Reviews
Rent here only if you enjoy getting ripped off!
I regret renting at Twin Lakes, which is owned by AIMCO.
Approximately two weeks after I moved in (September 2012), I submitted a service request to have the master bathroom toilet fixed. As it turned out, both toilets were worked on and the toilet in the other bathroom was only made worse. It took three more attempts to fix it.
June 2013 is when the problems really began. One evening, I noticed that my a/c was leaking and making the carpet damp. I promptly called emergency maintenance and got it fixed (or so I thought). Two days later, I noticed that the carpet was very damp. The issue was only made worse! I submitted another request that evening and did what I could by soaking up the excess water with bath towels. A few days later, I noticed the smell of mildew emanating from the carpet. Long story short, I placed numerous service requests, emails, and phone calls to the leasing office. I eventually had to contact corporate. Well, finally the Maintenance Supervisor called and rudely asked what I expected to be done. I replied with how I wanted the stench out of my carpet as it had been there for nearly a month.Â
October 2013 is when I vacated my apartment. On the day of move-out, I waited for nearly half an hour for the Maintenance Supervisor to show for the move-out inspection. Since I was getting irritated and was tired of waiting, I headed to the leasing office. I informed them that I had waited for nearly half an hour. I was nonchalantly told that he was probably performing another inspection and that I could wait if I wished. I then explained that I had to leave town and that they still needed my forwarding address as I told them that I would provide it once available. Well, instead of pulling my file or even my intent to vacate form, I was instructed to write it down on a scratch sheet of paper. I could not believe how unprofessional and disorganized they were!
Just a few days ago, I received my final account statement (via email) from Twin Lakes. I was appalled to find out that my final bill is $737.76! I am being charged for them to repaint the walls and replace the carpet. I know that it is common practice to paint the walls inbetween tenants. Moreover, I do not believe that I left the walls in bad condition. I understand there may have been a few smudges. But is that not part of normal wear and tear? As far as the carpet is concerned, I will admit that my cats did damage it in some spots; however, I cannot believe that the damage amount is as high as what Twin Lakes is stating. Also, I do not believe that the carpet was new when I moved in.Â
Anyhow, I contacted AIMCO, who did not help in the matter of bogus charges. Just moments ago, I filed a complaint with the Florida Attorney General...
In addition to what I have mentioned above, parking at Twin Lakes (especially on the weekends) was a pain. There were numerous cars with no parking tags. Despite paying for a resident space, I often had to park a few buildings over in guest spaces.
As my lease went on, it seems that the quality of residents went downhill. There were several occasions where there was noise after midnight. I cannot count how many people ended up residing in a unit not too far from me!
In short, do not rent at Twin Lakes! You are better off renting from Turnbury at Countryside (where I lived before and moved due to construction issues on 19)!Â
Approximately two weeks after I moved in (September 2012), I submitted a service request to have the master bathroom toilet fixed. As it turned out, both toilets were worked on and the toilet in the other bathroom was only made worse. It took three more attempts to fix it.
June 2013 is when the problems really began. One evening, I noticed that my a/c was leaking and making the carpet damp. I promptly called emergency maintenance and got it fixed (or so I thought). Two days later, I noticed that the carpet was very damp. The issue was only made worse! I submitted another request that evening and did what I could by soaking up the excess water with bath towels. A few days later, I noticed the smell of mildew emanating from the carpet. Long story short, I placed numerous service requests, emails, and phone calls to the leasing office. I eventually had to contact corporate. Well, finally the Maintenance Supervisor called and rudely asked what I expected to be done. I replied with how I wanted the stench out of my carpet as it had been there for nearly a month.Â
October 2013 is when I vacated my apartment. On the day of move-out, I waited for nearly half an hour for the Maintenance Supervisor to show for the move-out inspection. Since I was getting irritated and was tired of waiting, I headed to the leasing office. I informed them that I had waited for nearly half an hour. I was nonchalantly told that he was probably performing another inspection and that I could wait if I wished. I then explained that I had to leave town and that they still needed my forwarding address as I told them that I would provide it once available. Well, instead of pulling my file or even my intent to vacate form, I was instructed to write it down on a scratch sheet of paper. I could not believe how unprofessional and disorganized they were!
Just a few days ago, I received my final account statement (via email) from Twin Lakes. I was appalled to find out that my final bill is $737.76! I am being charged for them to repaint the walls and replace the carpet. I know that it is common practice to paint the walls inbetween tenants. Moreover, I do not believe that I left the walls in bad condition. I understand there may have been a few smudges. But is that not part of normal wear and tear? As far as the carpet is concerned, I will admit that my cats did damage it in some spots; however, I cannot believe that the damage amount is as high as what Twin Lakes is stating. Also, I do not believe that the carpet was new when I moved in.Â
Anyhow, I contacted AIMCO, who did not help in the matter of bogus charges. Just moments ago, I filed a complaint with the Florida Attorney General...
In addition to what I have mentioned above, parking at Twin Lakes (especially on the weekends) was a pain. There were numerous cars with no parking tags. Despite paying for a resident space, I often had to park a few buildings over in guest spaces.
As my lease went on, it seems that the quality of residents went downhill. There were several occasions where there was noise after midnight. I cannot count how many people ended up residing in a unit not too far from me!
In short, do not rent at Twin Lakes! You are better off renting from Turnbury at Countryside (where I lived before and moved due to construction issues on 19)!Â