Haven at Research Triangle Park

Durham, NC


Haven at Research Triangle Park

Location

3001 New Haven Drive
Durham, NC 27703
Overall Rating
Met My Needs
Overall value
Service Quality
25% 1 out of 4 renters
recommend this apartment.

Reviews

Great Staff & Awesome Clubhouse

I relocated here from Charlotte and everyone made me feel so welcomed. From the very beginning they gave me all the information I needed and then I got a really nice grocery bag as a move in gift. The location is perfect since I work in RTP. Jetta , Jalese & Precious are super nice .

Staff Does not have "Customer Service" skills

Most businesses know that "Customer Service" is still the number one thing in getting and keeping customers. At Arium (carroll Managment), this new staff knows NOTHING about how to treat and/or talk to tenants. They are aweful!!!

Large Bedrooms

The apartments are huge with tons of storage space. Since the new management has taken over the new staff is not as friendly or kind as the previous staff members. It seems that if the tenants go into the office it is more of an inconvenience than anything. The grounds are also not taken care of as nicely as before. The apartments are kept up to date and they are making renovations, but that is coming at a costly price for current tenants. Needless to say we will not be resigning our lease because of the new management and their approach to current tenants.

A Wonderful place to live!....But

A beautiful quiet community to live in. The apartment homes are just like townhouses.

Since the new Management company has come in, the customer service/professionalism and kindness is no longer there. "Attitude" is what you're met with. The care is no longer there, Tenants can no longer go into the office and sit down and feel comfortable that there needs are being met.
This is so true.