Reviews
Renter Beware!!!!!!!!!!
RENTER BEWARE!!!!!! We signed a lease to move to Florin Hill in July with the understanding from Kathleen the Property Manager and Kevin the Maintenance Manager that we could have Directv and change out all the appliances which included washer, dryer, stove, dishwasher, refrigerator, and microwave. They told that they could definitely accommodate us. We had even made a separate appointment with Kevin, the gentleman in charge of maintenance, to measure all the openings of the appliances so that would replace the appliances with ones that fit. Kevin had helped us figure out that we would have to stack our front loading washer and dryer so that it would fit in there closet where they have their cheap stacking washer and dryer.We drilled them on this since it was extremely important to us before signing the lease. They agreed to us replacing the appliances so we signed the lease in March for a July 11th move in.
Then suddenly 3 weeks before we move in Kathleen the Property Manager tells us that we can no longer get Directv since they are having problems with the installer damaging their property. Keep in mind that we drilled her on this since we had a $380 cancellation fee if we didn't stay with Directv. Plus, we hated Comcast and didn't want them as our cable provider. Now, you would think if you were having trouble with an installer that you would then call a different one rather than getting rid of Directv all together. But who am I to use common sense. Anyway, we hashed this out with her over several days and they finally gave in and said that we can have Directv since we were on the third floor and there was already a satellite dish on the roof and we would be the last tenants that are able to get Directv. Fine, so we thought. Then miraculously, 2 weeks before we were supposed to move in Kathleen calls again and states that we can not exchange the appliances. Another agreement that she wanted to break after consulting with Kevin her Maintenance Manager. Keep in mind this is the second thing that we drilled them both on before signing the lease. Well, we told her that she would be breaking yet another promise that she had made to us and that we would definitely want to replace their cheap appliances since we want to stay there a long time of 5 to 7 years. Because replacing these appliances were such a big deal to us we even offered to have them keep our $5500 worth of appliances when we move out in 5 to 7 years. They made a huge deal of this to the point of having this huge meeting between Kathleen and Kevin and made us feel like we were being ridiculous about this situation even though they were the ones going against there word. Finally, they came back to us and said that we could exchange the appliances out but we would have to let them stay in the apartment when we move out. They then said that they would really like them to be Whirlpool appliances. We said that if we are paying for the appliances that we want them to be LG. Then, she agreed to let us have them and we said that we would like it in writing.
So bottom line is they were going to let us exchange the appliances if we kept them there which was not part of our original agreement and the cost and loss of moving there became too great. Kathleen and Kevin are very friendly and accommodating before signing the lease, but everything changes once that lease is signed. Then everything that they do for you they make you feel like they are doing you a huge favor even though they may be going against their original word. DON'T BELIEVE A SINGLE WORD THEY SAY AND GET IT IN WRITITING. We ended up moving to another complex near by and got what we wanted in writing. Kathleen did end up returning our deposit for the apartment. Sadly, we had recommended a friend to move to Florin Hill that had made the same agreement as us and ended up still moving there, but is continuing to fight with Kathleen and Kevin over promises that were made.
Then suddenly 3 weeks before we move in Kathleen the Property Manager tells us that we can no longer get Directv since they are having problems with the installer damaging their property. Keep in mind that we drilled her on this since we had a $380 cancellation fee if we didn't stay with Directv. Plus, we hated Comcast and didn't want them as our cable provider. Now, you would think if you were having trouble with an installer that you would then call a different one rather than getting rid of Directv all together. But who am I to use common sense. Anyway, we hashed this out with her over several days and they finally gave in and said that we can have Directv since we were on the third floor and there was already a satellite dish on the roof and we would be the last tenants that are able to get Directv. Fine, so we thought. Then miraculously, 2 weeks before we were supposed to move in Kathleen calls again and states that we can not exchange the appliances. Another agreement that she wanted to break after consulting with Kevin her Maintenance Manager. Keep in mind this is the second thing that we drilled them both on before signing the lease. Well, we told her that she would be breaking yet another promise that she had made to us and that we would definitely want to replace their cheap appliances since we want to stay there a long time of 5 to 7 years. Because replacing these appliances were such a big deal to us we even offered to have them keep our $5500 worth of appliances when we move out in 5 to 7 years. They made a huge deal of this to the point of having this huge meeting between Kathleen and Kevin and made us feel like we were being ridiculous about this situation even though they were the ones going against there word. Finally, they came back to us and said that we could exchange the appliances out but we would have to let them stay in the apartment when we move out. They then said that they would really like them to be Whirlpool appliances. We said that if we are paying for the appliances that we want them to be LG. Then, she agreed to let us have them and we said that we would like it in writing.
So bottom line is they were going to let us exchange the appliances if we kept them there which was not part of our original agreement and the cost and loss of moving there became too great. Kathleen and Kevin are very friendly and accommodating before signing the lease, but everything changes once that lease is signed. Then everything that they do for you they make you feel like they are doing you a huge favor even though they may be going against their original word. DON'T BELIEVE A SINGLE WORD THEY SAY AND GET IT IN WRITITING. We ended up moving to another complex near by and got what we wanted in writing. Kathleen did end up returning our deposit for the apartment. Sadly, we had recommended a friend to move to Florin Hill that had made the same agreement as us and ended up still moving there, but is continuing to fight with Kathleen and Kevin over promises that were made.