Reviews
Apartment Review from a Current Renter
I would recommend with a few honest caveats about the constant noise from the YMCA and immature residents.
Thank you for responding to your resident survey. I do appreciate the feedback as it best helps us know what we can improve upon. I am sorry that you have had an issue with the noise from the YMCA and do want to assure you that we give these types of complaints top priority. Every complaint is addressed immediately and the Y is dedicated to working with us to minimize noise. Specific plans are being discussed that will hopefully satisfy everyone involved. Also, we have a concierge team 24 hours a day that will gladly address any noise complaints regarding your neighbors as it is happening. Feel free to contact me directly, with questions or concerns, at any time. Have a great day!
Apartment Review from an Independent Evaluator
The agent's customer service was standard as she was able to portray a good impression of the apartment community
Apartment Review from an Independent Evaluator
It was a newer community. The nearby shopping was diverse and plentiful. The community had great amenities. The customer service I observed was quite welcoming and helpful.
Apartment Review from a Current Renter
The appliances break a lot. And, the fire alarm is always going off.
Apartment Review from a Current Renter
The apartment is good and the staff is great. The rent is significantly higher than equivalent spaces, so I have to leave.
Apartment Review from a Current Renter
Love living here! Staff is fantastic and responsive. Blaised and Tiffany do an excellent job. The buiding is clean, beautiful, and quiet. The maintenance staff is quick to respond to any small issue.
Apartment Review from a Current Renter
Property managers are great. Roy and Mark do a fantastic job. The YMCA is too loud. Can the outdoor YMCA roof-deck hours be limited from 9 a.m. to 5 p.m.? Can we limit the noise from the YMCA daycare and ground exercise classes? The roof-deck is awesome but would love it if we added umbrellas and/or a structure that provides shade. Maintenance staff works hard and responds quickly.
Apartment Review from a Current Renter
The utility payment processing company, AUM, is horrible. Their customer service skills are simply horrible and they are not pleasant to work with. They should have online bill payment. They claim they do but it is automatic debit and I do not want that option. I would like to pay online, sans fee, like most other modern 21st century businesses.
Apartment Review from a Current Renter
Really like he building. Friendly and responsive staff. Great location. Only downside is that it's a little pricey. Rooftop area is great but would like to see a couple refrigerators up there.
Apartment Review from a Current Renter
Hallways could use more light and artwork beyond the lobby. The service elevator pods are up a lot of the time. The common room TV and air conditioning never seem to be working or are not able to be adjusted. The front call box doesn't work after being here 2 years and many requests. Parking for delivery food drivers would be nice. Guest suite is too expensive. Residents should be financially compensated for trouble and disturbance caused by other residents that are not resolved in a reasonable time. Tiffany and Blaise are amazing! Love the flowers in the lobby.
Apartment Review from a Current Renter
14W managers are completey unwilling to negotiate our desire to care for foster dogs, which is a large reason why we do not intend to renew our lease. Allow for rent payments to be split on multiple bank accounts! The "update your status" slogan posted outside the building seems elitist and condescending to those unable to afford 14W. Certain times, the concierge is gone from the desk well past the psoted "we'll be back at ___" sign. Excellent maintenance staff! Leasing process was a struggle, had to re-send materials a number of times and there were issues with reserving loading dock. Guest suite is nice addition! Blaise, Tiffany, and Joel are very friendly!
Apartment Review from a Current Renter
Managers are attentive and responsive. Maintenance team is fantastic. Only problem is the price and lack of negotiation space, but that may not be the local team's fault, neither is the dirt and mess of residents. The team does their best to clean it up.
Apartment Review from a Current Renter
I love 14W. The staf is amazing, friendly, warm, and genuinely helpful. This is by far the cleanest apartment community I have ever lived in. I can't think of 1 negative thing to write about this building and/or community. Keep up the great work!!
Apartment Review from a Current Renter
Eleator missing panel. Blaise and Tiffany are extremely friendly and helpful. They help this apartment complex feel like a community.
Apartment Review from a Current Renter
Frank, Mark, Roy, and Tifani are excellent.