Reviews
Apartment Review from a Current Renter
Great apt complex,quiet,nice buildings and grounds...personnel have always been gracious
Apartment Review from an Independent Evaluator
The community was in a sort of unique location that I did not expect. It was well-kept and there was no trash. The apartments were attractive and the company was doing upgrades throughout which was nice.
Apartment Review from a Current Renter
Newest ownership and management has made this place intolerable
Apartment Review from a Current Renter
I would not recommend this apartment community. I had great experiences when it was Avana. But ever since CWS took over, things have changed drastically for the worse.
Thank you Lena for sharing your thoughts. We appreciate your feedback. I understand your frustrations and working to correct your concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
Not enough office staff. May or may not return voice mails. Seen more smiles at a funeral than in the office. Residents appear to come second to new applicants.
Thank you Mr. Lamb for sharing your thoughts. We appreciate your feedback. I apologize we could not overcome your frustrations over this very busy summer. Transition is not always perfect but I promise you I have a great staff now and are working to correct all concerns as quickly as possible. We wish you the best in your new apartment. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
This community is quiet and it is close to i-10 so you can be anywhere you'd like fairly quickly!
Thank you Chris for sharing your thoughts. We appreciate your feedback. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
Reasons stated above
Thank you Martha for sharing your thoughts. I apologize for your frustration. Is there a time you would like to sit down and discuss your concerns. We appreciate your feedback and are working to address any and all concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
Good prices, but not much anything else aside from that.
Thank you Camille for sharing your thoughts. I apologize for your frustration. We appreciate your feedback and are working to address any and all concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
The locations is getting more and more congested. Might be okay for some but brutal for others.
Thank you Charles for sharing your thoughts. I apologize for your frustration. Is there a time you would like to sit down and discuss your concerns. We appreciate your feedback and are working to address any and all concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
I would not recommend because the office ignores my noise complaints even though they adviced me to submit them. They do nothing to help with noise situation even though I have expressed many times how disruptive the noise is as I work from home.
Thank you Kristen for sharing your thoughts. I apologize for your frustration. Is there a time you would like to sit down with myself and discuss your concerns. I know that each time you have called regarding this noise complaint it has not gone unheard. We have spoken with yourself and the other resident. Video's have been provided to us and we are more than willing to transfer one of you if that is the desire. Unfortunately we do not have enough evidence to ask anyone to leave. We appreciate your feedback and are working to address any and all concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
Phones are never answered.
Office hours are non accommodating for working individuals. Saturday's there's never people at the office to pick up packages. Wait times are normally 30mins
Office hours are non accommodating for working individuals. Saturday's there's never people at the office to pick up packages. Wait times are normally 30mins
Thank you Marcela for sharing your thoughts. I apologize for your frustration. I will let you know that we have a full staff at this time. Unfortunately our property is not large enough to have a staff of 2 on a Saturday. We are possibly looking into package lockers with 24 hour access. If you can not reach us by phone or in person please email the property email address marquisattherim@cwsapartments.com and we will make sure to reply as quickly as possible. We appreciate your feedback and are working to address any and all concerns in a timely manner. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
overall good value for the location and everything you get, outstanding maintenance, good office staff.
Thank you Zach for sharing your thoughts. We appreciate your positive feedback. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
The community is nice but there is lots of room for improvement. The gates have not all been working at the same time since the change in ownership
Thank you Emily for sharing your thoughts. We appreciate your feedback. Unfortunately the gates keep getting hit including just this morning on our brand new gate that was just replaced. The back gate is getting re-built right now and should be put back within a weeks time frame. I understand that it is frustrating, but please know we try and take care of things as they come as quick as we can. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
Complete dumbbell set in the gym.
Clean pool bathroom.
Better maintenance around the apartment complex- not as clean as Avana was. Still dirty and pet waste left behind.
Clean pool bathroom.
Better maintenance around the apartment complex- not as clean as Avana was. Still dirty and pet waste left behind.
Thank you Elizabeth for sharing your thoughts. I apologize for your frustration. Is there a time you would like to sit down and discuss your concerns. I will look at buying missing dumbbells to complete the set in the gyn. Our property had a very busy summer which is expected at takeover with over 700 work orders in 2.5 months. Maintenance has now been able to keep up with our 24 hour service request guarantee and if that is not possible to at least communicate with the resident and let them know when they will be by. The pool bathroom is cleaned every Wednesday but next spring will begin getting cleaned more than once a week. Also will be adding 12 new pet stations around the community and making additions to the pet park to try and alleviate some of the pet waste problems. We appreciate your feedback and are working to address any and all concerns as quickly as possible. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Apartment Review from a Current Renter
The rent is so great for the area. I've recommended this place to a lot of people.
Thank you Scott for sharing your thoughts. We appreciate your feedback and recommendations to others. Please let us know what we can do for you.
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Sincerely,
Tiffany Escamilla
Community Director
Marquis at The Rim
Thank you for participating in our survey. We appreciate your feedback and are glad to hear you liked our community. Please let us know if there is anything we can do for you.
Sincerely,
Tiffany Escamilla
Community Director