Reviews
Rent a House Instead
Well the apartments themselves are beautiful and have upgraded amenities inside but we have had several problems since moving in.
The construction of the buildings seems to be very poor. We can hear every noise of our upstairs neighbor right down to the lyrics from the music they play. We have made several complaints but it makes no difference.
Also note that the 'wood' looking floors are actually linoleum. They will chip and dent very easily. It looks great at a glance but it's cheaply put together. I can feel nails sticking up through the carpet in our bedroom and like another reviewer our countertops and appliances had scratches on them. Luckily we did not pay a deposit.
They have a valet trash service that is convenient but if you do one thing wrong with that you'll get a threatening notice. However, they may not come pick up your trash at all on occasion and you won't get any kind of reimbursement for it. The fee is automatically tagged to your rent.
We had two snow/ ice storms recently and they did nothing to the community to help with getting out i.e. laying salt or having it plowed. The stairs to the sidewalk had ice on them for weeks which was especially hard for me since I was 8.5 months pregnant.
We were excited to move here and LOVE the location but now we are excited to leave. The rent is WAY TOO HIGH for what you get. You could own a $175K house for what it costs to live here. Consider renting a house.
The construction of the buildings seems to be very poor. We can hear every noise of our upstairs neighbor right down to the lyrics from the music they play. We have made several complaints but it makes no difference.
Also note that the 'wood' looking floors are actually linoleum. They will chip and dent very easily. It looks great at a glance but it's cheaply put together. I can feel nails sticking up through the carpet in our bedroom and like another reviewer our countertops and appliances had scratches on them. Luckily we did not pay a deposit.
They have a valet trash service that is convenient but if you do one thing wrong with that you'll get a threatening notice. However, they may not come pick up your trash at all on occasion and you won't get any kind of reimbursement for it. The fee is automatically tagged to your rent.
We had two snow/ ice storms recently and they did nothing to the community to help with getting out i.e. laying salt or having it plowed. The stairs to the sidewalk had ice on them for weeks which was especially hard for me since I was 8.5 months pregnant.
We were excited to move here and LOVE the location but now we are excited to leave. The rent is WAY TOO HIGH for what you get. You could own a $175K house for what it costs to live here. Consider renting a house.
Very Nice Looking, Poor Resident Service
At first it was a very nice experience. The apartments are brand new, there's a salt water swimming pool, and the club house has very nice interior design.
However, because they are brand new, you are the first person to live in that apartment, and you're their "trial run" to make sure everything is in working order. And when it isn't... well they aren't very friendly about fixing their mistakes. No compensation is given towards missing items, even when it affects utility bills.
Some of the employees will say one thing but in the lease contract it says a different thing, so be very careful about what they say and read the contract carefully. The clubhouse is only open when the office is open, which is only during working hours, so it's inaccessible to those working full time and want to enjoy it after work.
I have been very unsatisfied with the customer service in regards to requests or inquiries. I was treated very rudely by the manager in regards to a weather-related incident. Non-emergency maintenance requests have extended delays, even after several follow-up calls, and requested information was not given for weeks.
If you're willing to take a risk in being the first to live in these apartments, be sure you are meticulous in writing down damages and defects. It seems like this was a rushed build, because there were many scratches on my marble countertops and cabinets that I hope I am not charged for.
They are pushing for new renters, and it seems like they don't care for the ones they do have. I would wait a few years before living here to give them time to work out the kinks and develop a better sense of interest in their current renters. Clearly if they did, I wouldn't have written this review.
However, because they are brand new, you are the first person to live in that apartment, and you're their "trial run" to make sure everything is in working order. And when it isn't... well they aren't very friendly about fixing their mistakes. No compensation is given towards missing items, even when it affects utility bills.
Some of the employees will say one thing but in the lease contract it says a different thing, so be very careful about what they say and read the contract carefully. The clubhouse is only open when the office is open, which is only during working hours, so it's inaccessible to those working full time and want to enjoy it after work.
I have been very unsatisfied with the customer service in regards to requests or inquiries. I was treated very rudely by the manager in regards to a weather-related incident. Non-emergency maintenance requests have extended delays, even after several follow-up calls, and requested information was not given for weeks.
If you're willing to take a risk in being the first to live in these apartments, be sure you are meticulous in writing down damages and defects. It seems like this was a rushed build, because there were many scratches on my marble countertops and cabinets that I hope I am not charged for.
They are pushing for new renters, and it seems like they don't care for the ones they do have. I would wait a few years before living here to give them time to work out the kinks and develop a better sense of interest in their current renters. Clearly if they did, I wouldn't have written this review.