The Westmore at Bellaire

Houston, TX


The Westmore at Bellaire

Address

5454 Newcastle St
Houston, TX 77081
Overall Rating
Met My Needs
Overall value
Service Quality
76% 202 out of 267 renters
recommend this apartment.

Reviews

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Poor Management

The management (Greystar) provides extremely poor and unacceptable service. They don't alert residents when they get packages. They didn't have security guards at the front gate for two months and never sent any communications to residents about what was going on. The hot tub has been broken for six months and the pools have been down for three months (no update was sent out to residents on why it is taking so long). They've manage to pretty much destroy what little landscaping there was by not watering anything. The entrance and exit gates have been broken for months so only the main gate can be used. There has been no attempt to fix this. There was an accident in the parking garage and it's unsafe. It's been a few weeks and they've done nothing to secure the area. The size of the apartments are nice, but it's not worth it due to the management team you have to deal with. Most of the time you are lucky if you get a response.

Avoid This Property

We can't wait until our lease expires in a few months. unprofessional staff is an understatement. Many residents share the same concerns. I wish they would survey ALL their residents to get honest feedback.

Terrible management

The current management at the Westmore is terrible. They have had problems with the processing of online payments multiple times and despite the fact that it was there website's problem, threatened eviction. They are very slow to respond to maintenance requests. The people working in the office are rude and incompetent and never able to answer simple questions and then will state they will "get back to you" with the answer, but they never follow-up. I lived there for 3 yrs and things really went downhill with the new management. I have since moved out.

Apartment Review from a Current Renter

I used to love living here- and my first couple years, I recommended this complex to everyone. That has changed so drastically. I could not, in good conscience, recommend this complex to any family members or friends. It is just sad to see this place declining so steadily as a result of poor management.

Apartment Review from an Independent Evaluator

The leasing professional did an outstanding job. She really made me want to move in. She was thorough, engaging, and a joy to do business with.

Apartment Review from a Current Renter

I would warn that they should expect a sharp increase, from their move-in rent upon first renewal and to expect a steady increase every year after. Also that the management seemed unable to work with me on this matter. I think they know it's very expensive to move and that you will either be forced to move again (a year later) or you have to pay the increase rent rate.

Apartment Review from a Current Renter

The cost of rent plus the increasing number of thefts.

Apartment Review from a Current Renter

I do like the apartment and the gym and pool, but the issues I have had with maintenance do not really make the high rent worth it.
I appreciate your honest constructive feedback. I am glad that we were able to meet and discuss all of your inconveniences so myself and the staff are able to meet your needs as a resident.
Community Director
Marquis at Bellaire

Apartment Review from a Current Renter

The standard in past few month decreased: count it as pool surrounding condition and office personnel. On a sarcastic note, to some of the security guards I would provide more donuts and more comfortable chair.
It is important to our company that residents receive the best customer service possible and I apologize that you have experienced anything less than that. We appreciate your detailed feedback and will address the items you noted as best as we can. We value you as a resident and thank you for your residency with us.
Sincerely,
Marquis at Bellaire Management

Apartment Review from a Current Renter

We like our apartment. It has a spacious feel and fairly good storage

Apartment Review from a Current Renter

I have recommended this apartment in the past, but new management I guess over the last year had definitely decreased how I feel about the apartment complex.

Apartment Review from a Current Renter

I would recommend it, because the location is superb, the staff is friendly, and the amenities are great. I have recommended the complex to a friend, and she actually rented an apartment here recently.

Apartment Review from a Current Renter

I would because of location and the apartments are nice

Apartment Review from a Current Renter

The office staff & rent are two things that would cause me to not recommend this property.

Apartment Review from a Current Renter

I would recommend this apartment community because it is quiet and the controlled access is monitored closely at night. My only reason for not recommending it would be that there are no restaurants/shops/bars within a short walking distance.
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