Reviews
Warning: Do not let the updates fool you
WARNING: Do not be fooled by the recent updates and face lift to 4701 Willard! As you pass by the building, there is a sign that states "Brand New", and invites you to check out the apartments at 4701 Willard. This has been the worst place I have lived in the past 7 years, and I'll tell you why:
Management: they are friendly but ineffective. I have sent multiple emails sharing concerns, asking questions, and requesting action, and they have gone unanswered. Most of what I have emailed about is below.
Rodents: we have had mice in our apartment twice in the past two weeks. Twice! The first time they dropped off traps and said they would not come back to check them. The second time, was four days ago, and they have not been back to "drop off" traps, or check the old traps. This is unacceptable for our pets and our soon-to-be newborn.
NOT pet friendly: Do not let someone convince you that the building is "pet friendly" because there is a Pet Washing Room (that has yet to open). Tenants have received emails from management restricting dogs and their owners to certain elevators; dogs are no longer allowed on the roof; and several of the tenants complain about barking and have filed complaints when dogs are not even in the unit! Our neighbor was advised by Animal Control to disregard the neighbor that is complaining because the dogs are clearly not even in the apartment! This is probably the main reason why we are leaving after only one year.
Elevators: There are 4 elevators that are used for 500+ units in the building. There are an additional 2 freight elevators used to move in and out. There is usually at least one elevator down at a time, if not two. This causes long wait times, with no benches to sit on while you wait. My partner is pregnant, and this is an issue for her. There are also several elderly tenants that have expressed a concern about not having a proper waiting area. (There used to be benches and now there are not)
Hot Water: Depending on the time of year, or the week, or the day for that matter, we are notified that the building will not have hot water. This is typically between 8:00 a.m. and 5:00 p.m., so it does not impact me much. However, there have been several instances where the outage lasted throughout the evening. Again, it has a face lift, but the bones of the building are old and out of date.
Electricity: Same as hot water. There are common outages, saying that the power will be on at 5:00 p.m. Sometimes it is, sometimes it isn't.
Rent price: Our rent was spiked 9% after one year, when Montgomery County only recommended a 2% increase for the area. We knew it would go up after we endured all of the construction, not having a gym, parking in the guest garage, etc. Just expect to have a large increase after your first year.
Pros: the concierge staff is great, the pools/roof are great, the location is wonderful.
It is an old building with old bones and structure. There is always something going wrong with the elevators, electric, hot water, plumbing, flooring, rodents, etc. It looks great on the outside, but has been an incredible nuisance living here. I wish that management would be more concerned about the tenants and show a little respect toward their concerns.
Management: they are friendly but ineffective. I have sent multiple emails sharing concerns, asking questions, and requesting action, and they have gone unanswered. Most of what I have emailed about is below.
Rodents: we have had mice in our apartment twice in the past two weeks. Twice! The first time they dropped off traps and said they would not come back to check them. The second time, was four days ago, and they have not been back to "drop off" traps, or check the old traps. This is unacceptable for our pets and our soon-to-be newborn.
NOT pet friendly: Do not let someone convince you that the building is "pet friendly" because there is a Pet Washing Room (that has yet to open). Tenants have received emails from management restricting dogs and their owners to certain elevators; dogs are no longer allowed on the roof; and several of the tenants complain about barking and have filed complaints when dogs are not even in the unit! Our neighbor was advised by Animal Control to disregard the neighbor that is complaining because the dogs are clearly not even in the apartment! This is probably the main reason why we are leaving after only one year.
Elevators: There are 4 elevators that are used for 500+ units in the building. There are an additional 2 freight elevators used to move in and out. There is usually at least one elevator down at a time, if not two. This causes long wait times, with no benches to sit on while you wait. My partner is pregnant, and this is an issue for her. There are also several elderly tenants that have expressed a concern about not having a proper waiting area. (There used to be benches and now there are not)
Hot Water: Depending on the time of year, or the week, or the day for that matter, we are notified that the building will not have hot water. This is typically between 8:00 a.m. and 5:00 p.m., so it does not impact me much. However, there have been several instances where the outage lasted throughout the evening. Again, it has a face lift, but the bones of the building are old and out of date.
Electricity: Same as hot water. There are common outages, saying that the power will be on at 5:00 p.m. Sometimes it is, sometimes it isn't.
Rent price: Our rent was spiked 9% after one year, when Montgomery County only recommended a 2% increase for the area. We knew it would go up after we endured all of the construction, not having a gym, parking in the guest garage, etc. Just expect to have a large increase after your first year.
Pros: the concierge staff is great, the pools/roof are great, the location is wonderful.
It is an old building with old bones and structure. There is always something going wrong with the elevators, electric, hot water, plumbing, flooring, rodents, etc. It looks great on the outside, but has been an incredible nuisance living here. I wish that management would be more concerned about the tenants and show a little respect toward their concerns.