Reviews
Apartment Review from a Current Renter
Our friends aren't quite the target demographic for downtown living.
Apartment Review from a Current Renter
I would recommend after the construction is complete and amenities are open
Good afternoon,
I know we already responded directly via email but wanted to make sure you were reached out on here as well.
Thank you for the wonderful and honest review. We will stay on top of the retail construction team for more updates and also keep all residents updated on the use of amenity areas. We are all hoping that this phase passes soon as we are all in it together. Thank you so much for being an amazing Luma resident and we can't wait to open everything back up again soon!
I know we already responded directly via email but wanted to make sure you were reached out on here as well.
Thank you for the wonderful and honest review. We will stay on top of the retail construction team for more updates and also keep all residents updated on the use of amenity areas. We are all hoping that this phase passes soon as we are all in it together. Thank you so much for being an amazing Luma resident and we can't wait to open everything back up again soon!
Apartment Review from a Current Renter
It would be nice to either have 24 hour doorman or a way to have someone get up the elevator prior to the doorman getting there on the morning.
Apartment Review from a Current Renter
new, modern, nice gym, big hot tub
Apartment Review from a Current Renter
Much more expensive than the majority of apartments in the area, while providing the same amenities/living experience.
Apartment Review from a Current Renter
There's a few huge annoyances:
1) Concierge staff is incredible, but they are understaffed, they need two people on a shift so that there is actually always a concierge at the desk
2) I can't believe there isn't a water fountain in the gym
3) The elevator buttons RARELY work. It's the most frustrating thing ever
1) Concierge staff is incredible, but they are understaffed, they need two people on a shift so that there is actually always a concierge at the desk
2) I can't believe there isn't a water fountain in the gym
3) The elevator buttons RARELY work. It's the most frustrating thing ever
Good morning,
Thank you for writing us a review about your living experience so far! We appreciate your honest opinion about your choice as Luma for a new home.
We typically serve the concierge team as 'back up" when they are pulled away from the desk. Please feel free to come into the office any time they are unavailable.
The drinking fountain is located within the interior hallway adjacent to the bathroom. You will notice that there are actually two as one serves as a bottle refill station for residents personal drinks.
I would be more than happy to look into the elevator button issues for you. Is this something that is happening just for your floor or others in general?
Thank you for writing us a review about your living experience so far! We appreciate your honest opinion about your choice as Luma for a new home.
We typically serve the concierge team as 'back up" when they are pulled away from the desk. Please feel free to come into the office any time they are unavailable.
The drinking fountain is located within the interior hallway adjacent to the bathroom. You will notice that there are actually two as one serves as a bottle refill station for residents personal drinks.
I would be more than happy to look into the elevator button issues for you. Is this something that is happening just for your floor or others in general?
Apartment Review from a Current Renter
Great location, wonderful amenities, courteous and considerate staff all make for a positive recommendation and referral.
Apartment Review from a Current Renter
Too many dogs, smelling, barking, peeing everywhere. Too many rules. And cameras in the pool area??
Good morning,
Thank you for taking the time to write your review. We appreciate your input on the pet situation here and take your comments into consideration when enforcing the community rules. We have been working with our groundskeeper team to ensure that the dog park is spotless every day and will also work with the concierge to have all pets clear from the lobby in a timely manner. In regards to the pool cameras, we do have some options being selected as we speak so you will notice those very soon!
Thank you for taking the time to write your review. We appreciate your input on the pet situation here and take your comments into consideration when enforcing the community rules. We have been working with our groundskeeper team to ensure that the dog park is spotless every day and will also work with the concierge to have all pets clear from the lobby in a timely manner. In regards to the pool cameras, we do have some options being selected as we speak so you will notice those very soon!
Apartment Review from a Current Renter
The apartments are too pricey for what amenities are offered.
Apartment Review from a Current Renter
Itâs an incredible contemporary style of living and I love it
Thank you for the wonderful review and comments about Carlos. I'll be sure to share that with him! It is going to be sad to see you go at the end of your lease but it has been amazing to have you here at Luma. Hope California treated you well!