The Reserve on Willow Lake

Fort Worth, TX


The Reserve on Willow Lake

Location

4101 S. Hulen
Fort Worth, TX 76109
(817) 920-1400
Overall Rating
Met My Needs
Overall value
Service Quality
86% 76 out of 88 renters
recommend this apartment.

Reviews

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Apartment Review from a Current Renter

Staff is great but the badly planned duct work which makes the bath and closet unbearably cold in winter are a real negative for me. The traffic patterns on Hulen St also are not to my liking. I go out for dinner and traffic is terrible. I know this is not the complexes issue.

Apartment Review from a Current Renter

limit the number of college students that just want to party. Crack down on the animal waste in the grass, it is like a mine field.

Apartment Review from a Current Renter

PLEASE PICK UP AFTER YOUR PETS/Please keep gym eq.serviced and working order/Gym instant hand sanitizer/Gym caviwipes disinfecting towelettes to clean eq.

Apartment Review from a Current Renter

Aside from the rent, my experience with this complex has been very positive.

Apartment Review from an Independent Evaluator

The community was great and was very clean. The staff was great. This would be a great place to call home.
Thank you for taking the time talk about our awesome community. We appreciate any and all feedback. Please visit our community anytime!

Thank you again,

Apartment Review from a Current Renter

The property is well maintained. It is quiet. The staff is good and responsive. The neighbors are good.
Thank you for this review! Our goal at The Marquis at Willow Lake is to provide everyone a sense of peace and comfort within their home. Thank you for calling Willow Lake your home!

Apartment Review from an Independent Evaluator

The location needs to adjust their pricing to the neighborhood, but it is a beautiful community. The leasing professional did an excellent job with his presentation.
Thank you for the kind words about our community! Your feedback is of the highest importance to us! Thank you- Team Willow Lake

Apartment Review from a Current Renter

It is a very well maintained community and the staff there, especially John, are alwsys very willing to help and make it a wonderful place to live.
Thank you for the kind words! And.. Thank you for taking the time to give us your feedback regarding your experience at The Marquis at Willow Lake! Please do not hesitate to contact me directly if you need anything.

John Olmsted
Community Director
Marquis at Willow Lake

Price may be a bit high, but worth it

I've lived here about three years and really love it. Clean and quiet. Managers nice, maintenance staff very responsive. I'm willing to pay a little more to have a garage, and I feel very safe here. This may not apply to all units, but my electric bills have been super-low.
Thank you for your kind words. I thank you for entrusting us with your most sacred purchasing decision by selecting The Marquis at Willow Lake. We feel privileged that you have placed your confidence in us to meet your housing needs.

Respectfully,

The Marquis at Willow Lake Team

Apartment Review from a Current Renter

too expensive for the value
Good Afternoon,

I received the recent survey about your home and I understand that you are not completely satisfied with the Marquis at Willow Lake. Please let me know if there is anything I can do for you to make your living experience a better one. Please e-mail me at your earliest convenience so I can address these issues you are having.

Respectfully,

Community Director
Marquis at Willow Lake
willowlake@cwsapartments.com

Feedback from a current renter

The staff is wonderful. my apartment is great and the grounds are really kept up. I feel this is a pretty fantastic place to live and would want any of my friends to live here.
Dear resident,

I appreciate you filling our satisfaction survey recently. Thank you so much for the kind words about your experience at The Marquis at Willow Lake. We take pride in our customer service and always welcome any feedback. Thank you for calling The Marquis at Willow Lake your home and we hope that we can continue to provide an exceptional living experience for you.

Please do not hesitate to contact me directly if you need anything.

Thank you,

Marquis at Willow Lake

Willowlake@cwsapartments.com

Feedback from an independent evaluator

The community was well kept. The interiors were dated but well maintained.
To Independant Evaluator,

Thank you so much for filling out a survey about your experience at The Marquis at Willow Lake. We take pride in our customer service and always welcome any feedback.

Please do not hesitate to contact us directly if you need anything.

Thank you,

Marquis at Willow lake
Willowlake@cwsapartments.com

Feedback from an independent evaluator

The visit was extraordinary in that the circumstances were such that the leasing professional and I were in awkward positions. It worked to her advantage in some cases and against her in others. I was shocked to see she was the same agent I shopped at a sister community just two days before. It was awkward for me because I had not called her back about the other community even thought she called, left messages and sent emails. She was professional about it but the visit took on a very informal exchange because she knew who I was, what I was looking for, that I already knew about the management company, the 30 day satisfaction guarantee, etc. The leasing professional was filling in so she was unfamiliar with the community. The keys to the model did not work. She did not show me the amenities choosing instead to compare them as exactly like what I saw at the sister community. The community did have the exact floor plan I said I wanted at Stonegate two days before. I used that and the lack of a view as the reason I had ruled out Stonegate. She took a comfortable, informal approach and I complemented that choice in my actions and information gathering.

Feedback from an independent evaluator

The property was very clean and was able to view the sign from the main street.

Feedback from a current renter

I would send them to The Marquis at Bell Air.
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