I hope this email finds you well. Thank you for posting your thoughts about living at The Residence. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all of our residents. Resident satisfaction is of utmost importance to us and as soon as we are notified of a concern, we address it swiftly. We want to make sure you are comfortable in your home, especially after the recent building mishaps you've had to deal with. I know I spoke to you when the incident occurred at the gate a few months back and hopefully you haven't had another issue since then. Are you guys thinking about staying at the community or moving elsewhere? I would love to have you stay and be able to turn around this survey. My door is always open to chat.

Warmest Regards,
Lauren Stewart

Good Afternoon,

Thank you for posting your thoughts about living at The Residence. Reading these reviews and hearing resident feedback is important to us, as we use it to make our community better for all of our residents. Resident satisfaction is of utmost importance to us and as soon as we are notified of a concern, we address it swiftly. I know you mentioned the hallways need to be painted. We routinely our doing touch ups and if there is something specific that needs addressed, please let me know. Also, you mentioned the community doesn't have as much of a community feel as when you moved in. I'd love to discuss this with you and see what changes need to be made. We do provide several resident functions and weekly fitness classes but I want to make sure we haven't taken away something that you enjoyed previously. We want to make sure you are comfortable in your home, so please contact us directly, either in the office or via email at Lauren.Stewart@simpsonhousing.com.

Thank you,




Lauren Stewart

Community Manager