The Nine on Shoreline

Austin, TX


The Nine on Shoreline

Location

3501 Shoreline Dr.
Austin, TX 78728
(512) 733-8200
Overall Rating
Met My Needs
Overall value
Service Quality
75% 149 out of 199 renters
recommend this apartment.

Reviews

Apartment Review from a Current Renter

I always recommend it to friends and all the Marquis properties are nice.
But the rent is no longer competitive. And a number of properties (old and new apt complexes) offer additional amenities. {Pool table, shuffle boards, larger clubhouse , Sat-Sun access to clubhouse, movie theater and more monthly resident activites. Most of the summer the pool was comfortable. But there were times when the pool was crowded because it is a small pool and small patio

Apartment Review from a Current Renter

Gone downhill. Unhelpful

Apartment Review from a Current Renter

Most of my friends and family are struggling in this economy and would not be able to comfortably afford rent here.
emailed the resident!

Management only cares about money

I have lived in this complex for a number of years, and had no significant rent increases over the years until CWS took over the property. When it was time to renew my lease, I was informed that my monthly rent would increase by over 20%. When asked about the increase, the manager blatantly told me that they took over the property because “they saw an opportunity for profit” since the last management company “was not increasing the rent enough”. He also told us that they wanted to take advantage of the housing shortage and the influx of residents coming to the Austin area. Needless to say, I will be moving out.
I am sorry to hear that was your experience with Marquis Shoreline as well as with CWS. With rental increases taking place we strive to provide a better home and better service. We genuinely want to make our residents feel they are valued beyond just a rental payment. Please let me know what we can do to better accommodate your living situation here!

Apartment Review from an Independent Evaluator

The apartment I viewed was inviting. The grounds are nicely tree covered.
Thank you for giving us your feedback regarding your visit to our community. We are happy to hear that your experience was a positive one.

A Place We Call Home

We recently move in to these Apartments and LOVE them. The courtyard and Volleyball areas in the HUGE courtyard are amazing. We love to take our kiddos out there and play while my Husband BBQ's. The pool is a great size and has a great area for the little ones. I have had no issues with the parking, especially after the new parking permits have been enforced. The garages are very large, and the apartments themselves are spacious. The layout is really perfect, there is not wasted space in the apartment. The staff is always so friendly and eager to help too! The day of my wedding our A/C stopped working and the Maintenance team was out there in no time flat and the problem was solved, this was on a Sunday too! I can't say enough good things about this property!
We are so happy that you are pleased with your stay and are proud to call Marquis Shoreline your home! Please let us know if there is anything else we can do.

Apartment Review from a Current Renter

Likely because the price is decent for the newly done apartments, great location, easy service, nice amenities.
We are very pleased that you enjoy living with us at Marquis Shoreline! Thank you for sharing your feedback.
We are very pleased that you enjoy living with us at Marquis Shoreline! Thank you for sharing your feedback.
This has been altered. Do not believe everything you read.

Apartment Review from a Current Renter

There is not enough parking near the front of the complex, forcing people who work evenings to park very far from their building.
Thank you for taking the time to provide your feedback!

I completely understand your frustration about the parking near your apartment home. Please know that it is our hope that the recent changes in parking management, including the requirement for parking permits, should help to alleviate some of your frustration! And please give us a call if you would be interested in discussing carport or garage availability - which would ensure that you always have a parking space reserved for you!

Apartment Review from a Current Renter

Parking is not very good, not enough trash dumpsters for residents.
Thank you for taking the time to provide your feedback! We very much value your opinion.

Please know that we expect the recent changes in parking policy (permits now required for onsite parking) to make a real positive impact on the past parking restraints! And we are also researching additional trash removal options as we speak! Stay tuned...

Have a terrific day and please contact the office if there is anything more we can do for you regarding your living experience at Marquis Shoreline!

Apartment Review from a Current Renter

Improvements are slowly coming, and they are appreciated. The issues with poor insulation is a down side, as well as is the forced TWC TV connection, regardless if you use it or not.
Thank you for taking the time to provide your feedback. We at CWS Apartment Homes are committed to providing you with the best customer experience possible!

Please let me know if we can schedule a time to have maintenance inspect your apartment to see if there may be a way to better insulate the space and keep energy costs down for you! Also, please know that TWC is included in your monthly rental rate as an added value. Other communities in the area that do not offer cable are similarly priced even without that added value included!
No it is not included in your monthly rent. There is a charge for Base Rent and a separate one for Cable among all the separate charges like trash pest control etc.
They "offer" TW basic cable +HBO and charge $42, actually making a profit.

Apartment Review from an Independent Evaluator

The leasing agent was professional when dealing with me. She was very conversational and showed concern about my needs.

Great staff, good location, pleasant community.

This location is right between I-35 and Mopac, allowing you convenient access to the rest of the city while still being in a quiet neighborhood. I've never had a problem with any of the other residents, and the staff here goes out of their way to make sure everything is A-OK! From putting in new light bulbs to replacing my a/c filter monthly they make sure to take care of me. The parking has never been a problem, even with having people over. I would recommend this community to anybody.
Thank you so much for your feedback! It's always meaningful to hear that our residents truly enjoy their living experience at Marquis Shoreline. Please give us a call if there is ever anything that we can do to enhance your experience!

And don't forget, we are currently offering $500 resident referrals! Recommend us to a friend and when they move in we'll credit you $500 off your next month's rent!

Have a great day!

Apartment Review from a Current Renter

I would based on it's location to everything. It is ok rent wise.
I understand your concern regarding recent increases in rent. However, please know that rising rents are not exclusive to our wonderful community. Rents are continuing to rise in Austin and surrounding areas due to continued population growth - word is out, Austin is a great place to live! That said, please know that we are committed to providing you with the best service possible and a truly unique living experience. We may not be able to lower your rent at this time, but we can offer you the most value for your money!

Please give me a call if there is anything that I can do for you in regards to your living experience at Marquis Shoreline! Have a great day!

Apartment Review from a Current Renter

The apartments and management and amenities are all very nice and in order. The only issues I have are with some of the neighbors who don't pick up after their dogs, throw their apt garbage in the cans for the rec area by the bbq pits, speed through the parking lots, have dramatic arguments on their balconies and in the lot, leave the covered BBQ area trashed and throw their bones in the grass. Aside from some of the folks who are inconsiderate of others, this place is peachy.
First let me just say thank you for taking the time to provide your feedback!

And thank you for your specific feedback concerning the past disruptive behavior of your neighbors. We at CWS Apartment Homes sincerely strive to ensure that each resident is able to enjoy the peace and comfort of their home. Please be sure to let the office know the next time something like this occurs. We would be happy to follow up on your behalf to ensure that the disturbance does not happen again.

Please give me a call if there is anything that I can do for you in regards to your living experience at Marquis Shoreline!

Cheers!

Apartment Review from a Current Renter

Staff is very respectful of the fact that this is my home. Also, they seem to care a great deal about the property.
Thank you so much for your feedback!

We are so happy with how you feel about us in the office and like you said, we do care a lot about this community. Not only is it your home but it is also ours. Please give me a call if there is anything that I can do for you in regards to your living experience at Marquis Shoreline! Have a great day!
They don't respect your home. They come and go as they please without notice (happened to me 3 times) and when they do give you a notice it's often with less than 24 hours heads up (ie. you come home at 6pm and find a note that they'll be in tomorrow morning)