Reviews
Apartment Review from a Current Renter
It's exactly what you pay for, great deals.
Apartment Review from a Current Renter
to many dogs and you need to be careful were you step,also to many kids in the swimming pool that don't live here also the washing machine are always dirty.
Apartment Review from a Current Renter
All of the above comments.
Apartment Review from a Current Renter
Too many changes and some inconsistency. Since I've been here in less than 3 months there's been 4 different office personnel and the communication changes. For example, the parking situation - when I moved in I was told visitors can park in the visitors spot without a permit. I got an email that says "Visitor parking must NOW have a valid visitor parking permit (see parking policy for more details)". Went to the office to ask about this and was told that's not the case even though it says that in the email I got containing the parking policy. When you sign a lease you sign it based on certain understandings which you don't expect to change in the middle of your lease.
Apartment Review from a Current Renter
fair priced for the space.
Apartment Review from a Current Renter
I feel very comfortable living here and enjoy it so much plus the area!
Apartment Review from a Current Renter
There are two many children and they have since refurbished a bldg. across the street from the Apartments which makes it a little difficult to exit in the mornings.
Apartment Review from a Current Renter
Roach problem for the entirety of my stay. Neighbors are noisy.
Apartment Review from a Current Renter
Bad experiences outside the control of current staff.
The neighborhood isn't the best.
The neighborhood isn't the best.
Apartment Review from a Current Renter
Great place
Hi,
Thank you so much for taking the time to complete our online survey. Your feedback is very important to us! Please let us know if you need anything else. Have a great day!
Thank you so much for taking the time to complete our online survey. Your feedback is very important to us! Please let us know if you need anything else. Have a great day!
Apartment Review from a Current Renter
I don't hate it, but I don't love it, either. It's fine for now. Also, the noise from the complex directly east of us is SO obnoxiously loud. I can't stand being right next to them.
Hello,
My name is Misty Hernandez. I am the new Property Manager. Thank you so much for taking the time to complete our online survey, your feedback is very important to us. I am sorry to see that you are not happy with our current maintenance team, Domingo and Rene. They have been here for about 90 days now and they are both amazing!! For the portal requests it only goes to the managers email, that is why there is a delay in the response at times. However I am available Mon-Fri and always submit service requests submitted during office hours and then submit the ones after office hours the next business day. If you have an emergency please contact the office and press the prompt for emergency maintenance, do not enter emergencies on the portal please. Do you have any outstanding service requests that need to be completed? I understand your frustration with the pool, but it is one of our main amenities and all of our residents may use that area. We try to keep non-residents out of that area, but it is a difficult task. During office hours it is easy for us, but after office hours it is difficult because we are not here. If there are ever non-residents using any of our amenities you can contact us if it is during office hours and if not you can call 311 (non-emergency police) and they should come out. With the other apartment complex that is loud you definitely can call 311 for that as well. Please let me know if you need anything else.
My name is Misty Hernandez. I am the new Property Manager. Thank you so much for taking the time to complete our online survey, your feedback is very important to us. I am sorry to see that you are not happy with our current maintenance team, Domingo and Rene. They have been here for about 90 days now and they are both amazing!! For the portal requests it only goes to the managers email, that is why there is a delay in the response at times. However I am available Mon-Fri and always submit service requests submitted during office hours and then submit the ones after office hours the next business day. If you have an emergency please contact the office and press the prompt for emergency maintenance, do not enter emergencies on the portal please. Do you have any outstanding service requests that need to be completed? I understand your frustration with the pool, but it is one of our main amenities and all of our residents may use that area. We try to keep non-residents out of that area, but it is a difficult task. During office hours it is easy for us, but after office hours it is difficult because we are not here. If there are ever non-residents using any of our amenities you can contact us if it is during office hours and if not you can call 311 (non-emergency police) and they should come out. With the other apartment complex that is loud you definitely can call 311 for that as well. Please let me know if you need anything else.
Apartment Review from a Current Renter
The office personnel changes, the community amenities, and the parking.
Thank you for taking the time to complete our online survey. I really appreciate your feedback as it helps us improve. As far as the low scores on a few of the items I would like to discuss these with you when you are available. Please contact me via email or by phone at your earliest convenience. Have a great day!
Apartment Review from a Current Renter
I have been so horribly disappointed with this property that I never bothered unpacking the things I didn't need. I honestly can't wait to leave.
Hi,
I am so sorry to see your one star review. Please feel free to contact me Misty Hernandez at ironhorseflats@firmusmgmt.com or by phone at 512-339-8411 I am the new Property Manager. I would love to discuss the issues you are having so I can get them addressed for you. I look forward to your response.
Thanks!
I am so sorry to see your one star review. Please feel free to contact me Misty Hernandez at ironhorseflats@firmusmgmt.com or by phone at 512-339-8411 I am the new Property Manager. I would love to discuss the issues you are having so I can get them addressed for you. I look forward to your response.
Thanks!
Apartment Review from a Current Renter
When this complex got bought out and became Ironhorse Flats, things have gone downhill. The grounds are trashy. The "poop" stations overflow. Security gate is not secure. Mail boxes have been broken into. This complex is not safe and that is one reason people are moving
Hi,
I am so sorry to see your one star rating. My name is Misty Hernandez and I am the new Property Manager. Please feel free to contact me via email at ironhorseflats@firmusmgmt.com or by phone 512-339-8411 to discuss all the issues so I can get them addressed. I look forward to your response.
Thanks!
I am so sorry to see your one star rating. My name is Misty Hernandez and I am the new Property Manager. Please feel free to contact me via email at ironhorseflats@firmusmgmt.com or by phone 512-339-8411 to discuss all the issues so I can get them addressed. I look forward to your response.
Thanks!
Thank you so much for taking the time to complete our online survey. Your feedback is very important to us! For the gym equipment that is not working properly, have you let management know of the issue in the past or currently? Please do so if not so we can let corporate know to contact the company to file a repair request. What bad experiences have you had that are outside of the current staff's control? I would like to discuss these issues with you, if you would like please let me know. I would like to discuss your move out reasons before submitting your notice to vacate too. We would love to keep you as one of our valued residents if at all possible. I look forward to talking to you soon!