The Residences at Capital Crescent Trail

Bethesda, MD


The Residences at Capital Crescent Trail

Location

5325 Westbard Ave.
Bethesda, MD 20816
(301) 654-3636
Overall Rating
Met My Needs
Overall value
Service Quality
78% 35 out of 45 renters
recommend this apartment.

Reviews

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Apartment Review from an Independent Evaluator

I felt the apartment was very nice. The grounds were well maintained. The staff was professional and accommodating.

Apartment Review from an Independent Evaluator

The leasing professional was knowledgeable, and eager to please. The community was beautiful and well kept. I would recommend them to others.
Thank you for your feedback in our most recent survey.

We strive to provide exemplary service to all our Prospects and Residents. We are glad that you gave us an excellent rating!
If you have any questions, comments or concerns, please contact the Leasing Office and we will be happy to assist.

Thank you.

Sincerely,

Apartment Review from an Independent Evaluator

I left with positive impression. Agent was nice and detailed oriented, and he remembered our phone conversation. He created a nice and friendly atmosphere right away. The community looks great. Nice business room, pool, common area well maintained and look very attractive.
Thank you for your feedback in our most recent survey.

We strive to provide exemplary service to all our prospects and residents. We are glad that you gave us an excellent rating!
If you have any questions, comments or concerns, please contact the Leasing Office and we will be happy to assist.

Thank you.

Sincerely,

Apartment Review from an Independent Evaluator

My overall experience in the community was good. The Leasing Agent was enthusiastic and very welcoming from the beginning of our encounter. The Leasing Agent was friendly and inviting. The Leasing Agent made me feel comfortable and warm throughout our exchange. The Leasing Agent did a good job of guiding me through the apartment and pointing out the many features within the apartment. She also did a great job of describing and demonstrating the amenities inside the community. He also told me about the businesses that were outside of the community. The property was clean and attractive. I didn’t notice any trash or debris in any of the areas that we toured. The Leasing Professional offered me refreshments before we left for the tour and when we entered the model apartment. The Customer Service was outstanding. The Leasing Agent asked all of the pertinent questions to ascertain my needs and he pointed out the features within the apartment that were of interest to me. The Leasing Agent did a good job of trying to close and trying to create a sense of urgency. Based on the Leasing Agent's presentation I would lease a unit in this community based solely on the excellent presentation of the Leasing Agent.

Apartment Review from an Independent Evaluator

The community was nice. The amenities sufficed.
Greetings!

Thank you for your feedback in our most recent survey.


We strive to provide exemplary service to all our Prospective Residents and we appreciate your comments.

Feel free to share any additional information or thoughts about your experience so that we may improve our processes in areas where you felt needed improvement along the course of your tour.

If you have any questions, comments or concerns, please contact the Leasing Office and we will be happy to assist.



Thank you and have a great day!


Sincerely,

Marvin Bothuel, II
Assistant Property Manager
The Residences at Capital Crescent Trail

Apartment Review from an Independent Evaluator

The Leasing Professional was knowledgeable of the details of the community. He paid attention to me and my needs.
Greetings!

Thank you for your feedback in our most recent Lead Conversion survey.

We strive to provide exemplary service to all our Prospective Residents and are glad that you gave us an excellent rating!

If you have any questions, comments, concerns, need additional information or would like to schedule another tour please contact the Leasing Office and we will be happy to assist.

Thanks again and have a wonderful day!

Sincerely,

Marvin Bothuel, II
Assistant Property Manager
The Residences at Capital Crescent Trail

Apartment Review from an Independent Evaluator

The management staff at this property were wonderful and very friendly. The apartments had great floor designs and cool amenities.

Apartment Review from an Independent Evaluator

The community looked nice and luxurious with great community amenities

Apartment Review from an Independent Evaluator

This apartment made the top of my list. The only negative was that the bedrooms seemed small.
Thank you for your feedback. We're happy to hear you're considering our community. If you have any questions or would like to take a look at different floor plans we have available, please call the leasing office!

Apartment Review from an Independent Evaluator

This community was a renovated urban style apartment community with high rental rates.
Thank you for your review. We are proud to announce the continued updates and renovation plans that are under way for our community. The completed renovation will unveil an indoor swimming pool, 24/7 concierge service, 24/7 fitness center, bike storage and much more.

Apartment Review from an Independent Evaluator

The one bedroom apartment was great. It had an extra half bath and a massive walk in closet and there was actually room to fit furniture in the bedroom and still have space to walk around.
Thank you for your review. Your feedback is very important to our team to insure we are providing quality service. Our one bedroom apartment homes do offer several options from 700 square feet to 900 square feet, they also have great closet space, and a washer and dryer in every apartment. We thank you for taking the time to review our community and appreciate your referrals.

Apartment Review from an Independent Evaluator

I noticed on the community website that the indoor pool was scheduled to be completed in 2014. On-site, I was told it would be ready in October 2015. The community seemed like a very good value for the area.
Thank you so much for your review. Customer feedback is very important to us as it assist us in improving our services. We have updated the oversight on our website. We do apologize for any inconvenience it may have caused.

Apartment Review from an Independent Evaluator

The community was attractive and well maintained. The staff were willing and able to meet my apartment home needs.
Thank You for your review. We strive to insure we are meeting our resident and customers’ expectations. With the assistance of the reviews we receive, we are able to improve our customer services.

Apartment Review from a Current Renter

Only for those who work in the immediate area.
Thank you for your review. I am happy to inform you that we currently have a free shuttle bus onsite that runs Monday - Saturday to the (red line) Friendship Heights Metro Station.

Apartment Review from a Current Renter

Rent is reasonable. Convenient location. Nice apartments are all positives. Office personnel and seeming disregard for disruption from construction is a big negative.
Thank you for your feedback. I am happy to inform you that the hallway renovation is 80% complete. We apologize for any inconvenience this may have caused and hope once things are complete you are overwhelmed with joy with the finished product and exited to show your friends and family the Luxury Community you call home.
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