricing based on knee-jerk reactionary pricing structuring which many communities and management companies foster even today. This usually results in poor financial management and can ultimately culminate in poor financial performance from which the end result is often seen in deteriorating physical conditions of the community’s buildings and amenities.
Our pricing is monitored daily factoring in many variables offering our current residents and prospective residents prices and terms other communities are unable to offer, such as lease terms from one month to thirteen months with incremental pricing that fits everyone’s needs. We’re typically not the most expensive community nor are we the least expensive.
With regard to the breezeways, please know our staff is power washing them on a rotating schedule.
You mentioned that there are residents and/or guests that present behaviors that have had bearing on your ability to rest or sleep. The Marquis at Clear Lake does have a Webster Police Officer residing on-site and serving as our courtesy officer after hours. If you call our office number, 281-486-7740, follow prompts that will allow you to leave a message for him and he should respond with ten to fifteen minutes. You may also contact the Community Director and report any noise disturbances and the issue can be addressed through the management office.
At CWS, we value your comments and utilize your surveys, anonymously, to improve our communities as well as offer your scoring and suggestions in staff meetings as a means to improve our level of customer service.
Please know that your management team is always here to serve your needs at The Marquis at Clear Lake.
Thank you for responding to our recent survey. In an attempt to address your concerns, please allow us to offer the following:
We noticed you have lived in your current apartment home since November 08, 2011, which is about fifteen months. You stated the carpet needed to be updated – we are here and at your service to visit with you about the condition of your carpet. On-Site management will be contacting you this week for an inspection of your current flooring to determine what may need to be done. We are a first-class apartment community and believe our residents expect first-class service as well.
Prices for apartment homes at The Marquis at Clear Lake change almost daily. Our pricing is not managed by an individual who may be underpricing or overpricing based on knee-jerk reactionary pricing structuring which many communities and management companies foster even today. This usually results in poor financial management and can ultimately culminate in poor financial performance from which the end result is often seen in deteriorating physical conditions of the community’s buildings and amenities.
Our pricing is monitored daily factoring in many variables offering our current residents and prospective residents prices and terms other communities are unable to offer, such as lease terms from one month to thirteen months with incremental pricing that fits everyone’s needs. We’re typically not the most expensive community nor are we the least expensive.
With regard to the breezeways, please know our staff is power washing them on a rotating schedule.
You mentioned that there are residents and/or guests that present behaviors that have had bearing on your ability to rest or sleep. The Marquis at Clear Lake does have a Webster Police Officer residing on-site and serving as our courtesy officer after hours. If you call our office number, 281-486-7740, follow prompts that will allow you to leave a message for him and he should respond with ten to fifteen minutes. You may also contact the Community Director and report any noise disturbances and the issue can be addressed through the management office.
At CWS, we value your comments and utilize your surveys, anonymously, to improve our communities as well as offer your scoring and suggestions in staff meetings as a means to improve our level of customer service.
Please know that your management team is always here to serve your needs at The Marquis at Clear Lake.
Apartment staff are HORRIBLE!
The apartment itself is nice enough. The floor plan was good, and it did what our small family needed. Having a pool so close is nice. Our children enjoyed it!
I loved the idea of having a gym, the only problem is it went from being a 24 hour facility to only open with the office without any warning.
We did have several maintenance issues. I called the office (which they don't answer the phone, you have to leave a voice mail) and left a message stating the nature of our issue. Weeks went by and I never heard or saw them. It was a fairly easy fix, so my sweet husband just resolved the issue for us.
The staff is rude and condescending. I hated having to go in to the office because I know I will be treated like a 3 year old with less than average intelligence.
I will be very happy when our lease is up and we can move!!
I loved the idea of having a gym, the only problem is it went from being a 24 hour facility to only open with the office without any warning.
We did have several maintenance issues. I called the office (which they don't answer the phone, you have to leave a voice mail) and left a message stating the nature of our issue. Weeks went by and I never heard or saw them. It was a fairly easy fix, so my sweet husband just resolved the issue for us.
The staff is rude and condescending. I hated having to go in to the office because I know I will be treated like a 3 year old with less than average intelligence.
I will be very happy when our lease is up and we can move!!
I have communicated and personally visited with the residents and believe I have a clear understanding what the driving factors were that created a need to voice these concerns.
The fitness center is still a 24 hour facility. As it happens, the fob the residents were using may have, at one point, operated the magnetic lock on the side door to the main office/clubhouse/fitness center building where the 24 hour resident access to the fitness center is located and stopped working - or may never have worked. I did exchange a new one that works for the one that did not. As an added measure, I pre-tested the fob and it worked for both the fitness center as well as the access gate as programmed.
While I was not present when my residents were experiencing a customer service issue that, unfortunately, was less than what I would expect from any member of my staff, I did apologize for the behavior and have clarified my position with all staff as to not only my personal expectations of what I understand customer service to be, but to what degree CWS Apartment Homes expects at all levels. I expect to see a marked improvement in this area immediately.
I also researched for a service request for the maintenance issue, which I understood to be primarily a tub that was clogged up and draining very slowly. I am sorry to report that I did not locate such and could only offer to have this repaired immediately, but as stated, the residents had resolved the issue prior to it having first become an issue.
In closing, I wish to offer my sincerest apologies to my residents and hope that, after having met and communicated with me personally, that my desires for my residents and community are greater than sometimes even I may be able to deliver, but will always do my very best to be sure every resident has an opportunity to resolve any issue with me personally if an experience with any staff member has been less than comfortably resolved.
The fitness center is still a 24 hour facility. As it happens, the fob the residents were using may have, at one point, operated the magnetic lock on the side door to the main office/clubhouse/fitness center building where the 24 hour resident access to the fitness center is located and stopped working - or may never have worked. I did exchange a new one that works for the one that did not. As an added measure, I pre-tested the fob and it worked for both the fitness center as well as the access gate as programmed.
While I was not present when my residents were experiencing a customer service issue that, unfortunately, was less than what I would expect from any member of my staff, I did apologize for the behavior and have clarified my position with all staff as to not only my personal expectations of what I understand customer service to be, but to what degree CWS Apartment Homes expects at all levels. I expect to see a marked improvement in this area immediately.
I also researched for a service request for the maintenance issue, which I understood to be primarily a tub that was clogged up and draining very slowly. I am sorry to report that I did not locate such and could only offer to have this repaired immediately, but as stated, the residents had resolved the issue prior to it having first become an issue.
In closing, I wish to offer my sincerest apologies to my residents and hope that, after having met and communicated with me personally, that my desires for my residents and community are greater than sometimes even I may be able to deliver, but will always do my very best to be sure every resident has an opportunity to resolve any issue with me personally if an experience with any staff member has been less than comfortably resolved.
Feedback from a current renter
It was quiet, the amenities were great, and the area was good.
Thank you guys for staying an extra couple months with us while your new home is being built. We wish you the best!
Feedback from a current renter
Would due to the fact it is in a good location and I am hoping will become a nice community again with your purchasing of the property
Thank you for completing a recent online survey with CWS Apartment Homes, LLC. We appreciate your thoughts and your time.
One of your responses indicated a desire to rent or reserve the clubhouse (Grand Room). This had been a topic at the regional level and had gone through much deliberation prior to electing to not to grant private access to the Grand Room due to much emphasis on insurance requirements for property integrity (furnishings, the enormous glass windows, resident safety, security of the facility, requirement for personal liability, etc.) and it has been decided, currently at least, it is in everyone’s interest to keep the main room free of private parties. The Marquis of Clear Lake staff is currently making plans for resident functions over the upcoming months for monthly catered breakfasts and parties to be held at the pools and the Gran Room and/or the game room. Check your e-mail often for upcoming events.
The game room is currently available until 10:30 PM weekdays and to 11:00 PM Friday and Saturday evenings. Due to this room being an amenity open to all residents during office hours and the stated after-hours hours, a private party would disallow other residents and their guests from using the facility.
We understand ownership and management changes can have an impact on residents in that relations developed over time that become familiar and comfortable are severed with little to no notification causing feelings of being immediately disconnected from staff members that have played a very integral part of one’s daily life - if we may, like changing schools mid-semester or moving for employment or family reasons, to mention a few similar situations.
Please know we understand your feelings and we hope that, over time, you find your new staff equally as friendly and very willing to continue to help make your home as comfortable as possible. We believe you will find in our staff members a very caring and, ultimately, an attitude of humility and helpfulness in assisting you with your needs. That having been said, a staff member will be contacting you within 24 hours to discuss your desire to transfer to a larger apartment home.
At CWS, we value your comments and utilize your surveys, anonymously, to improve our communities as well as offer your scoring and suggestions in staff meetings as a means to improve our level of customer service.
Please know that your management team is always here to serve your needs at The Marquis at Clear Lake.
One of your responses indicated a desire to rent or reserve the clubhouse (Grand Room). This had been a topic at the regional level and had gone through much deliberation prior to electing to not to grant private access to the Grand Room due to much emphasis on insurance requirements for property integrity (furnishings, the enormous glass windows, resident safety, security of the facility, requirement for personal liability, etc.) and it has been decided, currently at least, it is in everyone’s interest to keep the main room free of private parties. The Marquis of Clear Lake staff is currently making plans for resident functions over the upcoming months for monthly catered breakfasts and parties to be held at the pools and the Gran Room and/or the game room. Check your e-mail often for upcoming events.
The game room is currently available until 10:30 PM weekdays and to 11:00 PM Friday and Saturday evenings. Due to this room being an amenity open to all residents during office hours and the stated after-hours hours, a private party would disallow other residents and their guests from using the facility.
We understand ownership and management changes can have an impact on residents in that relations developed over time that become familiar and comfortable are severed with little to no notification causing feelings of being immediately disconnected from staff members that have played a very integral part of one’s daily life - if we may, like changing schools mid-semester or moving for employment or family reasons, to mention a few similar situations.
Please know we understand your feelings and we hope that, over time, you find your new staff equally as friendly and very willing to continue to help make your home as comfortable as possible. We believe you will find in our staff members a very caring and, ultimately, an attitude of humility and helpfulness in assisting you with your needs. That having been said, a staff member will be contacting you within 24 hours to discuss your desire to transfer to a larger apartment home.
At CWS, we value your comments and utilize your surveys, anonymously, to improve our communities as well as offer your scoring and suggestions in staff meetings as a means to improve our level of customer service.
Please know that your management team is always here to serve your needs at The Marquis at Clear Lake.
Feedback from a current renter
Thank you for the ability to pay online and for the use of the media center. It really helps when I need to send a fax. Thanks again.
Thank you for your continued residency, we hope to bring to you the excellent customer service we strive for daily for our residents!
Feedback from a current renter
Price is too high by $200.00
Thank you for your input and hope one day you may decide to move in on the property, thanks again for visiting!
Feedback from a current renter
I would recommend, however the extras are a little expensive,ie garage rental
Thank you for your input! We are working towards changes that we bring value to our community!
Feedback from a current renter
Would because the office personnel are very nice and accommodating and the complex is very pretty and te apartments are very nice on the inside but I would not based on how bad the bug problems are and that there is no recycling or trash pick up at the apartments on a daily bases.
Feedback from a current renter
Well, the value-to-standard of living ratio is par excellence; but I suspect that the new company will exponentially increase rates this year, which will result in a much closer comparison with other, newer, communities before deciding on a place to live. Overall, I would recommend it.
Thank you for your comments in reference to our free breakfast and our staff being so friendly. We encourage all your input and hope to have long an lasting relationship with the community residents.
Feedback from a current renter
We feel trapped due to increases in rent and other fees without much explanation in the past, keep current residents happy and they will refer people (I have in the past when I was happy)
Feedback from a current renter
I routinely recommend the property to friends because of its close proximity to the "heart of Clear Lake" and it is accessible to every thing in every direction. It is a very nice property, amenities are great, parking is the best I've ever seen in an apartment complex and it is a safe property.
Thank you! We are working diligently to bring you the best customer service, community activites, the demand for excellence in everything we do for our residents. See you at the next resident function!
Feedback from a current renter
Depends on how the next few months go and I will see what occurs to make that determination.
We will make every effort to bring you the best customer service and resident satisfaction. You'll love our staff, community activities!