Reviews
Apartment Review from an Independent Evaluator
The leasing agent greeted me warmly and made me feel welcome from the greeting and throughout the visit. I would recommend the community to others.
Apartment Review from a Current Renter
Quality of residents seem to be going down-hill.
Apartment Review from a Current Renter
The community has gradually gotten louder over the past year, and the quality of residents seems to have declined.
Because your apartments is over the pool, I can understand that you would experience a higher noise level in the summer months than any other time of year. We ask that you contact the office should you have any noise complaints so that we may address them specifically.
Apartment Review from a Current Renter
Recently residents have moved in that don't appear to have the same level of respect for the community. I have noticed trash sitting around on balconies and in common areas. "Quite hours" are not observed by all residents.
Apartment Review from an Independent Evaluator
My perception of the community is that I was very pleased that I had the opportunity to visit this community. The service I received made me feel like I was at home. Based on what I experienced, I would certainly not have a problem choosing the community as being the place that I would want to live.
Apartment Review from a Current Renter
I loved living here!! It's off the beaten path in Atlanta but still close enough to inject yourself into the action. If I were going to live in Atlanta long term the Collier/Defoors area is a place I would call home.
Apartment Review from a Current Renter
Great location, professional office staff
Apartment Review from a Current Renter
We've had a great experience living here over the last almost 2 years. The community is well thought out with lots of trees. The apartment is a great value for the size and location. The quiet and peaceful community doesn't feel like we're close to the city, but I can be in Midtown in 5 minutes. The office staff have been welcoming and inviting since we moved in. I feel like they know me personally and want to provide the absolute best experience, especially Koko.
Apartment Review from an Independent Evaluator
The property was clean and well maintained. The amenities were also maintained and the apartment was clean and ready.
We pride ourselves on providing a great place to live.
Apartment Review from a Current Renter
I have referred people to this community but with full disclosure about the issues, including the parking and pet waste.
Hi Chelsea,
I wanted to take a moment and thank you for taking the time to complete our resident online survey. Your feedback is greatly appreciated. We are working hard to address the issues that were mentioned in your survey. We have implemented a parking program which we will warp up in few days. The results will show very quickly. We have made changes in our Service Team which is why the response from Maintenance has improved over the past few months. Based on feedback that you have previously provided, we have implemented a system in which you can reach a "live" person when we are not in the office. This will make all the difference when an emergency arises. We value your opinion and love to hear that you would recommend Marquis Midtown West Apartments.
Thank you for your residency
I wanted to take a moment and thank you for taking the time to complete our resident online survey. Your feedback is greatly appreciated. We are working hard to address the issues that were mentioned in your survey. We have implemented a parking program which we will warp up in few days. The results will show very quickly. We have made changes in our Service Team which is why the response from Maintenance has improved over the past few months. Based on feedback that you have previously provided, we have implemented a system in which you can reach a "live" person when we are not in the office. This will make all the difference when an emergency arises. We value your opinion and love to hear that you would recommend Marquis Midtown West Apartments.
Thank you for your residency
"Chelsea"? I thought these were supposed to be anonymous. Just an example of the possibility of backlash that occurs, after completing a survey. Unprofessional and uncool. There needs to be a management change here.
Apartment Review from an Independent Evaluator
The property was o.k. I think the upgrades were very generic. You could pay a few extra hundred dollars and have something nicer in the area.
Marquis Midtown West Apartments homes' modern finish outs include new carpet and plank flooring, GE Stainless Appliances, modern lighting, and brushed nickel hardware which is far from generic. You could save a few extra hundred dollars every month, enjoy the same neighborhood, and watch your bank account grow.
Disappointing
I agree with a lot of the other reviews. The Atlanta rental market is unduly expensive, so the price here is no shocker. The lack of responsive from maintenance, at this price point is. Last summer, while I waited 2 weeks to get my kitchen sink repaired the maintenance guy brought a van full of neighborhood children to swim in our pool. Currently while awaiting another major repair I overhear management publicly badmouthing a current tenant. I would ask that instead of loafing, repairs be made in a timely manner, and tenants privacy be respected.
We apologize for the untimley response of your past service requests from last summer. We have a new Service Team in place and have been able to respond quickly to handled in an timely manner. Our Professional Management team takes pride in maintaning an atmosphere that promotes respect and guards resident's privacy in every instant.
I had a recent work schedule change , so I'm rarely around during the day and haven't seen any new service people, so I can't answer to that. But keeping tenants privacy is a real joke. On more than one occasion I've also overheard the current manager discussing (in a gossiping manner) current and former tenants. Late rent, evictions, poor housekeeping. *SMH* I'm glad to see I'm not the only tenant who finds fault in this behavior. When you respond, to postings, at least admit fault and correct yourself. This was a blatant lie.
Apartment Review from a Current Renter
PROS:
The community is quiet. Everyone seems pleasant in passing.
Location is convenient to 75, Midtown, Buckhead, and Vinings while being tucked away enough to be quiet.
CONS:
Promises made by management/maintenance are rarely kept.
Records of conversions with residents are not properly documented.
Frequent maintenance issues.
Very slow resolution of maintenance/community issues.
Lack of efficient system to deliver packages, and often no notification when a package arrives.
The community is quiet. Everyone seems pleasant in passing.
Location is convenient to 75, Midtown, Buckhead, and Vinings while being tucked away enough to be quiet.
CONS:
Promises made by management/maintenance are rarely kept.
Records of conversions with residents are not properly documented.
Frequent maintenance issues.
Very slow resolution of maintenance/community issues.
Lack of efficient system to deliver packages, and often no notification when a package arrives.
Thank you for taking the time to complete our online survey. Your honest feedback is used to improve the customer service provided by the team. I am sorry to hear about the slow resolution of maintenance issues that you have experienced. With a new Maintenance Team in place, I am confident that all future requests will be handled in a timely manner. Package delivery notifications should be sent directly to you via email or by note in your mailbox. We have asked FedEX, UPS, and the postal service to inform the residents when deliveries are made. We will continue to follow up with them everyday to ensure that this happens. Warm Regards, Marquis Midtown West Team
NOTHING Luxury about these apartments
Pay a lot get very little. CWS has done nothing to upgrade this property. It's going downhill daily. I expect that soon it will be billed solely as off-campus student housing. Service requests take a month to resolve. Any time it rains our furniture and carpet are soaked from the rain. The windows are just decoration. Maintenance said they "sealed" them, though they admit, the entire complex needs new windows however; corporate won't incur the expense. Paying top dollar rent for mediocre living, loud late-night parking lot conventions, noisy dogs, dog feces everywhere, and a overly dramatic ghetto manager that overpromises and under delivers. Excluding the price, the community is "OK" if you aren't looking for any bells and whistles and just want some place to come home to.Thankfully the area is blossoming with many, many more apartment offering. If you want quality for your money; look at the newer complexes popping up around us. I'm moving on-price included this is a poor offering and in no way worth their asking prices.
Thank you for taking the time to complete our online survey. We appreciate your feedback and continually use it to improve our service. Please be advised that every apartment has been upgraded upon move out since the CWS arrived in February. Construction on the new business center and state of the art fitness center has been completed. The pool was drained, resurfaced, and retiled last month. The parking lot was sealed and re-striped in September. We are working hard everyday to improve this community and make a great place to call home. Please contact us directly so that we may correct/repair your specific issue to your satisfaction.
Thank you,
Your Marquis Midtown West Team
Thank you,
Your Marquis Midtown West Team
Apartment Review from a Current Renter
For reasons stated earlier. I also think the quality of the residents has declined since the CWS acquisition. Most of my neighbors aren't very friendly even when it's just a "Hello" or "Good Morning" in the parking lot. I think it's become more student oriented lately and perhaps thats just no longer my "crowd"
Thank you for providing feedback. We are currently completing several improvements throughout the community and are planning more social events in which you can get to know your neighbors.