Reviews
Apartment Review from a Current Renter
I work at Johnson Space Center. So for any people coming into the Clear Lake area, I would recommend these apartments because of their convenient location. I'd also recommend the apartments because the units are nice and relatively new, the grounds are well kept, and the management is great.
Thanks very much for your positive feedback and your comments. They help us insure we are staying on track with our customer service initiatives.
Apartment Review from a Current Renter
The apartments are "homey" and of higher than normal quality. But I would definitely warn someone of the office team and their aloof attitudes.
I am glad you are happy with the "homey" atmosphere and the high quality of our apartments. CWS demands a "respect for people" so I am very disappointed to hear you have experienced "aloof" attitudes from any of our office staff. That will be addressed.
Apartment Review from a Current Renter
There seems to be a large population of younger tenants which more often than not creates issues from parting to loud cars .
Thanks for the feedback. Age discrimination and Familial status are prohibited under Fair Housing. A third of apartment dwellers outside of senior housing apartments are fairly young (18-26 group).
Apartment Review from a Current Renter
You are raising the rates for for rent while lowering your customer service standards and treating the residents as though they are "over a barrel". You've let the two electric grills at the lap pool stay broken for over 3 weeks. You may not have any idea how many residents use those grills each week. There is NO WAY YOU CAN HONESTLY SAY YOU ARE CUSTOMER SERVICE FOCUSED! If you really sought to be CUSTOMER SERVICE FOCUSED, those grills would have been repaired or replaced in a week with a better grill. Again, the cost would have been less than $800 to replace them and you would have a bunch of residents talking about how great their management company is instead of being angry about not being able to use the amenities.
Your response couldn't be more accurate. Unfortunately two separate parts were needed and we didn't realize it until we ordered and replaced the first part. Both grills are now in working order. Replacement grills are budgeted for next year.
Apartment Review from an Independent Evaluator
I enjoyed the visit. I was given a very full and detailed tour of the apartment community. I would invite family and friends to visit the community in the future based on the visit today.
Thank you for the positive response. We appreciate it.
Apartment Review from a Current Renter
I would recommend these apartments because they feel safe and they're beautiful. I've seen nothing but professionals and families living here. They have events (crawfish boil!) and send out very useful emails!
Thanks for the positive feedback!
Incompetent Office Staff
I assumed that after I moved out of the Marquis that my dealings with them would be over and I would be rid of the incompetence of the office staff. Well, looks like this is another example of the dangers of assuming.
I moved out of the apartment six weeks ago. At the time I was told that I would receive my deposit within 30 days. That day has come and gone.
I have contacted the office staff on three different occasions, even talked to Bob the manager, twice. I have been told by everyone that the check has been processed and that I should be receiving it soon.
Still nothing.
I have contacted the corporate office.....again to see if this can be resolved.
We'll see.
I moved out of the apartment six weeks ago. At the time I was told that I would receive my deposit within 30 days. That day has come and gone.
I have contacted the office staff on three different occasions, even talked to Bob the manager, twice. I have been told by everyone that the check has been processed and that I should be receiving it soon.
Still nothing.
I have contacted the corporate office.....again to see if this can be resolved.
We'll see.
Your deposit was processed and your refund issued.
Apartment Review from a Current Renter
I have already reccomended this place to at least one person who has signed a lease.
Thanks for your positive feedback. Its helps insure we stay on track with our customer service initiatives.
Apartment Review from a Current Renter
I used to tell people to lease here, now I would recommend Edgewater or Tuscon Lakes
Thanks for your feedback and comments. We will try harder to regain your confidence.
Apartment Review from a Current Renter
Friendly community, well-kept...responsible renters.
Thanks for your positive comments.
Apartment Review from a Current Renter
I would recommend it simply because all around its a great place to live and with the service its almost like a resort.
Thanks for your support. We try to be like a luxury resort.
Apartment Review from a Current Renter
Nice safe community. I like that the new management offers more social type events where you can meet other residents and grab something to eat at the same time.
Thanks very much for your positive comments regarding our community. We really do try to listen and respond.
Apartment Review from a Current Renter
I think it is a value for the quality of the apartments and the amenities. I looked at over 10 different apartment complexes when I moved to the area, this is the best!
Thanks very much for your comments. We value the opinions of our residents.
Apartment Review from a Current Renter
Great amenities, great floor plans, but over all, too loud. Loud neighbors, thin ceilings, wouldn't want to live by the pool or volleyball court.
Thanks for the positive feedback. Our courtesy officer will respond to the noise issues after pool closing hours.
Apartment Review from an Independent Evaluator
This was a beautiful community. I would be proud to call this home.
Thanks very much for your positive comments.
Thanks very much for your positive comments.