Chapel Hill

Lewisville, TX


Chapel Hill

Location

300 E Round Grove Rd
Lewisville, TX 75067
Overall Rating
Met My Needs
Overall value
Service Quality
47% 42 out of 90 renters
recommend this apartment.

Reviews

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Apartment Review from a Current Renter

I have been a resident since July 2014 with out furniture due to the very restrictive door/ Hall access I have had to refuse 5 furniture deliveries including yesterday 3-30-16 delivery. These apartments were not built for furniture access.
We would like to assist with your delivery needs. Please contact our office to schedule a time to visit with our maintenance supervisor and discuss delivery needs. Thank you reaching out to us regarding your needs.

Apartment Review from a Current Renter

While the location is well kept and peaceful, it's the managements inability to address my continued concerns that has soured my view of Chapel Hill Apartments.
Desiree, Thank you for your response to our survey. My name is Rebekah Swift and I would welcome the opportunity to speak with you regarding your concerns her at Chapel Hill. Please email or call me and let me know when would be convenient for you. Have a good day,

Apartment Review from an Independent Evaluator

The community was beautiful and provided many outstanding amenities within the area. The Staff was helpful and provided a friendly atmosphere as well.
Thank you for you feedback! Have a great week and we look forward to seeing you soon.

Rebekah Swift

Apartment Review from a Current Renter

Due to rent amount and manditory vally trash..
Tracy, Thank you for taking the time to answer our survey. Your feedback is appreciated, we understand valet trash is a program which has benefits you may not see right away. Please feel free to contact me so we can meet and/or set up a phone call.
Thank you again,

Rebekah Swift

Apartment Review from an Independent Evaluator

Chapel Hill was conveniently located to major highways, shopping and restaurants. There were wonderful amenities that were too many to list. The fitness center was large and had all new equipment. The leasing staff was friendly and displayed an eager willingness to help. The leasing center was a bit hard to find but included a business center with a coffee bar.

Apartment Review from an Independent Evaluator

The property at Chapel Hill was very nice. The community was very clean, updated, and well maintained. The property offered the most state of the art amenities and range from a putting green to a car wash bay, there was literally something for everyone. The apartment homes were very spacious with the latest and greatest amenities and decor. It was also in a great location that was convenient to all major highways and turnpikes. I would recommend the property to anyone looking for a beautiful new apartment home at an affordable and reasonable monthly rental rate.

Apartment Review from an Independent Evaluator

It was an okay experience. The leasing consultant did a good job regarding the tour and provided a lot of information to create value.

Apartment Review from an Independent Evaluator

I had a great experience. The leasing consultant and the apartment community both were nice.
We are happy to hear that you had a wonderful experience here at Chapel Hill. Please come back and let us know what we can do for you!

Apartment Review from an Independent Evaluator

This is an awesome location with great people providing service to potential residents.
Thank you for completing the survey and we look forward to having you as a resident.

Things are getting better!!!

I had an issue and brought it to Angele the asst. property manager, she made me feel that my needs were a concern and is handling them. This is the first time ever in the 3 years I've been here and I am starting to see a positive difference in the complex. Angele is great and she is professional, Sonia at leasing office is so sweet, the maintenance staff is getting better. There is still some room for improvement, but more important this complex is changing for the better. Thank you!!
Thank you for the comments, it was a pleasure assisting you. We want you to know that we care and we appreciate all our residents. Please let me know if there is anything that I can assist you with.

WARNING!!!!!!!!!!!!!!!!!!!!!!!

Don't move here. I move back because I loved it here but now all new management has done is find things to charge you even more money. the management is horrible. I had to let them hold my I'd , days later they told me the lost it or threw it away. dog park trash was over full for more then a week Until I complained about it. My breeze way is full of trash still, it got so dirty I have gone out and picked up trash, my tub was clogged, called said they would be out next day,come home from work still clogged, called again And now I'm taking a shower in a half foot of water,still no one came so I called again, took 3 days. So if u make the mistake and move here be sure to take pictures of ur apt before u move out unless u want the so wonderful chapel hill trying to bill u for something else
Martin

I am sorry you had a bad experience, please understand that we are here to assist you. In the event if you are having any issues and they are not resolved in a timely and professional matter please feel free to come to the leasing office to speak to the assistant manager. We appreciate our residents and we want to make sure that you feel at home here at Chapel Hill.

Don't do it

The service is terrible. If they don't 'find' things to bill you for (25.00 month for 'valet' trash that does NOT get picked up like it should) to the OLD appliances (I've had service on my dishwasher 6 times and it was stained at move it.... not to mention all the dings of the doors --they WILL get you at MOVE out. BE CAREFUL with the carpets. Normal wear and tear will result in charges!!! RUN don't WALK away.
I am sorry that you had a bad experience and Chapel Hill was not a good fit for you. However we are willing to hear all your concerns so that we can make so changes to improve our Customer Service.

Apartment Review from a Current Renter

I wouldn't recommend this complex due to the age of the apartments, the maintenance work quality, and the customer service.
Thank you for your feedback. We appreciate our residents and we want you to know that we are working towards making Chapel Hill a wonderful place to call Home.

Apartment Review from a Current Renter

Cost to much for the service

Apartment Review from a Current Renter

If the issue with the White House & the parking passes are resolved, then I would recommend this apartment community. Before those two issues, I really liked living here.
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