Solara

Seattle, WA


Solara

Location

12736 Lake City Way NE
Seattle, WA 98125
 (206) 364-3100
Overall Rating
Met My Needs
Overall value
Service Quality
75% 86 out of 115 renters
recommend this apartment.

Reviews

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Apartment Review from a Current Renter

I would recommend it for the safety in the neighborhood and the amenities. For a larger family or group, I would direct them to look at private houses in the area for less rent.

Apartment Review from a Current Renter

We like the complex a lot and we're very fond of our apartment. I would overall consider it a nice place to live, and if I ever discouraged anyone from choosing this complex, it would be because Solara is expensive.

Apartment Review from a Current Renter

I would recommend because of the staff and location but I would not recommend due to price.

Apartment Review from a Current Renter

No pool, no hot tub, extra for parking, super expensive for AUM, and rent high comparable to what you receive.

Apartment Review from a Current Renter

Please see above responses

Apartment Review from a Current Renter

Neighbors have made this a miserable place to live and in some cases it's almost unbearable trying to use my own apartment, due to noise. I can't open my windows or door because my upstairs neighbor like to dump beverages like soda and also things like cat litter off his balcony with often comes inside my residence through the screens. I would never reccomended that anyone voluntarily sign up for a living situation like this.
Thank you for taking the time to give us your feedback. I am so sorry to hear about your noise concerns and that they are still persisting. I know that Osiris has been working with you to resolve these issues. I would definitely like to resolve this issue for you. I will be back in contact with you in regards to the noise and hopefully we can come to a resolution for you. It is always our goal to ensure you love living in your home here and I hope we can facilitate that.

Thanks again!

Stephanie Slendebroek
Community Manager

Apartment Review from a Current Renter

I could never recommend this building to someone who isn't good with stairs because of the frequently inaccessible elevator. Even when it's working correctly, someone might be moving in or out, there is no reservation system so you just take your chances. You could be waiting a very long time.

For those who don't mind occasional stairs, it's still not a very good value when you add on necessary items like parking, trash service, and pet fees.

Hi Jeff, Thank you for sharing your customer experience. We appreciate your feedback as it helps us see areas we are able to improve in. It is our goal to ensure everyone loves living in their home. I am sorry we have fallen short of your expectations and hope that we can work to turn your experience around. I will be happy to explore these issues further with you in person. Please feel free to give me a call or email me anytime. Thanks,
Stephanie Slendebroek
Community Manager

Apartment Review from a Current Renter

Too much noise lack of security high rent poor location.
Hi Jon,
I want to thank you for taking the time to give us your experience. We appreciate your feedback as it helps to see where we can improve. I am sorry we fallen short of your expectations and do hope that we can improve your perception of Solara. We strive to give the best customer service and want everyone to love living here. I hope we can change your experience. Please feel free to reach out to discuss this further. Thanks again,
Stephanie Slendebroek
Community Manager

Apartment Review from a Current Renter

I like living here and would "tell it like it is" to anyone who asked, but I wouldn't discourage people from living here nor would I highly encourage it.
Hi Wade,
I wanted to thank you for taking the time to respond in our survey. We appreciate your feedback. It helps us see where we can improve. I do hope we can change your experience here to make it memorable. We strive to give the best customer service and hope that is reflected in living here. Please feel free to contact me directly if you have any concern or need anything. Thanks again,
Stephanie Slendebroek
Community Manager

Apartment Review from an Independent Evaluator

The community was on a very busy and not so safe road. The businesses around were shady, although the community was fairly new and kept up. They offered a community center with a pool table and media room but the apartments themselves were small and dated.

Apartment Review from a Current Renter

You are doing a great job of being attentive. Overall, hallway cleanliness needs improvement as well as stairwell maintenance. We miss Keoni.

Apartment Review from a Current Renter

Need to improve cleanliness of mailrooms, cleanliness of gym, and paint/cleanliness of hallways and stairwells. Tanning bed room is often locked when no one is using it and we don't have a key for it. Pool, gym, sauna, and hot tub were advertised and are great selling points, yet I've only been able to use them seldomly due to construction.

Apartment Review from a Current Renter

Maintenance is not always in time, needs a sense of urgency. Some facilities/equipment pieces are old and need to be taken care of often. Front desk has lost our package and mistaken our packages as other people's packages more than once. This shouldn't happen, big inconvenience. Sound proofing needs to occur. Power out for whole building twice in past 8 months. Emergency solution should be given for such situation.

Apartment Review from a Current Renter

Central air system (A/C) would be nice, it gets super hot during the summer.

Apartment Review from a Current Renter

Better vending machines with more selection and cheaper prices. Electronic locks on all doors in Building A for access to doorways and hallways/stairs. Faster garage door. Clean up garbage outside of community. Rate increase after remodel is way too high. Will move somewhere else. More frequent trash/recycling removal in garage.
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