Firstly, I give credit where credit is due but I can honestly say I've never in my life encountered so many problems with any one company. I should have known from the beginning it was going to be a bad choice but the move in special was too tempting. The day my husband and I came to sign the lease it turned into a 3 day process as it was coming to an end on the move in special which made me feel like they wanted to extend it to cheat us out of our gift card. Every time we went into the office together they geared their attention to the single people coming into the office when we had already been waiting over 30min and they had just walked in. The day of our move in the freight elevator broke, we were told it would be fixed in a few hours; it wasn't fixed for over a week resulting in us having to leave our bed and dining room table as they didn't fit in the normal elevator and them getting stolen even after I put up signs saying they belonged to someone.I call and email the office frequently and I understand they get lots of email but some kind of response would be nice. They give you a flyer saying to call this number to set up all your utilities so I call, they are unhelpful i spent over a month trying to figure out how to hook up my gas and electric so i finally went to the office and they tell me that its a RUBS system and I don't have to do anything. We are military and it was so much more difficult than anywhere else I've lived to get the military clause. Lastly, they failed to give me a parking permit even though I already had my car registered with the office and they still towed it, gave me no notice and expect me to pay the towing fees when it is something that i couldn't avoid. I've never been so disappointing. On paper this place is great; I've lived here less than 3 months and it is one of the WORST choices we could have possibly made. I can't wait to leave.