Lancaster Urban Village

Dallas, TX


Lancaster Urban Village

Location

4417 South Lancaster
Dallas, TX 75216
Overall Rating
Met My Needs
Overall value
Service Quality
0% 0 out of 2 renters
recommend this apartment.

Reviews

Nice Property But....

I'm giving this a four star because of the complex itself. It is a nice complex and a welcoming development for the Southern Sector. My concerns are with the overall staff. The maintenance guy was more inviting on one of my visits. Daniel who is the leasing agent tries really hard but needs some additional training. Doing my tour I was only shown an apartment but not the amenities and as we walked by the gorgeous pool area in the beautifully appointed club house. I've gone back and the property manager is too busy. The assistant manager was okay. But let me say first if you are in a customer service position lets give customer service by all. Secondly this is a new property you are trying to lease. Third all who come in are perspective tenants and should be treated as such. Fourth don't take it for advantage because people are leasing here.

never again

I applied and gave my app fee admin feeand for two weeks they gave me the run around everyday they had me bringing something different instead of just asking for everything at.. and everytime I called no one could give me a answers after two weeks of hearing nothing I called the office for two days a total of 6 or 7 times throughout no answer the second day after not getting a answer all day I just went up there and both leasing agents an managers were at there desk not busy at all just not answerin the phone then the leasing agent that was working with me addressed me by first named which further let me know they were screening my calls said she still didnt have answer so 4 hours at almost 530 when they knew they closing they finally decide to call and say I was denied that manager was very unprofessional when she was talking to me...knew that they called so late that couldn't come get my admin fee regret ever going to this place I do not recommend them its a nice place but office staff are unprofessional and unorganized