Zufan, thank you so much for your incredible feedback. We are so happy to hear you feel at home here. Please know, we are committed to providing exceptional service to our community, and we are here if you need anything! Thank you, Team Marisol

Annalisa, we are so thrilled and grateful to receive such positive feedback from you. We appreciate your tenancy with us and look forward to seeing you soon! Thank you, Team Marisol

Cindy, thank you so much for that awesome feedback! Our team works very hard to ensure the community is upkept and enjoyable for all. Please know we are here to help if you need anything! Best, Team Marisol

Hi, Thank you so much for your feedback. We are grateful to have you as a resident and look forward to seeing you around the community soon! Best, Team Marisol

Hi,

I just wanted to touch base with you and thank you for taking the time to complete our recent survey. We are so glad to hear you have had a positive experience thus far, and are so grateful for your sweet comments.
That being said, I noted you had mentioned a few things, such as the AC and dishwasher not performing at 100%. I’d be happy to assist in submitting service requests for these items, as well as the light fixtures being off-center and some of the outlets not working. Please let me know if you’d like to schedule a time for some repairs.
Also, I hear you on the sense of community. Pre-pandemic, we used to hold 1-2 events per month, our office doors were always open, and neighbors would cruise through just to say hello. We have certainly been missing that for the past 1.5+ years during this wild pandemic-precautionary time. My goal as the Community Manager is to slowly get us back to that atmosphere, when legally able and in our best effort to try to make all of our neighbors as comfortable going forward as possible. I do appreciate this feedback and as a resident myself, agree with you that the “people connection” is something we’ve not been able to deliver during this time.
Please do let me know how I can assist from here—we are so thankful to have you as a resident!


Thank you,


BRITTANY CAVALLARO, Community Manager

Hi, I hope this message finds you well. We were surprised by your feedback since your lease is not yet close to expiring, and you have not received any renewal offers or any increases to your rental rate, to date. While our overall pricing, as advertised online can and sometimes does change daily based on availability and demand, you should not have experienced any changes at this point in your current lease. Please do not hesitate to contact us with any questions. Thank you, Brittany Cavallaro, Community Manager, Marisol

Charlotte, We want to thank you for taking the time to answer our survey. Your feedback helps us bring attention to areas of need in our community. We too notice inconsistency regarding our couriers making deliveries and continue to work with them to ensure accurate and timely deliveries. We give approved couriers access to enter the gate and a community map to deliver any packages that don't fit into the Parcel Pending lockers. We have recently been working with Amazon to install an "Accountability system" for their drivers, and look forward to further improvement. Please let us know if there is anything specifically we can do to assist you in getting your packages. As an example, you could leave a delivery note that specifies "leave with office staff" and we could notify you once we receive any packages for you. Thank you Charlotte!

Hi,

I wanted to touch base with you on the recent survey you completed about your experience in our community. Firstly, we truly appreciate you taking the time to complete our survey, and provide detailed feedback so we can work to improve. I was sorry to hear the hallway and stairs have not been upkept to your standards, and have submitted a service request to address the cleanliness level, and ensure our service and janitorial teams are routinely monitoring them. That being said, if there is anything we can do to help Marisol meet your expectations more fully, please let me know. We appreciate your tenancy with us. Thank you Alyssa! -Brittany Cavallaro, Community Manager

Hi, Thank you for taking the time to complete our survey, and provide detailed feedback so we can work to improve. I was sorry to hear the grills have not been upkept to your standard, and we have submitted a service request to address their cleanliness level, and ensure our service and janitorial teams are routinely monitoring them. If there is anything else we can do to help Marisol meet your expectations more fully, please let me know. We are a work in progress and looking forward to always improving. Thank you for your tenancy with us. Brittany Cavallaro, Community Manager, Marisol

Hi, thank you for your feedback. We look forward to our County removing the closure restriction on indoor fitness facilities so ours can reopen again soon. We are sorry to hear you would not recommend us at this time, but do understand your concerns. Please know we are here to help if there is anything we can do to make your stay with us more enjoyable. Best, Team Marisol

Hi, Thank you for taking the time to leave us a review. Our Management team has reached out for further discussion and so we can hopefully help to resolve your concerns to the best of our abilities. We look forward to the opportunity to improve your experience with us. Thank you, Team Marisol

George, Thank you so much for your honest and informative feedback. We are so glad you have made a home here at Marisol, and please know we are here for you! Best, Team Marisol

Thank you for taking the time to respond to this survey. Your feedback is very important and we love to use these positive surveys in our team meetings to help inspire and motivate our team to perform their best. If you need anything else, please contact our leasing office. Have a great day!

Beth, thank you so much for your feedback, it means so much to us! We are so glad you love Marisol! Best, The Marisol Team

Thank you so much for taking the time to complete our survey. We are sorry to hear your experience may have missed the mark, but please know we are here for you if you have any additional concerns or if there is anything else we can help you with. Best, The Marisol Team