Marquis West End

Dallas, TX


Marquis West End

Location

800 Ross Ave.
Dallas, TX 75207
Overall Rating
Met My Needs
Overall value
Service Quality
78% 97 out of 125 renters
recommend this apartment.

Reviews

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Apartment Review from an Independent Evaluator

I would love to lease an apartment at the community because of the location and the amenities. The community is well maintained. The staff is professional.
Thank you so much for the feedback. We would love to have you as a resident. I'm so glad you had a good experience with our team!

Apartment Review from a Current Renter

I would recommend this complex if the gym had working equipment in it.
Thank you for making me aware of this situation. I am making sure that our on-site team is on top of this issue. I am so sorry for the time it is taking to get this equipment repaired.

Apartment Review from an Independent Evaluator

I was quite impressed with the community and with the customer service I received.
Thank you so much for your feedback. We strive to provide great customer service and I am very glad you had a good visit.

Apartment Review from a Current Renter

Great location, reasonable rates, excellent office staff!
Thank you so much for your feedback and for the kind words regarding our team. We strive for 100% satisfaction and are glad we have been able to exceed your expectations.

Apartment Review from a Current Renter

I think this apartment complex is affordable and in a good location for anybody who works near downtown.
Thank you so much for your feedback on your time at Marquis West End. We are glad you enjoyed the lifestyle we have to offer.

Apartment Review from an Independent Evaluator

The leasing professional did a great job, but I was just uncertain with the surrounding area of property. It was next to two train stations and some bus stops. I thought that was why the area did not seem like the most enticing place to live.

After speaking with the centralized leasing center and setting my appointment or 2:30 PM, I went to the property to find that the office was closed and nobody was working on-site that day. To say the least, I was a little irritated that I had made the trip out there for no reason. Furthermore, I asked the telephone professional several times about the parking situation on-site and he continually told me that the leasing office did not offer parking for future residents and that I would need to park on the street at a meter. Of course, after parking and paying at a meter, I walked into the garage of the property to find several spaces reserved for future residents. This only added to my annoyances caused by the centralized leasing center. It seemed that the centralized leasing office was very misinformed about the days the leasing office was open at the community and also about the parking situation. He also informed me incorrectly about the ability to lease a washer and dryer from the community.
Thank you so much for taking the time to review our community online! I am so sorry that the centeralized leasing office did not have the most up to date information for you. I truly appreciate you stating what specific items they need to be updated on and will get those corrected today. We hope you still choose to call Marquis West End home! - Nick Dyer, Community Director

Apartment Review from an Independent Evaluator

The community itself was very clean and kept up very well. The leasing consultant was very professional and informative. Given the details about the company and how they differed from the others was a major selling point. I was quite impressed overall.
Thank you so much for taking the time to visit our community! We truly hope you are able to call Marquis West End your new home very soon. If there is anything we can do to help, please do not hesitate to let us know.

Have a great New Year! - Nick Dyer, Community Director

Apartment Review from a Current Renter

Downtown living isn't for everyone
Thanks for your feedback on Marquis West End. We definitely strive for excellent customer service and we will take your suggestions to heart and do our best to make improvements.

Apartment Review from an Independent Evaluator

It was great to see the community in the heart of downtown that focuses more on community. I would have liked to have the leasing agent ask me questions on more of what i want instead of just stating what is available.
Thank you so much for your feedback. I'm happy you enjoyed your visit and I will use your feedback as a training opportunity for our staff.

Apartment Review from an Independent Evaluator

The leasing professional was very friendly throughout the onsite visit. I would recommend this apartment to family and friends because of the location, customer service and price. The leasing professional spoke to me like I was already a resident, which I liked. Based on the leasing professional's presentation, I would have leased the apartment because she seemed to care about my needs and was comfortable speaking to me. I learned about different community events. The prices of the apartment were reasonable and having many amenities was a plus. My experience made me feel valued as a potential resident.
Thank you so much for your feedback! We enjoy building our community by getting to know our new prospects and current residents. We hope to see you again in the future.

Apartment Review from an Independent Evaluator

This was a very nice community as far as the wood-flooring and stainless steel appliances. The walkways smelled very clean. Overall, the apartment was very presentable; however, this community was directly located near a train station, which could be a problem.
Thank you for coming out to tour our community. We would love you have you!

Apartment Review from a Current Renter

Depends on who is moving to the area. Young professionals working downtown will find this a convenient location to the office and other amenities of downtown Dallas (lack of nearby grocery store not withstanding). The community is pet friendly, the residents are diverse and respectful, and the staff is wonderful to interact with. My friends who have kids I would not recommend due to Dallas ISD, the neighborhood by the West End Station also leaves a lot to be desired.

Apartment Review from an Independent Evaluator

Friendly customer service, nice residential community with a convenient location downtown.
Thank you. We love building our downtown community while giving excellent customer service to everyone who walks through our doors!

Apartment Review from an Independent Evaluator

The pool was small compared to other communities in the area.

Apartment Review from an Independent Evaluator

I enjoyed my on-site visit and tour with the leasing professional. The leasing professional did a very good job of making me feel at home.
I am so happy you came by and enjoyed your time with our team. We hope you decide to consider us home for the next year (or more).
~Amanda
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