The concierge, staff, and maintenance staff does a great job

It’s noisy. The safety protocols during Covid have been terrible. Mask compliance is not good and not enforced. For months security and concierge weren't even following protocols themselves until I advised the property manager. No effort to put hand sanitizer stations near elevators on garage or lobby levels. No hand sanitizer station by back door where there is a door handle. No antibacterial covers over the elevator buttons. No foot pulls installed on any doors. These are easy things for a building manager and are a standard in luxury buildings and in many non-luxury buildings too. Not operated like a luxury building. Have also had parties on the Penthouse floor where security/concierge was letting up large groups with no masks into elevators and up to my floor for a party. They were congregating in the hallway outside my unit in large groups without masks.

Excellent experience overall, and special mention to the great team at the leasing office and Carolyn Andra in particular. In general, but especially during this COVID period, Carolyn has gone above and beyond to be helpful.

Everyone is so nice and has helped and been there when I needed tremendously.

Concerns about safety and access into the building.

Compared to a lot of other luxury apartments I believe this apartment is now in the lower end of luxury. It might have better views but the amenities and some of the stuff inside of apartment are needing to be updated. I don’t think it’s worth the money I’m
Paying

I like the apartment, great neighborhood but price is expensive

Convenient, and in my experience to date - a safe environment.

Security is awesome

Great location and convenient to the highways.

The staff is wonderful, the apartment is in a great location, and overall the apartment is kept in great condition!

gates don't work, elevators are frequently

Nothing ever works. Elevators and garage gate are consistently broken and I have been late to the airport (missed a flight) and office/meetings more times than I can count.

Noise level from Buckhead Village (street level) is way too high especially in the early mornings (e.g. really loud leave blowers plus street sweeping DAILY incl. weekends as early as 7am (!) is not something I feel comfortable to recommend to friends - at least for apartments facing the streets. I understand this is not under control by The Residence Management.

The elevators break down way too often and there are glitches with the parking gates too often as well. The last month or so has been better on both fronts so hopefully they’ve been figured it.