Reviews
Apartment Review from a Current Renter
Very bad service with regard to garbage clean up. There are rats in the garbage bin and doors where one puts the garbage. We recently saw a rat which almost bit my daughter while she was throwing the garbage away
It is with great regret you may have had an unpleasant experience while living at The Marquis at Stone Oak. We have many residents who reside in our community that do enjoy living here and we continue to strive to offer our residents a pleasant lifestyle. Please feel free to contact us to discuss any specific issues you may have had at 210-499-1200.
Apartment Review from a Current Renter
I would never tell anyone to get an apartment here unless they get better management
Thank you so much for your feedback. We are so happy to be the new owners of this wonderful community. We are aware of the TLC and our teams are working really hard each day to make this community one that you would be happy to call home! If you have some specific areas you would like to address with us, please call our office 210-499-1200, so our team can get these areas taken care of. We do know your time is valuable and want to thank you again for letting us know your thoughts.
Apartment Review from a Current Renter
I would love to recommend the property...but the security is still a concern. There are still....since we've moved in...two areas compromised....the staircase door from my building's garage (bldg. 8) that is unlocked ALL the time. Also the gate leading off the property between the auto exit gate and the President's pool is unlocked ALL the time.
Thank you so much for your feedback. We really do appreciate you letting us know about these areas. I am happy to say that the exit gate by the Presidential pool was repaired last week, so this should be good to go! We have ordered the part for the door in your building and that should be repaired shortly. We know your time is valuable and want to thank you again for taking the time to bring this to our attention.
Apartment Review from a Current Renter
Environment is dirty and trash being left everywhere.
Thank you so much for your feedback. We really do appreciate you letting us know what you are seeing. If you wouldn’t mind contacting our office at 210-499-1200, we would love to get some specifics from you so our team can address this. We know your time is valuable, so thank you again!
Apartment Review from a Current Renter
Complex is dirty. Everything about the property looks runned down. Stairwells stink, and carpets are filthy. Trash bins are unsightly, stinky, unhealthy areas. Gnats are every where because of the trash units. Entrance ways leading to apartments including elevators are dirty, unkept. Flooring request has been opened since move in. Dog poop is every where. Stains on carpets in hallways. Gym looks dirty and equipment broken. No resident parties. No Ammenities other than pool and gym.
Thank you so much for your feedback. We are so happy to be the new owners of this wonderful community. We are aware of the TLC and our teams are working really hard each day to make this community one that you would be happy to call home! If you have some specific areas you would like to address with us, please call our office 210-499-1200, so our team can get these areas taken care of. We do know your time is valuable and want to thank you again for letting us know your thoughts.
Apartment Review from a Current Renter
I like the location and the close top rated schools. I do not like how the residence destroy and not care about taking care of our grounds. I also don't like recommend anyone living below the 4th floor because its so darn noisy.
Apartment Review from a Current Renter
Since new mgt took over the gates have not been closed and do not work. So this is not a gated community for months now. Hallways are not cleaned prior mgt cleaned them at least weekly. Entrance areas are not clean and garage areas are unclean.
Apartment Review from a Current Renter
So far i havent been overly impressed with the complex. seems to be an ordinary place to live to me
Apartment Review from a Current Renter
Like I said earlier, all of our rents are about to sky rocket, which would be okay if we were actually living in an apartment that was the value of that dollar, but it isn't and unless your maintenance can go back and fix the things that are wrong with our apartments, we're likely to leave. I already see that you have a ton of cottages open (when there used to be a waiting list) and a ton of other apartments open, this may be the reason why. Either keep our rents at the affordable rates that they're at and keep us, or go through a move-out/make ready/not collect rent for a number of months/background check/credit check/move-in cycle for someone else who may not be good tenants. Economically, it's better to keep someone for a little cheaper rent that you know is a good tenant and will pay their rent on time rather than take your chance with the unknown.
Apartment Review from a Current Renter
Just not up to par and ihas only become worse since moving in.
Apartment Review from a Current Renter
I haven't told them anything negative cause I know the apartments will get handled
Thank you for your feedback. We really do appreciate the confidence you have in our team. We are so excited for the changes that will come in the upcoming months! If you need anything, please feel free to let us know.
The Marquis at Stone Oak Team
The Marquis at Stone Oak Team
Apartment Review from a Current Renter
I do not like the new management staff.
Apartment Review from a Current Renter
The large garbage dumpster reeks and is unsightly. I would love to recommend this complex but it is difficult to do so when management is always changing.
Apartment Review from a Current Renter
Trashy and not well kept, the trash bins are disgusting
Apartment Review from a Current Renter
No gated community as promised. No one seems to care about request that are made.